Experience

Kennesaw State University - (CCSE) College of Computing and Software Engineering

• United States
• Higher Education
• 100 - 200 Employee

• Student Researcher

  • Sep 2023 - Present

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Kennesaw State University

• United States
• Higher Education
• 700 & Above Employee

• Student IT Specialist

  • Aug 2023 - Present

  •Provide first and second level technical support to 25+ students and staff daily, delivering exceptional customer service.•Thoroughly document 20+ phone calls using ServiceNow, for future reference, contributing to organized records.•Diagnose and resolve software, printer, mobile device, and Wi-Fi connectivity issues for Mac and Windows systems, optimizing troubleshooting processes and reducing resolution time by 20%

• Mathematics Tutor

  • Aug 2023 - Present

  •Improved the academic performance of over 50 students by an average of 20% through personalized tutoring sessions, resulting in a record-high retention rate for the math department.•Actively collaborated with peers to enhance teaching methodologies and resources, contributing to a cohesive and supportive tutoring team.•Maintained an average 4.9/5.0 rating in student evaluations, consistently ranking as a top-rated math tutor among peers, and fostering a positive learning environment.



North Cobb High School

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Office Mentor

  • Aug 2022 - May 2023

  •Oversaw the daily operations of the office, greeting an average of 30 parents and visitors per day and ensuring a positive first impression. •Regulated the accurate record-keeping of over 200 parent calls and student checkouts, ensuring compliance with policies and procedures. •Utilized advanced skills in Microsoft Office applications (Word, Excel, PowerPoint) to create and edit an average of 15 files per week. •Oversaw the daily operations of the office, greeting an average of 30 parents and visitors per day and ensuring a positive first impression. •Regulated the accurate record-keeping of over 200 parent calls and student checkouts, ensuring compliance with policies and procedures. •Utilized advanced skills in Microsoft Office applications (Word, Excel, PowerPoint) to create and edit an average of 15 files per week.