Journalist

• Oct 2022 - Present

Broadcast Producer

• Oct 2022 - Present

Wired FM is a college community radio station

Account Manager

• Aug 2014 - Oct 2015

Customer Service Teamleader

• Oct 2013 - Aug 2014

• Maintain customer satisfaction for internal/external customers. • Issue Offer Letters ensuring the Pricing & Discount Policy is complied • Ensure that the CRM is fully utilized by the Customer Service Team to record Offer Letters, Tender, queries etc. • Manage & execute the customer service function • Management of the Holiday Schedule for the Customer Service Team including the shutdown periods • Management of the Operational Hours of the Customer Service Team • Support other departments with language requirements • Support continuous improvements and quality initiatives on site.  Ensure Customer Service Metric is maintained at 100% for on time shipment of product Show less

AHA IOS

• Jul 2013 - Oct 2013

Technical Support IOS devices Technical Support IOS devices

AR

• May 2013 - Jun 2013

Credit Controller Credit Controller

Customer Services

• May 2012 - May 2013

Reseller Operations Specialist

• Aug 2011 - Jan 2012

• Developed collaborative agreed run rate demand plan for Apple • Monitored orders to ensure they reflect Partners true requirements and mitigated the risk of inventory exposure • Managed partner expectations in regards to supply and worked with all stake holders to define and execute a plan to balance supply across accounts • Ensured inventory targets were not exceeded justifying exceptional cases • Liaised with sales team and informed them of leads • Liaised with Demand Forecast Analysts to improve forecast accuracy • Reported weekly results to key stakeholders to measure performance against KPI Show less

Team Leader

• Nov 2009 - Aug 2011

Leading a team of claims associates based in Shannon However a substantial amount of my time was taken up by PR for the Netherlands, working with our legal representatives in the Netherlands dealing with legislative issues and pending court cases and other legal matters. I am also the company's contact person for the Dutch insurance ombudsman and governing body for insurers. Leading a team of claims associates based in Shannon However a substantial amount of my time was taken up by PR for the Netherlands, working with our legal representatives in the Netherlands dealing with legislative issues and pending court cases and other legal matters. I am also the company's contact person for the Dutch insurance ombudsman and governing body for insurers.

Reseller Program Manager

• Jun 2008 - Sep 2009

Managing and building on the relationship of existing resellers within the EMEA region Recruiting and Critiquing new resellers. Developing new marketing campaigns and implementing existing ones. Attending trade shows Increase sales. Managing and building on the relationship of existing resellers within the EMEA region Recruiting and Critiquing new resellers. Developing new marketing campaigns and implementing existing ones. Attending trade shows Increase sales.

Customer Service Supervisor

• Sep 2004 - Jun 2008

Supervisor of the Customer Service department. Supervisor of the Customer Service department.

Project Coordinator Customer Service

• Jun 2003 - Mar 2004

Recruitment Consultant

• 2004 - 2004

Sourcing ,interviewing and recruiting potential camdidates for clients within the health sector in the Republic of Ireland. Sourcing ,interviewing and recruiting potential camdidates for clients within the health sector in the Republic of Ireland.

CS Account Manager

• 1999 - 2004

Besides dealing with a number of high profile custromer I was also involved in training and coaching staff in the Irish and German offices. I was the super user of the CRM called clarify Besides dealing with a number of high profile custromer I was also involved in training and coaching staff in the Irish and German offices. I was the super user of the CRM called clarify

Sales co-ordinator

• 1998 - 1999

Co-ordinate between the customer services team and field based sales teams, mainly for the German market. Co-ordinate between the customer services team and field based sales teams, mainly for the German market.

Operations

• Sep 1987 - Oct 1997

FSM division FSM division