Experience

Intelligent Fabric Technologies plc

• Medical Equipment Manufacturing
• 1 - 100 Employee

• Ecommerce Manager

  • May 2021 - Present



CMT Group (UK)

• United Kingdom
• Construction
• 1 - 100 Employee

• Ecommerce Manager

  • Oct 2020 - Mar 2021

  • Creating and optimising products listings across ecommerce sites eBay, and Amazon. • Creating and managing advertising campaigns on Amazon and eBay. • Analysing and reporting marketing campaigns weekly to management. • Monitoring selling accounts health, sales and trends on week to week basis. • Implementing Amazon’s brand registry program to enrol all brands. • Overseeing day to day sales activity, continuously improving sales ranking. • Good rapport and interpersonal skills with line manager, senior management and rest of the team. • Implementing feedback tool, in order to enable further growth. • Working closely with procurement team to ensure stock levels are kept up with the demand. • Liaising with finance team every monthly to reconcile ecommerce accounts. • Working collaboratively with IT team to integrate new couriers and API plugins for new selling accounts. Show less



GinSen Clinic London

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Senior Ecommerce Manager

  • Jul 2020 - Oct 2020

  • Managing products across ecommerce sites (eBay, Amazon, Website) including copywriting, delegating photo edits & coordination. • Reduced ACOS significantly on Amazon and improved product targeting, enabling improved sales. • Managing and optimising of SEO, PPC, social media management and digital marketing campaigns. • Implementing A+ content to Amazon and eBay pages to boost customer interaction. • Oversee day to day trading (seasonal boost, bestsellers, stock exit) and driving traffic webstore. • Good rapport and interpersonal skills with management and rest of the team. • Forecasting stock for Q4 of 2020 to ensure we keep up with demand. Establishing reporting system on daily basis to keep director and key stake holder informed of product(s) performance and sales. • Exercising creative thinking actively to execute new ideas to build brand credibility and positively impacting the business. • Market research on assigned topics, analyse and present recommendation to the team. • Monitoring traffic, using analytical tools to determine customer behaviours, patterns, popular times and present to director. • Working closely with Director to ensure company guidelines and brand standards are adhered to at all times. • Implementing feedback and review tool, in order to gain rating on ecommerce site and google. Show less



Hommage

• United Kingdom
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Senior Operations Manager

  • May 2018 - Jul 2020

  • Management of inventory control, ensuring smooth running of daily customer orders. • Boosted company efficiency through technology upgrades and process improvements. • Sourcing, buying & importing from suppliers based in USA & China, including making payments internationally using forex accounts. • This has enhanced professional relationships. • Created, developed and launched a new ecommerce website, resulting in saving the company (£24k). • Strengthened company branding by designing new luxury packaging which positively impacted retail objectives, leading to B2B & B2C customer satisfaction. • Worked collaboratively with U.S partners to enhance processes and implemented 3PL, resulting in an increase in profitability. • Scrutinized financial discrepancies by collation of customer fees, managing refunds, and expenses and providing complete sales documentation records. • Implemented Sage 50 accounting software to improve financial records of the company, to aid with traceability and audit procedures. • Negotiated with suppliers to financially benefit the company. • Involved in customer service queries and marketing strategies, for instance product, price, packaging and promotions. • Successfully landed a deal of £65k with a new B2B partner, resulting in products reaching out to 5,000 new HNW individuals based in USA. • Maintaining professional rapport whilst working in a dynamic marketing team on promotional offers, to drive organic traffic and paid advertising on website. • Implementing PPC and SEO best practices to drive organic traffic alongside paid advertising on website. Show less



The Marble Group

• United Kingdom
• Consumer Goods
• 1 - 100 Employee

• Operations Manager + Senior Buyer

  • Feb 2017 - May 2018

  •Main role is to improve and implement new systems and processes alongside existing operations. •Implement stock control for stones, materials and tools to ensure fabrication stays flowing. •Responsible for all operations and planning of the company, ensuring effective use of resources. •Liaising with company directors for budget management, thus enhancing improvement and efficiency of business functions. •Introduced new sales margins in order to gain more profits from existing and future inquiries. •Implemented new structures and systems in order to be more efficient. •Managing profit and loss, budgets, sales forecasting and various other key performance indicators. •Supporting with company charity events, local marketing and sharing success. •Managed Ideal Home Show (UK) 2017/2018 and Grand Designs 2017/2018 trade exhibitions. •Planning and arranging imports, using new freight forwarder and international money transfers. •Negotiating with current suppliers to get the best deals, in order to gain more profit margins. •Liaising with factory manager and team members on quality control to ensure customers are happy with end result. Show less



