Experience

UofL Hospital

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• HIM Operations Manager

  • May 2020 - Present

  HIM Operations Manager Feb 2019 - May 2020 1 yr 4 mos • Manages day-to-day operations for Chart Completion, MPI Maintenance, and System administration teams assuring that daily operational goals are met while ensuring compliance with regulatory compliance • Achieves appropriate staffing, resource utilization, and cost containment objectives of the organization • Evaluates and prepares daily, weekly, and monthly reports indicating production levels and utilization of employee time and progress toward meeting established goals • Supervises, coaches, and evaluates subordinates in daily activities and long-range goals • Makes decisions regarding hiring, evaluating, and termination of team members • Works collaboratively with medical staff, departmental team members, and physicians in achieving timely chart completion rates that meet Joint Commission, regulatory and billing requirements • Develops and maintains policies and procedures applicable to the services my team provides • Evaluates and approves weekly payroll • Monitors expenditures for budget compliance • Develops and monitors process improvement plans • Leads team in efforts in reducing DNFB daily • Assist physicians with documentation/system issues Show less



Conifer Health Solutions

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Health Information Manager

  • Feb 2019 - May 2020

  • Manages day-to-day operations for Chart Completion, MPI Maintenance, and System administration teams assuring that daily operational goals are met while ensuring compliance with regulatory compliance• Achieves appropriate staffing, resource utilization, and cost containment objectives of the organization• Evaluates and prepares daily, weekly, and monthly reports indicating production levels and utilization of employee time and progress toward meeting established goals• Supervises, coaches, and evaluates subordinates in daily activities and long-range goals• Makes decisions regarding hiring, evaluating, and termination of team members• Works collaboratively with medical staff, departmental team members, and physicians in achieving timely chart completion rates that meet Joint Commission, regulatory and billing requirements• Develops and maintains policies and procedures applicable to the services my team provides • Evaluates and approves weekly payroll • Monitors expenditures for budget compliance • Develops and monitors process improvement plans • Leads team in efforts in reducing DNFB daily• Assist physicians with documentation/system issues Show less

• Lead

  • May 2013 - Feb 2019

  • Leads and coordinates policies and procedures relative to the retrieval of missing chart documentation needed for medical billing and coding; the primary revenue driver for the organization• Provides daily reporting to senior leadership regarding the financial positioning of multiple facilities, and impacts to revenue due to missing chart documentation• Provides daily, monthly, and quarterly reporting to senior leadership regarding operational objectives and productivity• Key player with the JHSMH HIM EMR adaptation (Cerner), ULH HIM Scan Center development, and ULH HIM EMR adaptation (Cerner)• Acts as another tier of support for HIM clerks, providing guidance on departmental procedures; leads by example and provides training and mentoring for team members• Coordinates the daily work flow and tracks productivity for HIM team members• Collaborates to review operations; identifies gaps in existing policies and procedures; sets and deploys standards and expectations for processes and procedures• Gathers, prepares, and creates electronic imaging for Emergency Room transmittals from JHSMH facilities • Takes an active role in ensuring fiscally prudent decisions are made in order to meet departmental budget goals• Works cooperatively with other departments and managers to coordinate resources for the retrieval of missing chart documentation; manages the flow of information between locations to assure timely follow up of documentation retrieval• Works collaboratively with medical staff, departmental team members, and systems in achieving timely chart completion rates that meet Joint Commission, regulatory and billing requirements. • Enters medical codes in the facility EMR (Cerner) to ensure prompt payment for services rendered Show less



Humana

• United States
• Insurance
• 700 & Above Employee

• HR Specialist

  • Jan 2011 - May 2013

  • Maintained employee files, including processing and archiving terminated employees’ files • Managed the organization’s Record Retention Program • Assisted with new hire orientation • Responded to subpoenas for employee records • Provided documentation for EEO charges and unemployment claims • Processed employment verifications for new hires • Maintained Work at Home and FMLA documentation • Managed policies and procedures related to processing requests for verification of employment Show less



Jewish Hospital & St. Mary's HealthCare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Office coordinator

  • Jul 2000 - Dec 2012

  Office Coordinator, Health Information Management November 2007 - February 2012 • Assisted with planning and coordinating Quality Assurance initiatives and quarterly performance reviews • Trained and provided ongoing coaching and mentoring to HIM clerks • Coordinated and assigned daily workloads to HIM clerks • Provided daily, monthly, and quarterly reporting to leadership regarding operational objectives and productivity • Assisted as needed in all areas of the department to maintain success in meeting operational objectives Scanner/Indexer, Health Information Management April 2006 – November 2007 • Prepared, scanned, and indexed medical records into the EMR (Sovera) for multiple JHSMH facilities • Performed quality analysis on processed medical records to ensure accuracy • Used various systems to create electronic imaging of medical records • Answered phones and retrieved medical records as requested by hospital nursing staff Clerk, Health Information Management July 2000 - April 2006 • Prepared medical records for scanning and indexing into the EMR (Sovera) for multiple JHSMH facilities • Performed quality analysis on prepared medical records to ensure accuracy • Answered phones and retrieved medical records as requested by hospital nursing staff Show less