Dionna Womack
Account Coordinator at Tenor- Claim this Profile
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English -
Topline Score
Bio
Marianne Watkins
I have been working with Dionna for nearly 4 months on the Vaco Tenor team at Google. Dionna is efficient, professional and fun! Whatever the challenge, she assumes positive intent and offers quick and uncomplicated solutions. She works independently and with 100% accuracy. Dionna has no trouble juggling between conflicting deadlines and hundreds of communication threads with stakeholders and partners. She provides world-class customer service. I am proud to have been on a team with Dionna, and I know she has great things ahead of her!
Marianne Watkins
I have been working with Dionna for nearly 4 months on the Vaco Tenor team at Google. Dionna is efficient, professional and fun! Whatever the challenge, she assumes positive intent and offers quick and uncomplicated solutions. She works independently and with 100% accuracy. Dionna has no trouble juggling between conflicting deadlines and hundreds of communication threads with stakeholders and partners. She provides world-class customer service. I am proud to have been on a team with Dionna, and I know she has great things ahead of her!
Marianne Watkins
I have been working with Dionna for nearly 4 months on the Vaco Tenor team at Google. Dionna is efficient, professional and fun! Whatever the challenge, she assumes positive intent and offers quick and uncomplicated solutions. She works independently and with 100% accuracy. Dionna has no trouble juggling between conflicting deadlines and hundreds of communication threads with stakeholders and partners. She provides world-class customer service. I am proud to have been on a team with Dionna, and I know she has great things ahead of her!
Marianne Watkins
I have been working with Dionna for nearly 4 months on the Vaco Tenor team at Google. Dionna is efficient, professional and fun! Whatever the challenge, she assumes positive intent and offers quick and uncomplicated solutions. She works independently and with 100% accuracy. Dionna has no trouble juggling between conflicting deadlines and hundreds of communication threads with stakeholders and partners. She provides world-class customer service. I am proud to have been on a team with Dionna, and I know she has great things ahead of her!
Credentials
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Disney College & International Program Internship
The Walt Disney CompanyAug, 2018- Oct, 2024 -
EFSET English Certificate - Score: 71/100, Proficient (CEFR C2)
EF Education First -
PUG
Texas State University
Experience
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Tenor
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Account Coordinator
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Jul 2021 - Present
Maintain the highest level of customer service, coordinate with account managers and staff, problem solve customer concerns and solidify customer relations for Tenor - the GIF Keyboard owned by Google. - Ensure effective written and oral communication with clients and proper management - Provide administrative support and generate new accounts by reaching out to and engaging with Partners- Manage creative team(s) to achieve their personal productivity goals and objectives- Create/coordinate production tasks internally through SmartSheets- Manage communication and content creation for 1,100+ multimedia accounts- Maintain privacy for partner assets, including unreleased content for studios and streaming services- Support the preparation of Partner and Creator onboarding materials for TV, eSports, Streaming and Influencer accounts- Create performance reports and analyses of GIF performance for Partners and Stakeholders- Collaborate with local and international team(s) with updates to backend, quality control and reporting
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Content Creator
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Jan 2019 - Jul 2021
Worked with the GIF keyboard company, Tenor, to create and maintain media presence by producing GIFs and animations to be shared on multiple social media platforms.- Utilized Photoshop, Premiere Pro and After Effects to capture shareable moments- Prioritized tasks based off of time sensitivity and direct need of the partner- Provided SEO terms for tagging and sharing- Reviewed and moderated sensitive content - Provided content strategy direction to forecast viral media and potential to trend- Provided assistance to creators, including training, assisting with content upload, communicating feedback, fielding creator questions, and processing performance reports
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Self-Employed
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United Kingdom
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Design Services
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700 & Above Employee
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Graphic Designer
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2013 - Present
Graphic Designer with ever growing experience in eye-catching, engaging and innovative digital designs. - Utilized Photoshop, Premiere Pro and After Effects to capture shareable moments - Prioritized tasks based off of time sensitivity and direct need of the partner - Provided SEO terms for tagging and sharing - Reviewed and moderated sensitive content - Provided content strategy direction to forecast viral media and potential to trend - Provided assistance to creators, including training, assisting with content upload, communicating feedback, fielding creator questions, and processing performance reports
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Walt Disney World
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United States
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Entertainment Providers
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700 & Above Employee
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Disney College Program Intern
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Feb 2018 - Aug 2018
Worked at the DisneyWorld Resort & Theme Park as an Intern and CastMember. - Participated in Disney College Program courses such as Corporate Analysis and Professional Development. - Provided daily, premium guest service to an average of 60,000 guests per day in a high volume area. - Provided exceptional customer service while demonstrating safety, courtesy, show, and efficiency. - Interacted with guests, assist with shopping needs, and educate them on available products and resources, including the My Disney Experience and Shop Disney Parks applications. - Integrated Disney policies and procedures into everyday life, while surpassing standards by always keeping guests in the story.
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Texas State University
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United States
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Higher Education
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700 & Above Employee
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Conference Assistant
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May 2017 - Aug 2017
Conference Assistants (CAs) provide service and assistance to summer guests, assist in the daily operations of the University Commons Residence Halls, and posses exceptional customer service skills. CAs must be knowledgeable of and able to implement university policies as well as serve as a resource regarding inquiries related to the campus and local community. CAs are the face of TXST to summer guests and must serve as a positive Bobcat role model. The CA position requires a genuine personal commitment, flexibility, and a good understanding of the imprecise work hour description.
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Resident Assistant
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Jan 2015 - May 2017
Liaison between residents and Texas State University Department of Housing and Residential Life. - Addressed academic and personal conflicts with residents. - Provided University resources to residents- Maintained housing contracts and other resident documents. - Completed administrative work at residence hall circulation desk. - Managed residence hall social media accounts (Facebook/Instagram).
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Education
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2013 - 2017
Texas State University
B.S, Public Relations & Mass Communications -
2011 - 2013
College of the Mainland
Associate's degree, General Studies
Community
