Experience

Sports Direct

• United Kingdom
• Retail
• 700 & Above Employee

• Product & Operations Manager - E-commerce

  • Oct 2019 - Present

  • Collaborated with the engineering team, managed backlog and constructed a product roadmap for the reaction commerce platform • Collaborated with the data analytics team to gather insights into the application, understand the user behavior, prioritized based on value - time and built product accordingly • Communicated vision with key company stakeholders for new technologies and investments • Owned the product scope from initiation to delivery • Presented key product features and conducted demos to internal and external team members • Developed an data driven, agile process within SD labs



Vydiatech Complete E-learning Solutions

• Canada
• E-Learning Providers
• 1 - 100 Employee

• Learning and Development Consultant

  • 2018 - Present



G4 Broker

• Kitchener, Canada Area

• Product Manager

  • Jan 2018 - Jun 2019

  G4Broker provides a platform for small and mid-sized insurance brokerages to manage and increase their commercial line of business. My position was multifaceted but mainly focused on developing the product from ideation to launch and also growing the business by various sales and marketing efforts. ● Built the initial MVP using .Net Framework and worked with an offshore engineering team to develop the product from initiation to close. ● Acquired in-depth knowledge about the Commercial Insurance Industry, built specs using sketch for the project and managed an offshore team on weekly basis. ● Funded and bootstrapped the company with consistent sales. ● Provision of technical support through screen calls, email and JIRA ● Built API’s and integrated our software with top BMS (Broker Management Systems) in the Industry to further penetrate the market and expand the functionality. ● Travelled to client offices, presented software demos and closed sales on monthly basis. ● Design client demos and perform technical implementations. ● Managed a team of engineers, designers and Q/A specialists throughout the product development phases.



Hockeystick

• Canada
• Technology, Information and Internet
• 1 - 100 Employee

• Product Manager

  • Jan 2018 - Feb 2019

  Hockeystick helps companies achieve exponential growth using data. My position focused on assisting the Head of Product in conducting user research, developing MVP’s and mockups to validate new features while still maintaining and developing the original features.● Collaborated with designers and engineers to characterize necessities such as wireframes, models, and storyboards to develop product features.● Collaborated with department such sales, marketing and customer success to adequately convey new product launches and incorporate any customer feedback into the product for further improvement● Assisted the Head of Product in building a product roadmap that satisfied key stakeholders and also met business needs.● Gathered data and used agile principles to build, deploy and measure product outcome (via KPI’s) in the Private Equity and VC markets.● Served top VC firms such as Georgian Partners, Portag3 and other clients such as CVCA and ACA.

• Software Developer

  • Jan 2017 - Jan 2018

  ● Collaborated with the Engineering and Q/A lead to create and deploy products in the VC industry.● Assisted Head of Sales and the Account Manager with pre/post sales services from a technical standpoint.● Managed client relationships with a focus on setting external project timelines, managing expectations and execution of software implementations● Collaborated with the Q/A lead to build automated tests and deploy them onto the product servers



TD

• Canada
• Banking
• 700 & Above Employee

• Customer Service Advisor

  • Nov 2015 - Jan 2017

  The Toronto-Dominion Bank providing various different financial services. My position focused on providing financial advice, increasing leads for financial advisors and providing exceptional customer service for each client. ● Generated leads for sales professionals on the front line ● Awarded the Legendary Experience Index (LEI) award for 2 quarters consecutively ● Advised customers on all types of TD Products such as mortgages, home loans and other investments ● Exceeded sales goals on quarterly basis