Experience

VentureCap Insights

• Singapore
• Venture Capital and Private Equity Principals
• 1 - 100 Employee

• Head of Customer Success

  • Sep 2021 - Present



Propelld

• India
• Financial Services
• 200 - 300 Employee

• Collection Operations Manager

  • Mar 2019 - Jul 2021

  - Streamlined Collection Process to improve collection ratio from 60% to 80% - Enabled a frictionless experience for all stakeholders (Students, Institutes, NBFC's) to reduce escalations by 80% - Reduced foreclosure TAT from 7 working days to 3 working days - By setting up customer support department, improved customer response time from 48hrs to within 12 hours - Evaluated collection operation procedure to ensure compliance with regulations - Maintained database of Foreclosure account activity and decreased delinquent closures - Increased productivity by 80% by actioning on automated FC calculator. Maintained database by entering, verifying, and backing up the data. - Managed and increased the effectiveness and efficiency of Customer support through improvement to each function as well as coordination and communication between operational and support and IT Team - Support Business teams post disbursement tasks like the presentation of NACH as well as work with the Finance team on reconciliation Show less



NIIT IFBI LTD.

• Ahmedabad Area, India

• Senior Executive

  • Sep 2012 - Apr 2014



NAUKRI.COM

• Ahmedabad Area, India

• Senior Executive- Resume Sales

  • Nov 2009 - May 2012



karvy stock broking ltd

• Coordinator

  • Dec 2008 - May 2009