Experience

Dahabshiil Transfer Services Limited

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Compliance Officer

  • Sep 2016 - Present

  • Develop internal company policies and see that they are respected. • Make sure the organization has clearly defined the program for the complying with the country’s laws. • Constantly report to the management concerning the organization’s compliance with laws and regulations. • Take action in dealing with the noncompliance situations creating realistic plans to overcome them. • Conduct regular audits to identify potential weakness and noncompliance situations. • Communicate with employees and make sure everyone is aware of what they need to do to comply with. Show less



Somtel

• Somalia
• Telecommunications
• 1 - 100 Employee

• Human resource officer

  • Jan 2014 - Sep 2016

  • Screening the applicants’ background during recruitment process.• Recruit, training and developing staff.• Negotiating salaries, work conditions or redundancy packages with staff and representatives.• Prepare staff payroll and other incentives.• Make sure that employees get paid correctly as well as on time.• Preparing contracts and job descriptions of the employees.• Oversees the employees’ health, safety and security.• Prepare annual leaves as well as per diems of the travel staffs.• Organizing staff on job training and evaluation • Monitoring staff attendance and quarterly performance evaluation.• Advising line managers and other employees on employment law and the employees’ own employment policies and procedures. Show less

• Customer Care Officer

  • Jul 2013 - Dec 2013

  • Answer phone, email and face to face customer inquiries.• Direct customer to online resources.• Create and maintain reports on customer interactions.• Attend weekly team meetings and present the challenges and opportunities overhead.• Update customer records in the company’s system, including notes about conversation and outcomes.• Present ideas for improving the customer care.• Participate in team-building activities and ideas exchanges.• Develop customer rapport.• Encourage customers to complete satisfaction surveys.• Make recommendations to managers to improve customer experience. Show less