Experience

LEAD School

• India
• Education Administration Programs
• 700 & Above Employee

• Customer Success Director

  • Oct 2019 - Present

  Provides 21st Century operational setups & growth support to partnered client through integrated solution designed by Lead experts for optimal results. Taking care of Gujarat Lead operations like client relation, data analysis, reports generation, marketing, logistics, product testing & process implementation at an active clients. Drive team towards companies goal keeping policies & procedure in mind to build loyalty among partners. Provide training to internal & external stakeholder at regular interval. Focus on key features like Guest relation, Team building, After sale services, Employee engagementship, Collection & Rupee retention, Operationalization & Upsell for Gujarat partnered client. Show less



Qatar Airways

• Qatar
• Airlines and Aviation
• 700 & Above Employee

• Customer Services Agent Priority Team

  • Aug 2015 - Oct 2019

  Provide 5 star customer service experience to our guest as per Qatar Airways Standard. Working as an active team member in handling Reservation (On-call Support), sales and back end operations.  Taking care of day to day operation like Reservation calls, Guest Queries & complains and emails, Redemption ticketing, Refunds, Booking amendments, Accounting and currency exchange.  Active team member of process refining team, assisting and training newly joined staff in handling operations. Show less



Sodexo

• France
• Facilities Services
• 700 & Above Employee

• Sr. Front Office Executive

  • Feb 2013 - Aug 2015

  -Managing Front Office operation in coordination with all other dept. like F&B Operations, Housekeeping, HR, Security, IT etc. -Responsible for over all Front Office operation like Check-In, Check-Out, Night Auditing, Forecasting, Budgeting, Guest queries and complains and over all guest satisfaction. -Responsible for providing proper guest services to all our valuable guest. -Keep tracks on future booking ratio, any up coming event and special request done by guest. -Duty allocation to staff and preparation of duty roaster. -Giving proper training to staff and encourage them to give their best. -Checking equipment to ensure that it is in proper working order and if not working properly then get it solved by concerned person. -Maintaining effective communication with all team member as well as with other department too. -Ensuring proper standards and safety policies followed by staff. Show less



Radisson Blu

• Belgium
• Hospitality
• 700 & Above Employee

• Guest Services Officer Reservations

  • May 2012 - Jan 2013

  -Pre-opening team member -Setup of reservation department -Done e-marketing by using various tools and techniques -Attaining reservation calls, queries & complains. -Generating reports for better understanding of what we are achieving, -Tracking Competitors Rates & Promotions to track their motivating techniques. -Attending training on selling techniques and tools -Using Opera as a system software for reservations, Triton for guest request. -Pre-opening team member -Setup of reservation department -Done e-marketing by using various tools and techniques -Attaining reservation calls, queries & complains. -Generating reports for better understanding of what we are achieving, -Tracking Competitors Rates & Promotions to track their motivating techniques. -Attending training on selling techniques and tools -Using Opera as a system software for reservations, Triton for guest request.



Best Western Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Clerk

  • Jun 2011 - Mar 2012

  -Gained Knowledge about how hotel industry works in foreign countries. -Looking after over all front desk operation in coordination with other dept. - Activities like guest check-in, check-out, night auditing, queries and complains solver. -Posting of bills into folio. -Using of Matrix as a system software for performing all task. -Gained Knowledge about how hotel industry works in foreign countries. -Looking after over all front desk operation in coordination with other dept. - Activities like guest check-in, check-out, night auditing, queries and complains solver. -Posting of bills into folio. -Using of Matrix as a system software for performing all task.



Wyndham Vacation Ownership

• United States
• Hospitality
• 700 & Above Employee

• Internship

  • Jun 2010 - Jun 2011

  -Gained Knowledge about how hotel industry works in foreign countries. -Done over all activities of room division like worked as a runner, room boy, inventory taker, guest services in public areas, telephone operator, events and games organizer. -Gained Knowledge about how hotel industry works in foreign countries. -Done over all activities of room division like worked as a runner, room boy, inventory taker, guest services in public areas, telephone operator, events and games organizer.



JW Marriott Hotel Mumbai

• Mumbai Area, India

• Industrial Trainee

  • May 2009 - Jul 2009

  -Worked as an industrial trainee and gained over all knowledge of all departments. -F&B :- Banquets & In Room Dining. -Culinary :- Lotus Cafe -Front Office :- Executive Lounge -Housekeeping & Laundry -Worked as an industrial trainee and gained over all knowledge of all departments. -F&B :- Banquets & In Room Dining. -Culinary :- Lotus Cafe -Front Office :- Executive Lounge -Housekeeping & Laundry



Taj Hotels

• India
• Hospitality
• 700 & Above Employee

• Industrial Trainee

  • Oct 2008 - Jan 2009

  -Performed all front desk activities like check-in, check-out, filing documents, C form entries -Worked as a bell boy. -In bakery worked as a chef assistance ( Helping hand ) -Also work as an HR coordinator ( Organizing minutes of meeting, birthday celebrations, Induction to new joiners and property visit ) -Performed all front desk activities like check-in, check-out, filing documents, C form entries -Worked as a bell boy. -In bakery worked as a chef assistance ( Helping hand ) -Also work as an HR coordinator ( Organizing minutes of meeting, birthday celebrations, Induction to new joiners and property visit )