Business Analyst

• May 2018 - Present

Assistant Manager - Business Analytics

• Oct 2017 - Apr 2018

Analysing Customer behaviour trends and optimising the resources to enhance customer experience. Analysing Customer behaviour trends and optimising the resources to enhance customer experience.

Buisiness Process Analyst

• May 2016 - Sep 2017

# Creating hourly, daily , weekly,monthly reports for individual departments. # Fetching data from the system and sending to the stakeholders in an understandable and interactive format. # Analyzing BI tools that serve the purpose of all the data requirements in the company and automate the data services. # Minimize the time taken by anyone who does data transactions by automating the work. # Successfully understood the data structure and taken over the… Show more # Creating hourly, daily , weekly,monthly reports for individual departments. # Fetching data from the system and sending to the stakeholders in an understandable and interactive format. # Analyzing BI tools that serve the purpose of all the data requirements in the company and automate the data services. # Minimize the time taken by anyone who does data transactions by automating the work. # Successfully understood the data structure and taken over the responsibility to serve all the data requests by all the departments of the company within a short time span of 3 months. # Introduced auto refreshing customizable reports with the help of google spreadsheets # Learnt HTML and CSS and currently learning Javascript as an additional skill to get closer to the goal of creating an information repository for all accross the company. # Explored and created reports on BI tools like Yellowfin, Klipfolio, pentaho,slemma,tableau etc # Initiated and built several dashboards for many critical process from scratch.. Show less # Creating hourly, daily , weekly,monthly reports for individual departments. # Fetching data from the system and sending to the stakeholders in an understandable and interactive format. # Analyzing BI tools that serve the purpose of all the data requirements in the company and automate the data services. # Minimize the time taken by anyone who does data transactions by automating the work. # Successfully understood the data structure and taken over the… Show more # Creating hourly, daily , weekly,monthly reports for individual departments. # Fetching data from the system and sending to the stakeholders in an understandable and interactive format. # Analyzing BI tools that serve the purpose of all the data requirements in the company and automate the data services. # Minimize the time taken by anyone who does data transactions by automating the work. # Successfully understood the data structure and taken over the responsibility to serve all the data requests by all the departments of the company within a short time span of 3 months. # Introduced auto refreshing customizable reports with the help of google spreadsheets # Learnt HTML and CSS and currently learning Javascript as an additional skill to get closer to the goal of creating an information repository for all accross the company. # Explored and created reports on BI tools like Yellowfin, Klipfolio, pentaho,slemma,tableau etc # Initiated and built several dashboards for many critical process from scratch.. Show less

MIS Executive

• Apr 2015 - May 2016

# Established an awareness of analytical importance in strategic advancement # Direct reporting to functional head and strategically tackled problems faced on the floor # Automating every report to provide real time analysis of the performance # Created systems that highlighted areas of action # Calculating Incentives and coordinating with the Payroll and finance department. # Providing training to Customer Service Representatives on MIS and other data-related processes … Show more # Established an awareness of analytical importance in strategic advancement # Direct reporting to functional head and strategically tackled problems faced on the floor # Automating every report to provide real time analysis of the performance # Created systems that highlighted areas of action # Calculating Incentives and coordinating with the Payroll and finance department. # Providing training to Customer Service Representatives on MIS and other data-related processes # Creating data structures which can support dynamically changing processes and generate reports # Successfully managed making reports for more than 200 employees to the Operations and Payroll since in the position # Gained SQL knowledge and understood Database management by practically learning from the data and have corrected and rewritten most of the report generating queries in the system # Maintained a healthy employee Database Management System and Leave Management System # Aligned single report across all verticals and maintained hassle-free daily updation # Initiated many interactive dashboards to Agents, Tls , Managers to check performances at all levels # Successfully structured Quality Analysis process # Strengthened the data structure with maximum utilization of Google spreadsheets

Assistant Team Lead

• Jan 2014 - Apr 2015

Process–Lead Generation – ▪ 2014, Jan –Feb. Process manager –Mrs.Kavita Ganesh # Lead a team of 5 fresh CSRs with a pilot process. Managed their productivity and roster Experimented on data assigning and reporting # Presented a complete detailed report to give complete analysis about the process to the upper management Process–Lead Generation, ▪ 2014, Feb-June– Process manager – Mr. Shrey Jain # Worked on a team of 32 CSRs for scaling up the… Show more Process–Lead Generation – ▪ 2014, Jan –Feb. Process manager –Mrs.Kavita Ganesh # Lead a team of 5 fresh CSRs with a pilot process. Managed their productivity and roster Experimented on data assigning and reporting # Presented a complete detailed report to give complete analysis about the process to the upper management Process–Lead Generation, ▪ 2014, Feb-June– Process manager – Mr. Shrey Jain # Worked on a team of 32 CSRs for scaling up the target and breaking it # Learned Excel, charts and report making # Developed Team handling skills. Process–Outbound, ▪ 2014, June-March-Process Manager –Mr. Saurabh Baggaru # Lead different teams with variable CSR Counts and various Processes # Won Team Battles 4 times # Won Star Team Leader Batch twice # Learned working on SQL queries and worked on database and generated reports # Made DAR sheet (Data analysis Report) # Developed Team Spirit and enthusiasm within self

CSR

• Aug 2013 - Dec 2013

Role–CSR – ▪ 2013, August–2013, December. Process manager – Mrs. Ganesh # Worked on various Types of calling (Outbound, Inbound, Cold calling, Target based calling) # Lead a small project of lead management of a team of 6 CSRs # Generated leads single handedly for a new pilot process # Created a presentation on optimizing the usage of Google Chrome for all the employees # Learnt Google forms and trained all the colleagues. Also created a backup for the … Show more Role–CSR – ▪ 2013, August–2013, December. Process manager – Mrs. Ganesh # Worked on various Types of calling (Outbound, Inbound, Cold calling, Target based calling) # Lead a small project of lead management of a team of 6 CSRs # Generated leads single handedly for a new pilot process # Created a presentation on optimizing the usage of Google Chrome for all the employees # Learnt Google forms and trained all the colleagues. Also created a backup for the Backend application which reduced the dependency on the Tech # Awarded with the Champ Of the Month title for sept 2013 # Learned the skills of convincing, remaining calm and focused in pressurized situations # Had Been selected for a single unit Pilot process # Was promoted to ATL within first 5 months of carrier