Disha .
Project Manager at AT-Tel Telecom LLC- Claim this Profile
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English -
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Hindi -
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Punjabi -
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Bio
Credentials
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Post graduate program in Client services and support
NIIT(IFBI)Aug, 2015- Oct, 2024
Experience
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AT-Tel Telecom LLC
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Telecommunications
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1 - 100 Employee
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Project Manager
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Nov 2021 - Present
Develop and maintain a project plan that outline project goals, timelines, budget and resource allocation. - To collect client requirements in BRD & collaborate with design team to ensure that the design meets the requirements, regulatory standards and client specification. - To keep the clients satisfied by with the company's services through managing end to end projects tasks. - Experience in planning, Project Procurement, scheduling and executing projects with Agile methodology… Show more Develop and maintain a project plan that outline project goals, timelines, budget and resource allocation. - To collect client requirements in BRD & collaborate with design team to ensure that the design meets the requirements, regulatory standards and client specification. - To keep the clients satisfied by with the company's services through managing end to end projects tasks. - Experience in planning, Project Procurement, scheduling and executing projects with Agile methodology and project management tools like JIRA. - Actively track the progress of the Sprint on a daily basis and take proactive measures required to help the team achieve the goals - Create a comprehensive SOW with milestones to provide stage-wise delivery of the project. - Working as SPOC between the project team and the client, providing regular projects status updates, addressing client concerns and managing expectations. - Coordinating with developers and testing teams so that project should be error free. - Monitor Project budget expenditure ensuring that the project is delivered within budget. - Responsible for Timely and Quality Delivery of project as per Customer Requirements. - Involved in stakeholder management. - Handling Queries and complaints efficiently on tickets, E-mails, phones and then undertaking steps to resolve them - Escalation Management: To reduce the escalations received by improving quality of the services. - Vendor Management: responsible to synchronize the vendors as per customer allocations & expected timelines. - Handled CRM portals like Zendesk, Zoho and Salesforce. - Maintain project reports, including design document, procurement records, construction records. - Working according to Six Sigma principles to increase quality performance and reduce the defects & problems - Working on WFM model - To Work towards SLA achievements, development of SOP, KPIs Show less Develop and maintain a project plan that outline project goals, timelines, budget and resource allocation. - To collect client requirements in BRD & collaborate with design team to ensure that the design meets the requirements, regulatory standards and client specification. - To keep the clients satisfied by with the company's services through managing end to end projects tasks. - Experience in planning, Project Procurement, scheduling and executing projects with Agile methodology… Show more Develop and maintain a project plan that outline project goals, timelines, budget and resource allocation. - To collect client requirements in BRD & collaborate with design team to ensure that the design meets the requirements, regulatory standards and client specification. - To keep the clients satisfied by with the company's services through managing end to end projects tasks. - Experience in planning, Project Procurement, scheduling and executing projects with Agile methodology and project management tools like JIRA. - Actively track the progress of the Sprint on a daily basis and take proactive measures required to help the team achieve the goals - Create a comprehensive SOW with milestones to provide stage-wise delivery of the project. - Working as SPOC between the project team and the client, providing regular projects status updates, addressing client concerns and managing expectations. - Coordinating with developers and testing teams so that project should be error free. - Monitor Project budget expenditure ensuring that the project is delivered within budget. - Responsible for Timely and Quality Delivery of project as per Customer Requirements. - Involved in stakeholder management. - Handling Queries and complaints efficiently on tickets, E-mails, phones and then undertaking steps to resolve them - Escalation Management: To reduce the escalations received by improving quality of the services. - Vendor Management: responsible to synchronize the vendors as per customer allocations & expected timelines. - Handled CRM portals like Zendesk, Zoho and Salesforce. - Maintain project reports, including design document, procurement records, construction records. - Working according to Six Sigma principles to increase quality performance and reduce the defects & problems - Working on WFM model - To Work towards SLA achievements, development of SOP, KPIs Show less
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AB MOBILE STANDARDS ALLIANCE INDIA PRIVATE LIMITED
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India
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1 - 100 Employee
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Service Delivery Officer
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Jun 2017 - Nov 2021
- Communicate effectively with clients and vendors, understanding their requirements, creating necessary documentation such as: Brief Scope of work, and managing expectations regarding the project. - Worked as primary contact to gain requirements and then passing it to respective internal teams. - To work according to Agile methodology and create projects in JIRA. - Actively track the progress of the Sprint on a daily basis and take proactive measures required to help the team… Show more - Communicate effectively with clients and vendors, understanding their requirements, creating necessary documentation such as: Brief Scope of work, and managing expectations regarding the project. - Worked as primary contact to gain requirements and then passing it to respective internal teams. - To work according to Agile methodology and create projects in JIRA. - Actively track the progress of the Sprint on a daily basis and take proactive measures required to help the team achieve the sprint goals. - Involved in daily operations to maintain quality standards according to the