Experience

igauge
• India
• Technology, Information and Internet
• 1 - 100 Employee
• Recruiter

  • Nov 2021 - Present


Abu Dhabi Commercial Bank

• United Arab Emirates
• Banking
• 700 & Above Employee

• Customer Service Representative

  • Jun 2011 - Present

• Customer Service Representative

  • May 2008 - Present

• Customer Service Representative

  • Oct 2010 - Present

   Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Maintains customer records by updating account information Assists customers effectively by solving customer disputes Discusses products offered and ensures customer satisfaction Accurately captures customer information Quickly research and investigate issues that concern a customer. Coordinates with bank teller for deposit.  Handled payments for loans and updated bank records.  Resolved customer complaints via phone, email and mail Show less



Royal Bank of Scotland

• Banking
• 1 - 100 Employee

• Customer Service Representative

  • Oct 2008 - Oct 2010

  Customer Service Representative Title was from Oct 2008  Handled customer questions and scrutinized account errors.  Provide first point of contact for customers  Manage fund transfers  Process necessary paperwork  Provide information on the company’s products and services  Assist in managing discrepancies and complaints Customer Service Representative Title was from Oct 2008  Handled customer questions and scrutinized account errors.  Provide first point of contact for customers  Manage fund transfers  Process necessary paperwork  Provide information on the company’s products and services  Assist in managing discrepancies and complaints