TIANA Fairtrade Organics Ltd

• United Kingdom
• Manufacturing
• 1 - 100 Employee

• Ecommerce Manager

  • Jan 2017 - Feb 2017

  • Managing the navigation and presentation of the WordPress website, ensuring they are up to date with current content. • Implementing PPC and SEO best practices to drive organic traffic alongside paid advertising on website. • Actively involved with amazon vendor account to list, optimise, and negotiate terms for potential growth. • Daily management of amazon seller account to track sales, product ranking, optimise existing content and monitor competition. • Responsible for the online customer experience, focusing on improving website functionality and maximise revenue opportunities. • A successful track record working in other e-commerce platforms such as eBay, Fruggo, C-discount, Etsy & more. • Skilled in Amazon marketing services known as AMS, targeting amazon competitor pages to boost sales even further. • Set up cross-selling and recommended products on roman cart to generate more revenue before customer checkouts. • Working directly with Google AdWords team to drive sales on website via Campaigns, Remarketing, YouTube Ads, and Gmail Ads. • Planning and arranging with marketing team for promotional giveaways on social media platforms to enhance brand exposure. Show less



Promate Technologies

• China
• Computers and Electronics Manufacturing
• 100 - 200 Employee

• Operations Manager

  • Jan 2016 - Dec 2016

  • Main role is to improve and implement the Operational Systems, processes, and policies in line with the organizations mission statement. • Understand the quality assurance principles and procedures. • Actively involved in listing products on Amazon UK, DE, IT, FR, ES, eBay, Shopify, Rakuten, and Fruugo. • Able to analyze and interpret information, for instance, reports and business plan. • Proactively engaged in new ventures within the business, assisting in the development of strategic plans for operational activities. • Involved in Customer Service queries and marketing strategies, for instance, product, price, packaging, and promotions. • Good rapport with top management and rest of the team members, heightening interpersonal skills. • Planning and arranging imports ensuring all products are dispatched in a timely manner, according to our distribution schedule. • Management of stock control to ensure sufficient stock is available for distribution. • Liaising with international offices, for instance, Dubai, Philippines, and China, creating a positive written communication. • Managed Gadget Show 2016 (UK), IFA 2016 (Germany) and Gibraltar building strong relationships with clients. Therefore provided me with extensive knowledge on current affairs e.g. latest technology and innovative gadgets in the pipeline. Show less



Sleek Gadgets

• London, United Kingdom

• Director

  • Jul 2012 - Oct 2015

  • Implemented strategic plans of business, time-line, achieved financial targets and fulfilled objectives for the company. • Managed and delegated set of tasks to employees, ensured staff stayed motivated and completed tasks in a timely manner. • Imported products globally with Unique Selling Points and gained a competitive edge. • Experienced in creating product specifications and listed products on Amazon UK, DE, IT, FR, ES, eBay, Rakuten, and Fruugo. • Built brand awareness on social media platforms such as Facebook, Twitter, YouTube and Pinterest and engaged with customers. • Skilled in Search Engine Optimisation (SEO), Pay per Click, Sponsored Ad, Google Shopping thus gave me the opportunity to promote products online, increased sales and traffic. • Competent in using Adobe Fireworks software, for instance: edited product images. • Built a successful brand and company within the first financial year, with a successful growth rate year on year. • Expert in the use of Linnworks, Royal Mail, Business Post and Interlink Software. • Managed Sleek Gadgets website using Magento platform on daily basis. Show less



iTalk (UK) Ltd

• London, United Kingdom

• Logistics Manager

  • Sep 2010 - Jun 2012

  • Responsible for all operations and planning of the company, ensuring effective use of resources. • Extensive use of I.T system to manage stock levels, delivery, and transportation. • Flexible and adaptable e.g.: managed staff resources accordingly to changing needs. • Inputted ideas and quality improvements to the development team to drive the firm to their fullest potential. • Made sure all customer orders are packed and dispatched on time. • Liaised and negotiated products with suppliers, ensured all products passed quality control checks. • Managed and arranged warehouse when shipments arrived and coordinated with staff to organize new shipments. • Listed products on Amazon and eBay. Show less



ORION ELECTRONICS LIMITED

• United Kingdom
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Sales Manager

  • Jul 2006 - Mar 2010

  • Maintained and increased sales of company’s products to retailers, online customers, wholesalers, and distributors. • Established and maintained a large customer base and dealt with major customer accounts myself. Thus increased business opportunities and customer loyalty. • Liaised with directors, warehouse manager and team members on quality control to keep customers happy and products safe. • Collected feedback from market research and kept up to date with products and competition. • Attended trade events and networked with potential customers and suppliers in the industry. • Worked closely with the dispatch team ensured all customer orders are dispatched on time and efficiently. • Reported to senior members on a weekly basis for potential growth. • Managed sales staff with individual targets. Show less