agreements with clients. - Collaborate with UI/UX designers to ensure that designs are user-centric, accessible, and responsive in alignment to brand of client. - To keep all clients informed on their projects’ progress and all the updates. - Followed Six Sigma practices to ensure the smooth functioning of all the processes. - Create reports such as functionality documents, error reports, risk assessments, and finding issues to resolve them. - Worked on CRM portals like Zendesk and Zoho. - Worked according to stakeholders and ensuring errorless delivery of projects. - Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem. - Handled customer queries and complaints via tickets, phone, email, chat and social media - To reduce the escalations received by improving quality of the services. - Prepared MIS for projects’ progress & payment related reports on daily basis. - Worked towards SLA achievements and focus on KPIs. - To Prepare, process & maintain customers' transactions and to keep a check on due payments. clients by giving after sales services to them. - To create excel spreadsheets to track customer data and perform reconciliation process. - Have customized approach towards each & every client and to be ready with possible solutions. Show less - Communicate effectively with clients and vendors, understanding their requirements, creating necessary documentation such as: Brief Scope of work, and managing expectations regarding the project. - Worked as primary contact to gain requirements and then passing it to respective internal teams. - To work according to Agile methodology and create projects in JIRA. - Actively track the progress of the Sprint on a daily basis and take proactive measures required to help the team… Show more - Communicate effectively with clients and vendors, understanding their requirements, creating necessary documentation such as: Brief Scope of work, and managing expectations regarding the project. - Worked as primary contact to gain requirements and then passing it to respective internal teams. - To work according to Agile methodology and create projects in JIRA. - Actively track the progress of the Sprint on a daily basis and take proactive measures required to help the team achieve the sprint goals. - Involved in daily operations to maintain quality standards according to the agreements with clients. - Collaborate with UI/UX designers to ensure that designs are user-centric, accessible, and responsive in alignment to brand of client. - To keep all clients informed on their projects’ progress and all the updates. - Followed Six Sigma practices to ensure the smooth functioning of all the processes. - Create reports such as functionality documents, error reports, risk assessments, and finding issues to resolve them. - Worked on CRM portals like Zendesk and Zoho. - Worked according to stakeholders and ensuring errorless delivery of projects. - Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem. - Handled customer queries and complaints via tickets, phone, email, chat and social media - To reduce the escalations received by improving quality of the services. - Prepared MIS for projects’ progress & payment related reports on daily basis. - Worked towards SLA achievements and focus on KPIs. - To Prepare, process & maintain customers' transactions and to keep a check on due payments. clients by giving after sales services to them. - To create excel spreadsheets to track customer data and perform reconciliation process. - Have customized approach towards each & every client and to be ready with possible solutions. Show less
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MACO
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Tunisia
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Textile Manufacturing
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Operations Executive
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Aug 2015 - May 2017
- Was accountable for all the Support and Operational tasks with the teams. - Provided product support for the queries on mail for team members and clients. - To handle mails and calls of the customers solve their queries. - To develop and implement business strategy, and changes with approval of management. - Ensured product line operations are carried out in an ethical manner. - To prepare MIS (On daily Basis). - Managed creation and development of SOP on regular… Show more - Was accountable for all the Support and Operational tasks with the teams. - Provided product support for the queries on mail for team members and clients. - To handle mails and calls of the customers solve their queries. - To develop and implement business strategy, and changes with approval of management. - Ensured product line operations are carried out in an ethical manner. - To prepare MIS (On daily Basis). - Managed creation and development of SOP on regular basis, ensuring it to be updated - Co-ordinating with the developers and prepare reports accordingly. - Took conference calls for various objectives with team members and management. - Arranged training programmes for various teams on the mails. - Report generation and filing. - Dealt with clients to provide support regarding various concerns after coordinating with respective team. Show less - Was accountable for all the Support and Operational tasks with the teams. - Provided product support for the queries on mail for team members and clients. - To handle mails and calls of the customers solve their queries. - To develop and implement business strategy, and changes with approval of management. - Ensured product line operations are carried out in an ethical manner. - To prepare MIS (On daily Basis). - Managed creation and development of SOP on regular… Show more - Was accountable for all the Support and Operational tasks with the teams. - Provided product support for the queries on mail for team members and clients. - To handle mails and calls of the customers solve their queries. - To develop and implement business strategy, and changes with approval of management. - Ensured product line operations are carried out in an ethical manner. - To prepare MIS (On daily Basis). - Managed creation and development of SOP on regular basis, ensuring it to be updated - Co-ordinating with the developers and prepare reports accordingly. - Took conference calls for various objectives with team members and management. - Arranged training programmes for various teams on the mails. - Report generation and filing. - Dealt with clients to provide support regarding various concerns after coordinating with respective team. Show less
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Education
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2015 - 2017
Bharati Vidyapeeth University Institute of Management and Research (BVIMR)
Master of Business Administration - MBA, Operations Management and Supervision -
2012 - 2015
Delhi University
Bachelor of Commerce - BCom, Business/Commerce, General
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