Dipen J Singh
Front Office Manager at The Westin Trillium House, Blue Mountain- Claim this Profile
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English Full professional proficiency
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Hindi -
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Punjabi -
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Bio
Madison Patterson
Dipen is the best manager that I have had the opportunity to work for. He demonstrates great professionalism while going above and beyond everyday. He sets a great example for his team around him by being able to effetely give constructive criticism to make the workplace run more efficiently. He is constantly taking on more responsibility as he is always willing to help everyone around him.
Rupinder Kaur
I worked with Dipen during my tenure at JW Marriott Chandigarh. He was always involved in operations and happy to lend a helping hand. I learnt a lot from him and he was a great leader to our team. He always took time to guide me and help me reach my potential as a performer. I hope to work with Dipen in the future!
Madison Patterson
Dipen is the best manager that I have had the opportunity to work for. He demonstrates great professionalism while going above and beyond everyday. He sets a great example for his team around him by being able to effetely give constructive criticism to make the workplace run more efficiently. He is constantly taking on more responsibility as he is always willing to help everyone around him.
Rupinder Kaur
I worked with Dipen during my tenure at JW Marriott Chandigarh. He was always involved in operations and happy to lend a helping hand. I learnt a lot from him and he was a great leader to our team. He always took time to guide me and help me reach my potential as a performer. I hope to work with Dipen in the future!
Madison Patterson
Dipen is the best manager that I have had the opportunity to work for. He demonstrates great professionalism while going above and beyond everyday. He sets a great example for his team around him by being able to effetely give constructive criticism to make the workplace run more efficiently. He is constantly taking on more responsibility as he is always willing to help everyone around him.
Rupinder Kaur
I worked with Dipen during my tenure at JW Marriott Chandigarh. He was always involved in operations and happy to lend a helping hand. I learnt a lot from him and he was a great leader to our team. He always took time to guide me and help me reach my potential as a performer. I hope to work with Dipen in the future!
Madison Patterson
Dipen is the best manager that I have had the opportunity to work for. He demonstrates great professionalism while going above and beyond everyday. He sets a great example for his team around him by being able to effetely give constructive criticism to make the workplace run more efficiently. He is constantly taking on more responsibility as he is always willing to help everyone around him.
Rupinder Kaur
I worked with Dipen during my tenure at JW Marriott Chandigarh. He was always involved in operations and happy to lend a helping hand. I learnt a lot from him and he was a great leader to our team. He always took time to guide me and help me reach my potential as a performer. I hope to work with Dipen in the future!
Credentials
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Managing Marketing in the Hospitality and Tourism Industry
The Hong Kong Polytechnic UniversityMay, 2020- Nov, 2024 -
Responsible Service of Alcohol
New South Wales Bar AssociationJun, 2006- Nov, 2024
Experience
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The Westin Trillium House, Blue Mountain
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United Kingdom
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1 - 100 Employee
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Front Office Manager
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Mar 2022 - Present
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Blue Mountain Resort
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Canada
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Hospitality
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300 - 400 Employee
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Manager on Duty, Village Suites
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Sep 2020 - Mar 2022
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JW Marriott
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Hospitality
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700 & Above Employee
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Front Desk Manager
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Oct 2018 - Nov 2019
I managed a team of 30+ associates, overseeing operations across 164 rooms, with an average occupancy of 85%. My core responsibilities included but were not limited to the following:--managed guest services - managed inter departmental coordination - managed the Marriott Bonvoy Membership Program (Marriott Bonvoy Ambassador)- oversaw department audits (Audit Champ)- assisted with hiring new associates- managed appraisals- monitored department targetsAchievements- Upsell Targets- We were able to achieve our upsell targets of 8 - 10 lakhs per month an increase from an average of 3 - 6 lakhs every month. We achieved this together as a team by increasing team focus and introducing property enhancement measures. Guestvoice- From an average score of 70% - 72% in Intend to Recommend Property, we were able to raise our scores to as high as 80%, with an average of more than 75% for 2019. Show less
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Assistant Front Desk Manager
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Aug 2016 - Oct 2018
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Duty Manager
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Feb 2015 - Aug 2016
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Radisson Blu
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Belgium
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Hospitality
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700 & Above Employee
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Duty Manager
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Nov 2013 - Jan 2015
Pre opening and post opening experience Pre opening and post opening experience
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Marriott Hotels
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United States
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Hospitality
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700 & Above Employee
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Front Desk Supervisor
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Dec 2011 - Apr 2012
Supervise associates, manage work flow, assist agents, handle guest problems, manage new changes and policies, suggest new ways of improving guest service,experience
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Front Desk Assistant/ Night Audit
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May 2010 - Dec 2011
Front Desk duties, Rooms control, Billing and everything for Night Audit
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Blue Mountains International Hotel Management School
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Australia
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Hospitality
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100 - 200 Employee
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Mentoring Scholarship Student
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Jun 2009 - Sep 2009
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THE SEBEL
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Australia
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Hospitality
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1 - 100 Employee
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Guest Services
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Jul 2008 - Dec 2008
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Pullman Hotels & Resorts
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France
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Hospitality
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700 & Above Employee
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Food and Beverage Attendant
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Dec 2006 - Jun 2007
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Education
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2006 - 2009
Blue Mountains International Hotel Management School
Bachelor of Business, Hospitality -
2002 - 2004
Yadavindra Public School
High School, Commerce
Community
