Experience

Clearsynth

• Canada
• Chemical Manufacturing
• 100 - 200 Employee

• Senior officer - Front office and Admin

  • Jun 2020 - Present

  Hospitality person working as Admin/HR/Front desk at CRO-Pharma company handling vendors, cash for office expenses, supporting HR with interview coordination, cold calling suitable candidates, Employee engagement activities, helped in implementing New HRMS software, helping employees with HRMS related quires, Supporting admin manager with day to day maintenance of office, scheduling staff meetings, handing telephones and managing front office,, arranging transportation and accommodation for guests visiting company, • Work closely with the Management team and complete the tasks assigned by them. • Handling HR General Work’s (Recruitment, On boarding , Exist formalities, Handling Mediclaim Process, Attendance, leave management ) • Maintaining Office Equipment & AMCs ( Air Conditioners, CCTV, Bio-metric, Fire Extinguisher etc.) • Repair & Maintenance of office infrastructure. • Vendor management • Organizing Events (Annual Day & other HR Employee engagement activities) • Facilities Management • Canteen & Refreshment • Maintaining Hygiene & Sanitation • General Administration • Assets & Inventory Management • Handling Travel Desk • Procurement of Administration requirements • MIS Preparation for Budget/Actual expenses • Coordinate with finance team for expenses related activities Show less



The Indian Hotels Company Limited (IHCL)

• India
• Hospitality
• 700 & Above Employee

• Front Office Supervisor

  • Mar 2019 - Oct 2019



Oakwood

• Singapore
• Hospitality
• 700 & Above Employee

• Front Office Executive

  • Dec 2018 - Feb 2019



The Indian Hotels Company Limited (IHCL)

• India
• Hospitality
• 700 & Above Employee

• Team leader-front office

  • Dec 2017 - Dec 2018

  Moved as supervisor to a luxurious resort,• Taking responsibility of shift in absence of duty manager,• Actively participating in accommodation meetings for coming three days arrivals,• Capturing guest preferences, assigning rooms as per guest preference,• Creating ”wow” moments for the guest on their special occasions,

• Front Office Associate (cashier)

  • Mar 2016 - Dec 2017

  Moved from an upscale business hotel to luxury five star hotel and improved understanding of hospitality• Learned how to operate on opera• Handling vip check in and check outs • Following LQA (leading quality assurance) standards for checking in a Guest and at check out• Handling group check in and check out• Helping new employees and industrial trainees by taking training sessions



Lemontree Hotels

• Hyderabad Area, India

• Guest Services Associate

  • Mar 2013 - Mar 2016

  Joined as a bell boy and was promoted as Guest service associate after completing FO 101 program by head start (learning and development wing of Lemontree Hotel) with in 2 year of joining the organisation was given the responsibility of night shift, was awarded employees of the month, participated in T.T.T(train the trainer program)and was one of high potential employee • Welcoming the Guest with a warm smile • Blocking the room as per Guest preference • Doing check in formalities • Escorting the guest to their rooms • Updating Guest profile • Handling Guest transportation requirements • Making online Form C • Handling Guest complaints and escalating the same to manager on duty • Handling Guest check outs • Handling Forex • Taking log book handover from previous shift and giving hand over to next shift • Taking cash hand over and giving hand over to next shift • Selling higher categories of rooms and selling add on packages to increase room revenue Under Night shift duty • 14.Handling Guest complaints at night • Checking night reg-cards • Checking rate variance report and Updating room rate as per there confirmation voucher • Checking Market and source for the rooms and cross check billing details • Closing POS by running night audit of restaurants • Running PMS night audit • Generating and printing audit related reports • Tallying of batch report with settlements • Generating DBR (Daily business report) Show less



The Grand Solitaire Hotel

• Bell Boy

  • Oct 2011 - Mar 2013

  First job in hospitality • Handling luggage • Keeping track of left luggage • Responsibility of store indent • Interacting with Guest • Helping in updating c-form and submission of the same • Overall understanding of front office duties First job in hospitality • Handling luggage • Keeping track of left luggage • Responsibility of store indent • Interacting with Guest • Helping in updating c-form and submission of the same • Overall understanding of front office duties