Experience

Tamara Leisure Experiences Pvt. Ltd.

• India
• Hospitality
• 100 - 200 Employee

• Senior Executive Corporate Sales - MICE

  • Mar 2020 - Present

  Successfully handled MICE/group bookings for two resorts located in Coorg and Kodai, catering to corporate clients, travel agents, and banking sectors. Conducted pre-arrival meetings with the resort team to ensure the smooth functioning of events for group check-ins. Shared group information sheets with necessary teams 72 hours prior to check-in and delivered weekly/monthly reports on time. Achieved quarterly targets and set a milestone by exceeding the target for two quarters. Negotiated rates and other client bookings based on client usage/history while managing key accounts for the resorts. Utilized revenue management techniques to negotiate room rates and function space commitments, resulting in the resorts' enhanced financial performance. Arranged and conducted site visits/tours as required while responding to guest inquiries in a professional and timely manner. Created and implemented promotions to attract new business travel accounts and stimulate repeat business. Maintained all calls, tentative bookings, definite bookings, and other relevant data required while also maintaining relationships with clients by scheduling direct meetings. Show less



HYATT Hotels

• Hospitality
• 300 - 400 Employee

• Sales Executive Hyatt Centric MG Road Bangalore

  • May 2018 - Feb 2020

  Managed MICE, proactive sales, and banquet responsibilities, which involved generating leads for group and catering events, and successfully negotiating and closing deals with key corporate and social clients. Gathered necessary details to conduct events and released banquet event orders for each event, while taking pre-con meetings with the banquet manager and relevant departments to ensure smooth event functioning and requirements for banquets and groups. Participated in the complete budgeting for the 2019 and 2020 Annual Year, and received training in Opera for banquets and Envision from Hyatt (Hyatt Mice Software) for event orders. Handled the group tracker and updated it regularly while managing corporate accounts, travel agents, event management, and educational institutes Show less



Accor

• France
• Hospitality
• 700 & Above Employee

• Sales and Marketing Coordinator @ Ibis & Novotel Bengaluru Techpark

  • Jan 2017 - Apr 2018

  Oversaw sales administration work assigned by the team Shared proposals for room, group, and catering sales with guests Coordinated with all hotel departments to ensure maximum cooperation, productivity, and guest satisfaction Resolved guest queries and issues in a timely and efficient manner identified and developed new revenue streams for long-term growth, while maintaining strong customer relationships to achieve repeat and referral business. Compiled and submitted timely monthly reports, and attended necessary training to improve the guest experience and customer handling skills Show less



IBC Hotels & Resorts

• Bengaluru, Karnataka, India

• Trainee

  • May 2016 - Oct 2016

  As a front desk agent, I was responsible for handling check-in and check-out procedures. I also made confirmation calls to guests who were scheduled to arrive at the hotel. In addition, I had the opportunity to work with international clients and assist them with their bookings. To streamline the booking process and ensure timely and accurate updates, I utilized the IDS software to maintain a tracker of guest information. As a front desk agent, I was responsible for handling check-in and check-out procedures. I also made confirmation calls to guests who were scheduled to arrive at the hotel. In addition, I had the opportunity to work with international clients and assist them with their bookings. To streamline the booking process and ensure timely and accurate updates, I utilized the IDS software to maintain a tracker of guest information.



Royal Orchid Hotels

• India
• Hospitality
• 700 & Above Employee

• Trainee

  • Nov 2015 - Feb 2016

  Specialized in, Front office, Bakery, Housekeeping, In-room Dining Specialized in, Front office, Bakery, Housekeeping, In-room Dining