Experience

Bandhan Mutual Fund

• India
• Financial Services
• 200 - 300 Employee

• Senior Operations Executive

  • Jun 2018 - Present

  Responsible for applications scrutiny with zero defect . • Managing work assignment in a smooth way . • Quickly determined customers needs, and developed a solution to fit the scope of issue Good co-ordination with distributors and always trying to give quick resolution to their grievances, queries & requests . • Handling escalations . • Managing client’s grievances in CRM & always success to resolve them before TAT exceed . Responsible for applications scrutiny with zero defect . • Managing work assignment in a smooth way . • Quickly determined customers needs, and developed a solution to fit the scope of issue Good co-ordination with distributors and always trying to give quick resolution to their grievances, queries & requests . • Handling escalations . • Managing client’s grievances in CRM & always success to resolve them before TAT exceed .



Aditya Birla Sun Life Insurance

• India
• Insurance
• 700 & Above Employee

• Branch operation executive

  • Aug 2016 - May 2018

  Assisted customers with their enquiries, complaints and feedback Executed products sales through branch reference & self-source • Entrusted with the responsibility of managing: • Branch existing clients and recommending them investment in products • Corporate sale and walking customers • Generating and maintaining customers data in an effective way and sharing the same with management • Coordination with medical centres ,vendors .. Assisted customers with their enquiries, complaints and feedback Executed products sales through branch reference & self-source • Entrusted with the responsibility of managing: • Branch existing clients and recommending them investment in products • Corporate sale and walking customers • Generating and maintaining customers data in an effective way and sharing the same with management • Coordination with medical centres ,vendors ..