Dipen Rai
Customer Success Specialist at TPG Telecom- Claim this Profile
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English Professional working proficiency
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Nepali Native or bilingual proficiency
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Hindi Limited working proficiency
Topline Score
Bio
Aaron Laier
Having worked with Dipen for five years he has always been a hard working & dependable colleague. From developing relationships to taking a complex task & delivering to the highest quality he has always been an asset to the team & business. His strength is liaising with clients & assisting them through their technical challenges, big or small. I'd highly recommend Dipen in a similar Mobility service/administrative role.
Rima Hamady
Dipen has been an absolute pleasure to work with. He always goes above what is required of him to ensure that the very job is done and at a very high standard. He is hard-working, friendly, approachable and very professional in his roles. His attention to detail, curiosity to learn and deep technical understanding and long history of customer service can be big assets to any organisation he will be working with.
Aaron Laier
Having worked with Dipen for five years he has always been a hard working & dependable colleague. From developing relationships to taking a complex task & delivering to the highest quality he has always been an asset to the team & business. His strength is liaising with clients & assisting them through their technical challenges, big or small. I'd highly recommend Dipen in a similar Mobility service/administrative role.
Rima Hamady
Dipen has been an absolute pleasure to work with. He always goes above what is required of him to ensure that the very job is done and at a very high standard. He is hard-working, friendly, approachable and very professional in his roles. His attention to detail, curiosity to learn and deep technical understanding and long history of customer service can be big assets to any organisation he will be working with.
Aaron Laier
Having worked with Dipen for five years he has always been a hard working & dependable colleague. From developing relationships to taking a complex task & delivering to the highest quality he has always been an asset to the team & business. His strength is liaising with clients & assisting them through their technical challenges, big or small. I'd highly recommend Dipen in a similar Mobility service/administrative role.
Rima Hamady
Dipen has been an absolute pleasure to work with. He always goes above what is required of him to ensure that the very job is done and at a very high standard. He is hard-working, friendly, approachable and very professional in his roles. His attention to detail, curiosity to learn and deep technical understanding and long history of customer service can be big assets to any organisation he will be working with.
Aaron Laier
Having worked with Dipen for five years he has always been a hard working & dependable colleague. From developing relationships to taking a complex task & delivering to the highest quality he has always been an asset to the team & business. His strength is liaising with clients & assisting them through their technical challenges, big or small. I'd highly recommend Dipen in a similar Mobility service/administrative role.
Rima Hamady
Dipen has been an absolute pleasure to work with. He always goes above what is required of him to ensure that the very job is done and at a very high standard. He is hard-working, friendly, approachable and very professional in his roles. His attention to detail, curiosity to learn and deep technical understanding and long history of customer service can be big assets to any organisation he will be working with.
Credentials
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Finding Your Time Management Style
LinkedInDec, 2022- Nov, 2024 -
Building Your Team
LinkedInOct, 2022- Nov, 2024 -
How to Motivate Yourself to Do What’s Most Important
LinkedInOct, 2022- Nov, 2024 -
Creating Positive Conversations with Challenging Customers
LinkedInJul, 2022- Nov, 2024 -
Inclusion During Difficult Times
LinkedInJun, 2022- Nov, 2024 -
Building Rapport with Customers
LinkedInMay, 2022- Nov, 2024 -
Using Microsoft Teams and Outlook Together: Maximizing Productivity
LinkedInMay, 2022- Nov, 2024 -
Customer Service: Managing Customer Expectations
LinkedInApr, 2022- Nov, 2024 -
5G Technology Strategy: Next-Generation Mobile Networking
LinkedInMar, 2022- Nov, 2024 -
How to Use LinkedIn Learning
LinkedInMar, 2022- Nov, 2024 -
Managing Your Emotions at Work
LinkedInMar, 2022- Nov, 2024
Experience
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TPG Telecom
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Australia
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Telecommunications
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700 & Above Employee
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Customer Success Specialist
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Jan 2022 - Present
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Kinetic IT
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Australia
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IT Services and IT Consulting
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700 & Above Employee
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Senior Service Desk Technician - QANTAS AIRWAYS
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Jun 2021 - Dec 2021
- Provide technical support to all internal and external customers regarding user accounts / devices / access / permissions and applications related issues via phone and e-mail. - Create and Handle tickets on ServiceNOW and monitor, resolve and escalate incidents and requests in accordance with procedures. Also, liaise with different Service Partners when further assistance and escalation required. - Maintain high level of customer service, ensuring the customer service is delivered in a timely manner with effective and efficient ways and meet the service level standards. - Quickly identify problems by scrutinizing incident patterns and prioritize them based on their urgency and requirements. - Document, update and adhere to all standard operational procedures where required by maintaining confidential and sensitive information safe and secure. - Work with team to restore normal service operations as quickly as possible with minimum disruption to the business, whilst ensuring that availability and service levels are maintained. Show less
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FreePhone Corporate
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1 - 100 Employee
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Mobility Service Support Analyst
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Jun 2013 - Apr 2021
Freephone Corporate is one of the leading providers of mobile communication solutions to Corporate Clients. The company is one of the pioneers in mobile phone fleet management and has been providing tailored solutions to major corporate clients nationally with Telstra mobile products and hardware, specializing in mobility technology for more than 30 years.Roles:- Mobility Helpdesk and Technical Support to the clients in local & national locations via email and telephone.- Process daily orders for services and devices.- Handle Incident Management and Ticketing systems such as ServiceNow, Freshdesk and Zendesk.- On-site support for customers regarding the delivery of new and replacement devices, also provide assitance on setting them up with latest OS software.- Provide technical support and troubleshooting assistance on failed mobile devices and ticket escalation where required.- Processing of faulty devices and engage with Apple authorized repairers including Telstra repair centres.- Support and coordinate with the team to optimize timely services to meet customer requirements, maintain low queue times and provide highest level of customer support.- Manage client's day to day logistical and sales support to ensure accurate delivery of Mobility products and services by keeping a good relationships with the key contacts in client organisations. Show less
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The Intern - Mobility Service Coordinator
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Mar 2013 - May 2013
Joined FreePhone to grab the opportunity to learn the local work culture and get the Australian workplace practical experience in my chosen field holding necessary academic qualifications.Roles:- Provide assistance on the client's day-to-day technical and logistical requirements to ensure the standard delivery of requested services have been made.- Provide basic end-user technical assistance to clients as required.- Some direct clients engage via email or telephone.- Provide all-round support to the Senior Account Managers that assist with client's needs. Show less
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Education
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2010 - 2012
CQUniversity
Master's degree, Information Systems -
2012 - 2013
Performance Education
Professional Year Program, Understand the Australian workforce culture and enhance professional communication skills -
2004 - 2009
University of Sunderland
Master of Business Adminstration (MBA), Inernational Business -
1999 - 2001
Tribhuvan University
Bachelor’s, Business Studies
Community
