Experience

The Contact Company

• United Kingdom
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Sales Operations Manager

  • Oct 2017 - Present



Sharm-Recruitment

• CEO

  • Mar 2017 - Present



Retail Marketing Group (RMG)

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Client Services Manager c/o Microsoft

  • Jan 2016 - Sep 2017

  In this role I work to achieve client delight through the delivery of agreed KPI’s with client contacts through motivation and drive of results within the field team and continually developing and improving upon the service provided to clients whilst overseeing team activity and reporting.To deliver both short and medium term financial account plans/forecasts. To attend weekly onsite client meetings. Network with all internal client contacts to understand each area of the business and further utilise opportunities to provide a better service.Analyse team results through available reporting mechanisms to drive ROI visibility within Retail Marketing and client.Day to day management of any ad-hoc/tactical activity.Main ResponsibilitiesTeam ManagementTo recruit, train, motivate, coach and personally develop direct reports.To influence and inspire the field operation in order to achieve account KPI’s / objectives.Overall accountability for field administration and reporting.To take prompt action in addressing both under and over performance and create a positive teamClient RelationshipsTo maintain and develop client relationships, including regular meetings to review performance of the operation, both financially and against KPI’s agreed.To continually strive to develop the account, through strategic meetings and planning.Business DevelopmentOwnership of business development opportunities. To prepare and present strategic proposals to add value to the client. FinanceTo monitor and control budgets, ensuring sales/profit targets are met.To work with the finance team in the preparation and negotiation of the operating budget for the following year.Support my line manager in the production of the contractual terms and conditions.To ensure that the account operates within these contractual terms.To develop a measurement of ROI for the operation. Take ownership of account risk and compliance.

• National Field Sales Manager c/o Microsoft

  • Jun 2015 - Jan 2016

• Regional Development Manager c/o Microsoft

  • Oct 2014 - Jun 2015

• Regional Sales Manager c/o Microsoft

  • Jun 2012 - Oct 2014

  As a Regional Sales Manager (RSM), I am required to maximise the Nokia brand, by managing and driving the performance of a team of Territory Sales Ambassadors (TSA). I will recruit, develop, motivate and lead the team who perform well against ‘Best in Class’ standards and deliver against objectives. My responsibilities include:• To motivate and inspire the regional team by acting as a mentor to all the individuals within the team.• To monitor the development of individuals within the team through back checks, mystery shops, accompaniments, training support and appraisals (in conjunction with Retail Marketing Group)• Maintain a strong team presence within the team, ensuring that through effective recruitment strategy, regional coverage is maximised • Manage monthly Regional budgets to maximise ROI• Establish a dynamic team environment that encourages positive attitude, team interaction and creativity• Manage tactical staff during peak times within the business in line with Nokia requirements - In which i have managed 2 successful campaigns.• Regularly review ways of working and make recommendations to ensure continuous improvement and excellence in delivery • In consultation with the Client Service Manager, devise and manage the team incentive programme in line with Nokia/RMG objectives, ensuring clear communication of scheme and individual progress against it to team members.• Ensure focused/effective call-file management within the region to drive positive and measurable changes in Nokia sales and level of recommendation against specific targets.• Establish and maintain a retailer Regional Manager contact strategy across the region.• Develop and communicate a top-line business plan with regional managers with objectives and plans for developing Nokia sales in the region. • Proactively maintain a good level of product, service and market knowledge• Be an ambassador for Retail Marketing and Nokia at all times



Nokia

• Finland
• Telecommunications
• 700 & Above Employee

• Territory Account Manager

  • Apr 2010 - Jun 2012

  As a Nokia Territory Sales Ambassador, you are responsible for professionally representing and maximising the brand and products within the retail environment. I was required to develop effective relationships with store managers and staff and provide product/sales training and education along with ensuring Nokia products are live and compliant in all relevant stores.To fully understand and communicate the features and benefits of the Nokia products through the use of simple yet influential key messaging. Help promote and support Nokia’s retail objectives in everything i did. Responsible for supporting the Regional Sales Manager to motivate, drive and deliver KPI’s. There will be an element of accountability against required tasks agreed by line manager. As well as demonstrate strong leadership skills within the team and successfully manage at times where my line manager may not have be present, with no impact to delivery and success of results



H3G

• Assistant Manager/Senior Sales

  • May 2004 - Apr 2010



Powerhouse.je at Jersey Electricity

• Jersey
• Retail
• 1 - 100 Employee

• Senior Sales

  • 2000 - 2004