Divya Panday
tier 2 at Knoah Solutions- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
Hyderabad, Telangana, India, IN
Languages
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English Full professional proficiency
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Hindi -
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Telugu -
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Experience
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Knoah Solutions
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United States
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Outsourcing and Offshoring Consulting
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100 - 200 Employee
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tier 2
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24-7 Intouch
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Canada
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Problem Manager
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Nov 2018 - Present
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Problem Manager
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Nov 2018 - Present
1. Recording/tracking Incident/Problem information in the process.2. Identify and diagnose issues and problems.3. Monitor issues from start to resolution.4. Manage customer expectations regarding estimated response times for issue resolution.5. Resolving the issues through chat and email communication channels.
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Problem Manager
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Nov 2018 - Present
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Problem Manager
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Nov 2018 - Aug 2021
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Education
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2018 - 2020
Osmania University, Hyderabad
Aurora's Degree & PG College, Business/Commerce, General -
2017 - 2020
Osmania University, Hyderabad
Kasturba Gandhi women's Degree College, Commerce
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