Experience

Petit Ermitage

• United States
• Hospitality
• 1 - 100 Employee

• Front Office Agent

  • Dec 2021 - Present



Gashiro Technology, LLC

• Sales Associate



Swiss-belhotel Rainforest Kuta Bali

• Reservations Specialist

  • Mar 2018 - Jan 2019

  Working under the Sales and Marketing Department.• Responsible for handling all bookings from guests and agents (online travel agent and offline agents)• Working with hotelier system called PowerPro• Arrange room configurations for the upcoming guests.• Prepare the Expected Arrival Front Office team.• Monitoring the Extranet of Online Travel Agents also the Channel Manager.• Meeting guests to assist the inspections of rooms and ballrooms. Working under the Sales and Marketing Department.• Responsible for handling all bookings from guests and agents (online travel agent and offline agents)• Working with hotelier system called PowerPro• Arrange room configurations for the upcoming guests.• Prepare the Expected Arrival Front Office team.• Monitoring the Extranet of Online Travel Agents also the Channel Manager.• Meeting guests to assist the inspections of rooms and ballrooms.



Bali Expat Service

• Freelance Translator

  • Jun 2017 - Jan 2019

  Responsible for translating from English to Bahasa Indonesia documents such as agreement letters,wedding or divorcedocuments, birth certificates, etc. Responsible for translating from English to Bahasa Indonesia documents such as agreement letters,wedding or divorcedocuments, birth certificates, etc.



Kuta Permata Hotel

• Indonesia
• Hospitality
• 1 - 100 Employee

• Reservations Agent

  • Aug 2017 - Mar 2018

  Working for the Front Office Department• Responsible for handling all bookings from guest and agents (online travel agent and offline agents)• Working with hotelier system called VHP• Arrange room configurations for the upcoming guests.• Prepare the Expected Arrival for the Front Office team.• Monitoring the Extranet of Online Travel Agents also the Channel Manager.• Backup the Front Office team (GSA, Bellboy, Bell driver) when it is needed. Working for the Front Office Department• Responsible for handling all bookings from guest and agents (online travel agent and offline agents)• Working with hotelier system called VHP• Arrange room configurations for the upcoming guests.• Prepare the Expected Arrival for the Front Office team.• Monitoring the Extranet of Online Travel Agents also the Channel Manager.• Backup the Front Office team (GSA, Bellboy, Bell driver) when it is needed.



Elite Havens

• Singapore
• Hospitality
• 100 - 200 Employee

• Reservations Agent

  • Jul 2015 - Mar 2017

  Experienced at handling bookings from guest by offline or online (phones, internet, etc).• Recommend the guest with the most suitable villa also assist them in any additional needs.• Assist guest to settle the payment and also assist in any complains.• Experienced in coordinating with accounting, operations, marketing and sales; highly effective atworking with. Achievedthe best sales on September 2016 Experienced at handling bookings from guest by offline or online (phones, internet, etc).• Recommend the guest with the most suitable villa also assist them in any additional needs.• Assist guest to settle the payment and also assist in any complains.• Experienced in coordinating with accounting, operations, marketing and sales; highly effective atworking with. Achievedthe best sales on September 2016



Telkomsel

• Indonesia
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Oct 2013 - Mar 2015

  Telkomsel is one of the mobile operators in Indonesia.Strong backgrounds in handling walk in customers and assist them with their needs and complainsregarding the product and do some cross selling and up selling on the process. Achieved the best saleson February 2014 and October 2014 Telkomsel is one of the mobile operators in Indonesia.Strong backgrounds in handling walk in customers and assist them with their needs and complainsregarding the product and do some cross selling and up selling on the process. Achieved the best saleson February 2014 and October 2014