Experience

Intek Communications Inc.

• Canada
• Telecommunications
• 1 - 100 Employee

• Field Technician

  • Aug 2015 - Present

  Residential Installation & Service Technician Coaxial Cable Systems Digital Set Top High Speed Internet Telephony Ignite TV Smart Home Monitoring Order Processing and Documentation Hardware & Service Sales Customer Service Residential Installation & Service Technician Coaxial Cable Systems Digital Set Top High Speed Internet Telephony Ignite TV Smart Home Monitoring Order Processing and Documentation Hardware & Service Sales Customer Service



Hardware Oriented Technical professional

• Targeting IT Hardware Services divisions speciallizing in installation & problem solving

  • Jul 2015 - Feb 2016

  Technical expert specializing in troubleshooting and problem solving. Using skills, both old and new, to build, install, and repair hardware in customer environments. Expert at root cause analysis processes and repair and verify actions. Energetic leader capable of meeting customer and business requirements and commitments in a timely manner. Technical expert specializing in troubleshooting and problem solving. Using skills, both old and new, to build, install, and repair hardware in customer environments. Expert at root cause analysis processes and repair and verify actions. Energetic leader capable of meeting customer and business requirements and commitments in a timely manner.



IBM Canada

• Lead Technical Professional

  • Mar 2003 - Jul 2015

  SME (Subject Matter Expert) – System Z & High End POWER SystemsRe-manufacturing & refurbishment of System Z mainframe hardware High End & Mid-range POWER System hardware High End Storage System hardwareManufacturing Test Structure maintenance for Z & P HECustomer Site installation of hardware and system side cablingHigh End Storage System configuration processingProcess flow documentationTraining & Cross Training of skills as SME

• Customer Service Representative

  • Mar 1998 - Mar 2003

  Technical Specialist – Document Processing SystemsAdherence to Preventive Maintenance ScheduleDiagnostic and troubleshooting (Mechanical, Electric, and Electronic)Repair and verifyReporting and documenting of performed work