Technical Writer - Developer Marketing

• Jan 2023 - Present

I produce and manage technical content that is well-researched and data-backed. This includes creating articles, videos, and tutorials that educate the community on the latest product features and improvements. • Working closely with support, data engineering, development, and DevOps teams, I ensure a deep understanding of our products and services, enabling me to effectively communicate with potential customers in sales calls. • Tech impact: Built and managed product documentation (… Show more I produce and manage technical content that is well-researched and data-backed. This includes creating articles, videos, and tutorials that educate the community on the latest product features and improvements. • Working closely with support, data engineering, development, and DevOps teams, I ensure a deep understanding of our products and services, enabling me to effectively communicate with potential customers in sales calls. • Tech impact: Built and managed product documentation ( https://docs.bitquery.io/ ), which reduced the number of support tickets that were generated. • Product impact: Increased the adoption of the product by making it easier for developers to get started with it. Led marketing initiatives that improved inbound sales. I developed a content marketing strategy that focused on creating high-quality, informative blog posts and articles. • Initiatives to Reach More Web3 Developers: Built product newsletter to share the latest news and updates from Bitquery with the Web3 developer community. Added 6,000 followers on LinkedIn in 90 days. Work with freelance writers to get more articles published. Participated in industry conferences to engage, and understand the needs, establish relationships and showcase Bitquery products Show less I produce and manage technical content that is well-researched and data-backed. This includes creating articles, videos, and tutorials that educate the community on the latest product features and improvements. • Working closely with support, data engineering, development, and DevOps teams, I ensure a deep understanding of our products and services, enabling me to effectively communicate with potential customers in sales calls. • Tech impact: Built and managed product documentation (… Show more I produce and manage technical content that is well-researched and data-backed. This includes creating articles, videos, and tutorials that educate the community on the latest product features and improvements. • Working closely with support, data engineering, development, and DevOps teams, I ensure a deep understanding of our products and services, enabling me to effectively communicate with potential customers in sales calls. • Tech impact: Built and managed product documentation ( https://docs.bitquery.io/ ), which reduced the number of support tickets that were generated. • Product impact: Increased the adoption of the product by making it easier for developers to get started with it. Led marketing initiatives that improved inbound sales. I developed a content marketing strategy that focused on creating high-quality, informative blog posts and articles. • Initiatives to Reach More Web3 Developers: Built product newsletter to share the latest news and updates from Bitquery with the Web3 developer community. Added 6,000 followers on LinkedIn in 90 days. Work with freelance writers to get more articles published. Participated in industry conferences to engage, and understand the needs, establish relationships and showcase Bitquery products Show less

Technical Content Writer

• Nov 2022 - Jan 2023

Writing long-form technical content for B2B SaaS clients. Writing long-form technical content for B2B SaaS clients.

Data Storyteller

• Oct 2022 - Jan 2023

Transitioning from developer to technical communicator/tech writer Transitioning from developer to technical communicator/tech writer

Member Of Technical Staff

• Jul 2020 - Jul 2022

As an Application Developer at Partners Team, I was responsible for designing and developing Lightning and Apex applications on the Sales Cloud platform. • I implemented a new Partner Value Registration setup which streamlined the partner onboarding process and improved the partner experience. • Developed and implemented an automatic language translation feature for the MAF authorisation form, which has made it easier for partners in different regions to complete the form •… Show more As an Application Developer at Partners Team, I was responsible for designing and developing Lightning and Apex applications on the Sales Cloud platform. • I implemented a new Partner Value Registration setup which streamlined the partner onboarding process and improved the partner experience. • Developed and implemented an automatic language translation feature for the MAF authorisation form, which has made it easier for partners in different regions to complete the form • Additionally, I researched Salesforce.com capabilities and new features to ensure that our solutions were up-to-date and able to meet our clients’ needs.

Intern

• Jan 2020 - Jul 2020