Real Estate Sales Representative

• Jun 2022 - Present

IT Delivery Manager

• Nov 2020 - Present

IT Support Analyst

• Apr 2018 - Nov 2020

IT Support Analyst

• Sep 2015 - Mar 2018

✔ Access management: Account creation / deletion✔ Manage desktop environment, ie, help desk, inventory, and other issues✔ Operating system imaging of laptops and desktops, scheduling, post imaging support & troubleshooting, remote operating system deployments, surplus equipment pickups, PC refresh, new hire system deployments. ✔ Provide technical assistance to computer system, iPhone, Android, BlackBerry and users. Answer questions and/or resolve technical problems for users in person, via telephone or from a remote location. ✔ Working closely with the Corporate Help Desk, troubleshoot support calls relating to End User problems ✔ Create and Manage user and folder permissions. ✔ Provide assistance and training concerning the use of computer hardware and software. ✔ Configuring and Deploying user specific PC✔ Resolve user issues deploying and upgrading desktop applications and technology✔ Set technology standards and improve desktop processes✔ Accurate incident documentation and tracking with follow up resolution✔ Follows up on existing issues to ensure satisfactory and timely resolution✔ Ability to coordinate and communicate effectively with other Information Technology employees, other departments, and business partners to maintain high service levelsDocumentation and Help Desk Ticket management ✔ User management using Active Directory✔ Managing and maintaining Office 2016 and earlier products✔ Providing support using Remote Desktop tools✔ Administration of Windows server(2008,2012 & 2016), Exchange Servers, Active Directory, DNS, Firewalls and IT help desk support Level 1&2.

Web Developer

• Sep 2015 - Dec 2017

✔ Developing and Designing interactive front-ends for client facing websites in HTML5, CSS3, JavaScript, Bootstrap, JQuery, JSON, Ajax and JSP for delivering best User Experience.✔ Developing customised web applications in Java Spring MVC, MySQL, JavaScript, Bootstrap, Ajax, JSON, JSP, JQuery, Wordpress, HTML5 and CSS3.✔ Developing and modifying process workflows for digital product development to maximize production efficiency and optimize development time.✔ Gathering digital project requirements from stakeholders/clients and modifying development workflows for customized digital product builds.✔ Developing dynamic scripts/softwares for upgrading current process to meet client requirements.✔ Developing and Editing of media contents in Adobe Creative Cloud (Photoshop, Illustrator, After Effects and Premier).✔ Online product production and integrating work on different components to achieve consistency, quality and near-simultaneous delivery.✔ Explaining design concepts and ideas to clients and colleagues.✔ Coordinating and production of custom websites.✔ Develop SEO strategies, implement and monitor campaigns.✔ Perform site analysis, keyword research and mapping, and assess link building opportunities.✔ Perform competitor SEO research.✔ Based on analysis, results and client feedback, continually improve and modify strategies to optimise effectiveness.✔ Prepare analytics and ranking reports and present to clients and management.✔ Keep up-to-date with constantly changing technological and search engine trends, algorithms and ranking factors.✔ Design/Create presentations, marketing materials and banner designs.✔ Producing designs for both internal and external communications, involving customers in the design process.✔ Wordpress Migration Specialist and Customization.

Frontend Developer

• Apr 2014 - Sep 2015

Junior Java Developer

• Jul 2011 - Aug 2012

Write, modify, integrate and test code for computer software applications, e-commerce, web applications, data processing applications, prototypes, user interfaces, websites and other Internet applications for clients.Participate in project planning/estimation with project manager and team leads.Maintain existing programs and applications by making modifications as required.Convert and integrate data and content for use in databases of websites.Analyse a client’s needs and develop the appropriate functionality while not overbuilding.Make suggestions that improve programming techniques and applications for client deliverables.Assist in the development of logical and physical specifications.Engage in problem definition solution implementation according to client’s needs.Prepare reports, manuals and other documentation on the status, operation and maintenance of software.Assist in the collection and documentation of user requirements.Co-ordinate in a team of software developers/interactive media developers.