Data Scientist

• Jun 2023 - Present

Technical Analyst (Data & AI)

• Jul 2022 - Jun 2023

* Designed and developed a proof-of-concept (POC) service app using Power Platform and Azure Cognitive Services (Speech-to-Text and Text Recognition) and used it as a client demo, resulting in improved client engagement. * Successfully implemented an Azure Digital Twin POC that reflects the real-time telemetry of an IOT system, resulting in a new client acquisition for an application using this concept. * Implemented a Virtual Agent POC using Power Virtual Agents and Microsoft Bot framework. * Analysed the requirement and possibilities to leveraged AI Builder, Azure Cognitive Services, Azure ML, Power BI, MS Graph, Databricks, and other Microsoft services to improve projects resulting in better efficiency. Show less

Business Data Analyst

• Jan 2021 - May 2022

* Managed the organization's database system to maintain accurate client records, resulting in improved communication and increased accessibility. * Analyzed business operations data to identify areas for improvement and made recommendations that enhanced overall efficiency, resulting in a 20% reduction in production time. * Delivered scheduled reports and dashboards promptly to different departments, providing stakeholders with up-to-date information for decision-making, resulting in a 15% increase in project completion rate. * Conducted research and analysis to identify business opportunities and development programs. Show less

Assistant Manager - Presales Business Analyst

• Jan 2020 - Jan 2021

* Assisted Project and Department Managers in deploying ongoing and new projects, managed and tracked site team scheduling and coordination resulting in successful project completions within specified timelines. * Designed technical drawings using AutoCAD, and developed project documentation, project proposal, and agreements, ensuring accuracy resulted in client satisfaction. * Analysed customer needs in the hospitality industry and collaborated with sales, product, and development teams to deliver comprehensive solutions, resulting in increased customer satisfaction and successful project deliveries for high-end clients such as Ritz Carlton Resort and Patina Resort in Maldives. Show less

Executive Presale Analyst - ELV & IT Solutions

• Jan 2019 - Dec 2019

• Provided technical and business solutions to customers' requirements in the hospitality industry in ELV (Extra Low Voltage) and IT solutions. • Conducted site surveys and needs analysis to understand customers' requirements and provide customized solutions that meet their needs. • Developed proposals and quotations based on the technical requirements of customers and followed up with them to ensure their needs were met. • Managed and maintained a database of customer information and project status to ensure accurate and timely reporting. • Managed and coordinated project activities to ensure timely delivery and customer satisfaction. • Projects Handled: Waldorf Astoria Resort Maldives, Madifushi Island Resort Show less

Manager-International Business Analyst

• Sep 2018 - Dec 2018

• Conducted market research and analysis to identify potential business opportunities in international markets. • Developed and maintained business relationships with international partners and stakeholders. • Monitored and reported on international market trends, competitor activity, and regulatory changes affecting the company's operations. • Collaborated with cross-functional teams to develop and implement strategies for international growth. • Analyzed and interpreted data to provide insights into business performance, identify areas for improvement, and make recommendations for optimization. • Created and delivered presentations, reports, and dashboards to senior management and stakeholders. • Lead and participated in international negotiations, ensuring compliance with legal and regulatory requirements. • Developed and maintained project plans, ensuring that timelines and budgets are met. • Represented Company in International Exhibition, GITEX, 2018. in Dubai. Show less

Group Support Manager - Business Analysis

• Feb 2018 - Aug 2018

• Coordinated with internal departments, including sales, marketing, and technical support, to ensure seamless customer experiences.• Developed and maintained strong relationships with clients to understand their needs and provide effective solutions.• Prepared and presented sales proposals and business plans to clients and stakeholders.• Collaborated with project teams to ensure timely and successful project completion.• Successfully handled projects for high-profile clients, including St. Regis Maldives and KDP resort Maldives.• Developed and implemented strategies to increase customer satisfaction, streamline processes, and optimize resource utilization.• Maintained accurate records of customer interactions and project activities to ensure effective communication and knowledge management. Show less

Group Technical Support Manager

• Sep 2017 - Aug 2018

• Managed and coordinated the after-sales and pre-sales activities for three companies under the Keiretsu Pvt Ltd umbrella.• Worked closely with clients, vendors, and team members to ensure successful project delivery and client satisfaction.• Served as a primary liaison between the companies and various product brands, including Lutron, Crestron, HPE-Aruba, Ubiquity, LG, Tyco-JC, Illustra, indigo Vision, Sennheiser, etc.

Technical Support and Estimation Engineer (ELV)

• Apr 2015 - May 2017

• Utilized technical expertise to estimate and draft quotations for various projects related to CCTV, Access Control, and other security systems. • Conducted site visits to understand customer requirements and provided customized technical solutions. • Delivered excellent customer service by providing timely and effective technical support both pre- and post-sales. • Coordinated with logistics and warehouse team to ensure timely delivery of products and equipment. • Conducted product research to stay up-to-date on the latest industry trends and technologies. • Worked closely with sales and marketing teams to provide technical support and training for new product launches. • Collaborated with cross-functional teams to resolve technical issues and ensure customer satisfaction. • Maintained accurate records of project activities, customer interactions, and technical support activities to ensure effective communication and knowledge management. Show less

Operations Manager

• Dec 2014 - Mar 2015

• Oversaw the day-to-day operations of the travel and ticketing company, ensuring that all activities were conducted in accordance with established policies and procedures. • Conducted regular staff meetings to communicate company goals, provide feedback, and gather input from team members. • Maintained accurate records of financial transactions, customer interactions, and operational activities, using this information to prepare reports and make recommendations for improvement. • Negotiated contracts and agreements with suppliers and vendors, ensuring that the company received the best possible prices and terms. • Developed and maintained relationships with key stakeholders, including clients, suppliers, and government agencies. • Fostered a positive and inclusive work culture, promoting teamwork, collaboration, and open communication. Show less

Technical Support Engineer

• Apr 2014 - Oct 2014

• Provided technical support to customers who had inquiries, issues, or concerns about the Askme eCommerce platform via phone and email. • Resolved technical issues related to the Askme platform and assisted customers in navigating the platform to complete transactions. • Provided product information, pricing, and technical specifications to customers who were interested in purchasing products through the Askme platform. • Maintained up-to-date knowledge of the Askme platform and related technologies to ensure accurate and efficient technical support. Show less