Experience

PALRAM Industries

• Israel
• Plastics Manufacturing
• 100 - 200 Employee

• E-commerce Customer Service Advisor

  • Sep 2021 - Present

  Customer Service skills necessary to communicate with others, solve problems, demonstrate patience and understanding, ensure customer satisfaction, and resolve customer complaints. Customer Service skills necessary to communicate with others, solve problems, demonstrate patience and understanding, ensure customer satisfaction, and resolve customer complaints.



Specsavers

• United Kingdom
• Retail
• 700 & Above Employee

• Call Center Representative

  • Jan 2015 - Aug 2021

  Handle customer enquiries, answering any questions and queries in person, over the phone, or online. Provide support and comprehensive product / service information to customers. Build relationships with customers. Assist customers in making purchasing decisions. Handle customer enquiries, answering any questions and queries in person, over the phone, or online. Provide support and comprehensive product / service information to customers. Build relationships with customers. Assist customers in making purchasing decisions.



Mercure Sheffield St Paul's Hotel & Spa

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Reservations Coordinator

  • Sep 2009 - Jan 2014

  The Reservations Coordinator is responsible for providing timely and professional reservation services. The Reservations Coordinator is usually the first point of contact for prospective guests and sets the tone by being friendly, knowledgeable and selling the hotel rooms. The Reservations Coordinator is responsible for providing timely and professional reservation services. The Reservations Coordinator is usually the first point of contact for prospective guests and sets the tone by being friendly, knowledgeable and selling the hotel rooms.



The Doyle Collection

• Ireland
• Hospitality
• 400 - 500 Employee

• Groups Coordinator

  • Sep 2007 - Apr 2009

  Provide and maintain reports and records of all groups during stay and after departure, and follow up on any group inquiries. Attend pre-meeting planning meetings or conferences as needed or requested. Perform other duties as assigned such as running daily reports, e.g. the cancellations, bookings, or arrivals reports. Provide and maintain reports and records of all groups during stay and after departure, and follow up on any group inquiries. Attend pre-meeting planning meetings or conferences as needed or requested. Perform other duties as assigned such as running daily reports, e.g. the cancellations, bookings, or arrivals reports.



Jurys inn Islington (now Doubletree)

• Front Office/Reservations Supervisor

  • Dec 2004 - Sep 2007

  A Hotel Front Desk Agent is a professional who is responsible for greeting guests in an efficient and courteous manner. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services. The Reservations Supervisor is responsible for ensuring that the reservations team achieves or exceeds monthly sales targets. This individual will also ensure that our guests enjoy exceptional customer service and memorable experiences when visiting our properties. Reservation Associate's performance.