DiShawn Dunmore, PHR, CPSP
Vice President, Human Capital at Carey International- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Certified Plan Sponsor Professional
Plan Sponsor Council of AmericaSep, 2021- Nov, 2024 -
Professional in Human Resources® (PHR®)
HR Certification InstituteApr, 2019- Nov, 2024
Experience
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Carey International
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United States
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Taxi and Limousine Services
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200 - 300 Employee
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Vice President, Human Capital
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Apr 2022 - Present
Hands-on executive who develops and directs the human capital strategy of the organization in support of the organization’s overall strategic direction, specifically in the areas of talent management, change management, organizational and performance management, compensation, payroll, benefits and training and development. Directs all the people functions of the organization in accordance with established policies and practices, ethical and social conscience, and federal and state laws and regulations. Serves as strategic business advisor to executive management guiding implementation of strategic goals. Provides overall leadership and guidance to corporate and subsidiary management as an effective listener and guide for problem solving, people issues, and compliance with employment laws. Show less
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VP, Customer Engagement
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Jul 2018 - Present
Responsible for the effective and efficient management of the Frederick Customer Engagement Center, assuring excellent first-contact customer service and reservation accuracy. Responsible for the overall management of the Account Services and Customer Care departments. Plans and directs policies and practices related to customer care issue resolution. Oversees processes for account opening, enrollment, and implementation, and data entry functions into CES. Responsible for working with the leadership team, and specifically the VP Digital Strategy, to define, drive, and manage the company’s phone, web, and mobile distribution channel strategy Show less
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Several Leadership Positions
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Jan 2000 - Present
Managed supervisory staff; provided leadership, counseling and mentoring; Developed and administered employee incentive programs; Managed the recruiting, selection and training of new employees; Directed re-fresher training initiatives; Conducted annual performance reviews; attend unemployment hearings; Conduct random Quality Control audits of Customer Care staff assigned tasks, ensuring accuracy and quality; Handled phone and service escalations that included, but not limited to difficult customers and/or situations ensuring timely and unbiased resolution; Established and maintained Customer Care staff attendance records; Worked collaboratively with department managers to identify recurring service specific issues and conduct root cause analysis to drive overall improvement in service delivery. Show less
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Manager, Human Capital
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Oct 2014 - Jul 2018
Provide recruiting assistance to corporate and field hiring managers; Create reports necessary to comply with specific laws; Maintain control over the company's drug and alcohol testing program, ensuring that all driver have acceptable results on pre-employment drug/alcohol tests; Assist in develop Human Capital policies/procedure; Interact with consultants, auditors and/or external vendors.
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Director, Meetings & Event Services
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Jan 2011 - Oct 2014
Managed Event P&L, ensuring revenues and operating profits were at or above the Company prescribed levels, developed and maintained Standard Operating Procedures; Worked collaboratively with Company's sales organization to provide support and direction to acquire new accounts; Ensured staff was sufficiently trained and functioning in accordance with assigned responsibilities; Coached and developed employees to ensure employee job satisfaction, and the highest levels of customer satisfaction was administered; Guided and supported M&E Sales Coordinators to acquire new accounts and gain additional business from established accounts. Monitored incoming requests to achieve higher yields (grow revenue); Monitored operational activities to ensure customers were billed for services in a timely, accurate and efficient manner. Show less
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Reconciliation Manager
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May 1995 - Jan 2000
Responsible for training and monitoring performance; managed scheduled time off requests; Completed annual performance evaluations; Developed and maintained policies and procedures; Managed processes for key accounts; Worked collaboratively with local field managers to ensure timely and accurate billing; Monitored metrics to track production. Responsible for training and monitoring performance; managed scheduled time off requests; Completed annual performance evaluations; Developed and maintained policies and procedures; Managed processes for key accounts; Worked collaboratively with local field managers to ensure timely and accurate billing; Monitored metrics to track production.
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Education
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2010 - 2012
College of Southern Maryland
Early Childhood Education and Teaching -
1990 - 1993
University of the District of Columbia
Early Childhood Education -
1987 - 1990
Theodore Roosevelt High School
High School Diploma, General Studies
Community
