Experience

Magnet+

• Ireland
• Telecommunications
• 1 - 100 Employee

• Solutions Architect and Technical Product Owner

  • Dec 2019 - Present

• IP Services Engineer

  • May 2018 - Dec 2019

• Service Assurance Engineer

  • Jun 2012 - May 2018

• Project Manager

  • Dec 2014 - Feb 2016



Velocity1

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Project Engineer

  • May 2019 - Dec 2019



ROS Nutrition Group Ltd.

• Clondalkin, Dublin

• IT and Operations Manager

  • Feb 2011 - Jun 2012

  Managing staff in the Operations and Warehouse whilst simultaneously fulfilling all IT needs Maintaining all IT systems (Windows Business Server, Symantec Endpoint, Networking Devices) Documentation of SOPs to help get ISO accreditation Managing staff in the Operations and Warehouse whilst simultaneously fulfilling all IT needs Maintaining all IT systems (Windows Business Server, Symantec Endpoint, Networking Devices) Documentation of SOPs to help get ISO accreditation



Target Integration

• Ireland
• Information Technology & Services
• 1 - 100 Employee

• Free Lance IT Support Engineer

  • Jul 2010 - Dec 2010

  Visited clients performed new systems installations and adding the machines to current running network. Providing on the spot troubleshooting for IT related issues for clients. Visited clients performed new systems installations and adding the machines to current running network. Providing on the spot troubleshooting for IT related issues for clients.



Stream Global Services

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Technical Support Agent - Eircom Business and Corporate Team

  • May 2006 - Oct 2010

  Resolve problems on customers internet connection Solving WiMax, Satellite, IPTV and DSL (Broadband) technical issues. Provide first class support within a call centre environment to Eircom's customers, primarily via telephone but also using Web and Email services Achieve and maintain service level statistics Track & document customer & problem information in call tracking database Contribute to overall team performance, including support and assistance of other team members Promote additional services (Flat Rate, DSL accounts...) in a pre-sales capacity



mpro5

• United Kingdom
• Software Development
• 1 - 100 Employee

• Intern Software Developer

  • Aug 2007 - May 2010

  Maintenance of custom applications to support IT. Assistance with in-house projects. Support to IT and business functions. Assessment of new products and technologies. Operation and management of existing systems. Development of user (client) awareness content on a range of topics. Management of and contribution to other IT projects. Maintenance of custom applications to support IT. Assistance with in-house projects. Support to IT and business functions. Assessment of new products and technologies. Operation and management of existing systems. Development of user (client) awareness content on a range of topics. Management of and contribution to other IT projects.



I.T. Alliance Group

• Ireland
• Information Technology & Services
• 100 - 200 Employee

• IT Helpdesk Support Engineer - Xilinx

  • May 2007 - Aug 2007

  Provide initial point of IT support contact for all internal employees worldwide. Aim to have a high issue resolution level at first point of contact. Microsoft Office suite, Oracle installation, Ethernet support, Dialup support. Provide proper problem escalation and follow up to provide exceptional customer satisfaction. Installing drivers, Wireless support, VPN issues and Software installation. Ensure a high level of service and customer satisfaction Provide initial point of IT support contact for all internal employees worldwide. Aim to have a high issue resolution level at first point of contact. Microsoft Office suite, Oracle installation, Ethernet support, Dialup support. Provide proper problem escalation and follow up to provide exceptional customer satisfaction. Installing drivers, Wireless support, VPN issues and Software installation. Ensure a high level of service and customer satisfaction