Senior Manager - Strategy & Operations

• Jan 2023 - Present

Manager- Services & Strategy Consulting

• Feb 2021 - Jan 2023

Senior Consultant- Services Management

• May 2019 - Jan 2021

Management Consultant

• Nov 2016 - May 2019

Developed the online HR product offering called Linea, which is the most comprehensive and up-to date resource for HR practitioners in any sector. It houses latest and most relevant news relating to employment law, industrial relations and health & safety, template letters, forms, policies, procedures, checklists, case law, FAQs and in-depth content on all topics related to an employee’s lifecycle within an organization. It provides sector-related insights, trends and best practice in the HR space Liaised with the design team to develop and sign off on the structure, aesthetics and functionality of the online model. Enhanced the website for business development purposes. Drafted content and project managed the entire transition of the old website to the new website. Conducted research on best HR practices in MNCs. Developed time & attendance system, client relationship management (CRM) system, client reporting system and cloud based document management Developed end-to-end client communications and relationships via partnership programme, built process flow map for leads from new business enquires to client on-boarding Managed recruitment projects for clients that involved drafting job description, designing selection templates, advertising roles on job portals, conducting LinkedIn campaigns, managing applications, shortlisting, organizing interviews and following up with candidates until joining. Assisted in implementing performance management process for clients in financial sector. Conducted annual client satisfaction survey and framed strategies around feedback. Advised clients on visas and work permit queries. Developed training templates and toolkits. Prepared process flows to strengthen HR toolkits Developed Gender Pay Gap reporting model

Recruitment Assistant

• Sep 2016 - Nov 2016

Recruited Research Assistants. Shortlisted applications, scheduled interviews, applied for Hosting Agreements and issued offer letters. Managed communications to candidates with feedback on interviews and updated hiring managers. Followed up with candidates until joining. Recruited Research Assistants. Shortlisted applications, scheduled interviews, applied for Hosting Agreements and issued offer letters. Managed communications to candidates with feedback on interviews and updated hiring managers. Followed up with candidates until joining.

HR Intern

• Jun 2016 - Aug 2016

Won the Spotlight award in recognition of outstanding performance. Analysed business dynamics and developed a self-service model for managers. Lead the project by interacting with line managers to understand their operational and functional roles. Applied VSM technique to outline their role in recruitment, leaves and exit processes on Workday. Developed a communications plan and coordinated with stakeholders to launch the project. Recommended solutions to the challenges faced by managers while following the self-service model. Identified gaps and recommended solutions to effectively manage self-service process. Recommended strategies to improve the business operating model and deliver customer delight. Issued internal contracts, secondment and promotion letters. Processed applications for leaves, holiday fund, bike-to- work, BIK, taxsaver tickets using TOPdesk and prepared data for payroll. Actively participated in Corporate Social Responsibilities for Pieta House (The Official Charity Partner)

Senior Executive - Human Resources

• Dec 2014 - Jul 2015

Worked as an HR Business Partner to manage talent, training needs, employee engagement, attrition, joining and induction process, rewards and recognition, exit interviews, team building activities. Achieved 94% employee satisfaction by implementing the best HR practices Managed mid-year and year end performance appraisal cycle. Rolled out communications and ensured timelines were met. Assisted line managers during appraisals. Recruited for roles like recruiters, team leads, accountants, account managers internally and temp staffing for clients in IT, banking and financial sector. Sourced through job portals, Boolean search, LinkedIn, social media, referrals and networking. Formulated best recruitment strategies. Responsible for 360 degree recruitment, client management and account management Used business process re-engineering to improve customer service, reduce operational costs and become world-class competitors. Conducted market research and identified business opportunities in a new geography Interacted with industry experts to identify market potential and aligned organisational strategies Conducted competitor analysis, identified internal inefficiencies and recommended improvement plan Prepared cost-benefit analysis of services for our clients Made effective recommendations on best HR practices for clients Worked on various models and recommended strategies to retain and attract talent Constantly engaged with clients and built relationships to create value Used ERP systems and HireCraft for internal HR management

Senior Executive Talent Acquisition

• Jan 2013 - Oct 2014

Identify key issues in the online recruitment process and effectively made recommendations to streamline the process Defined the contract/temp hiring processProposed a reference check process for Middle East hiring with successful implementationImplemented I-Verify tool for online reference check and integrated with Synergy (Recruitment tool)Recommended solutions to effectively monitor and control reference checks for candidates/employees working with banking and financial clientsEngaged with Business Heads, HR Business Partners to ensure best practices in recruitment Worked as a PMO for financial clients. Managed employee data on SAPProvided recommendations to align with the standard operating procedure and presented a report to the management

Talent Acquisition Executive

• Aug 2011 - Dec 2012

Recruited for IT skills (Oracle, SAP, Telecom, Analytics, Database, Programming, QA) using time and cost effective ways of sourcing including job portals, LinkedIn, social media and passive recruitment methods. Interacted with line managers to understand requirements and draft job descriptions.Scheduled technical interviews, conducted HR interviews, salary negotiations & prepared offer letters.Engaged with candidates regularly to follow up on their joining.Achieved the target of releasing 20 offers and having at least 15 joiners in a week. Conducted reference checks on candidates due for joining and ensured 100% compliance on integrity. Conducted on-boarding and induction process for new joiners at various locations.Organised weekly update calls with Business Heads to discuss the status of open positions and challenges in closing ageing requirements. Sent weekly reports with updates on open roles.Balanced the use of internal and external sources to meet the recruitment demand and successfully reduced the lead time from identifying a vacancy and releasing an offer.Conducted recruitment drives and campus recruitment to close volume requirements. Received appreciation for excellent client satisfaction and customer delight.

HR Intern

• Dec 2010 - Jan 2011

Created Job Descriptions for all the unique jobs in the organization across all LOBs Interacted with line managers to understand their expectation of the role and deliverables Scheduled interviews to support the HR Operations and Recruitment process Created Job Descriptions for all the unique jobs in the organization across all LOBs Interacted with line managers to understand their expectation of the role and deliverables Scheduled interviews to support the HR Operations and Recruitment process