Experience

Missouri State Public Defender
• United States
• Legal Services
• 200 - 300 Employee
• Helpdesk Technician

  • Jun 2016 - Present

Learfield Communications, Inc.
• United States
• Telecommunications
• Information Technology Group

  • Aug 2015 - Sep 2015

Providence Bank (Missouri and Texas)
• United States
• Banking
• 1 - 100 Employee
• Information Systems Support Specialist

  • May 2013 - Aug 2015


Capital Region Medical Center

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• System Support Analyst I

  • Mar 2003 - May 2013

  Perform hardware installation, maintenance and repair for over 2000 desktops, laptops, printers and accessories. Install and perform repairs to hardware, software, and peripheral equipment. Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities. Oversee the daily performance of computer systems. Troubleshoot hardware issues for on-site & off locations by analyzing symptoms both on site and remote. Rebuilt microcomputers by inspecting, testing and replacing hardware components. Provide local and remote desktop support for CRMC Madison campus and all outlying locations. Configured systems by installing memory, CD drives and additional devices to,increase productivity. Reduced operating costs by maintaining an accurate inventory database thus minimizing the equipment loss ratio. Installed all Microsoft Operating Systems and applications for desktops and laptops. Maintained operating systems and applications for over 1500 desktops and laptops toensure functionality and security. Engineer Local Area Network by enabling data connection through installation of wire management and termination of cabling at microcomputers and peripherals. Completed relocations by performing final testing and analysis to ensure full office functionality. Prepare evaluations of software or hardware, and recommend improvements or upgrades. Refer major hardware or software problems or defective products to vendors or technicians for service Set up equipment for employee use, performing or ensuring proper installation of cable, Operating Systems, and appropriate software. Supervise and coordinate workers engaged in problem-solving, monitoring, and installing data communication equipment and software. Have received several “Star” awards for customer service and job performance. Smart phone configuration and support.