Experience

Digicel Business Group

• Saint Lucia
• Telecommunications
• 1 - 100 Employee

• Director of Digicel Business, Haiti

  • Mar 2019 - Present

  I moved into this role to lead sale of products and services for Haiti, ensuring profitable growth in market share and revenue through planning, execution and management of sales, technical operations and support teams. Key achievements include: ◼️Reengineered enterprise pipeline management, introducing and targeting additional products into existing base and improved team structure for greater focus and performance.◼️Achieved 10% increase in Business Solutions in constant currency revenue via team reengineering/redesigned portfolio and technology deployments.◼️Launched new fixed wireless (TDD-LTE) network in Port-au-Prince allowing the business to expand reach and compete in residential and small business segments.◼️Led launch of new product and technologies allowing business to set up in Cap-Haitian for the first time.◼️Acquired 10% in residential market share in year-1 forcing the competition to review their strategy. ◼️Managed complete product portfolio revamp and implemented aggressive pricing strategies, generating $2.2m incremental revenues in 1st year while protecting business from local currency value downturn.

• Director of Digicel Business, Bermuda

  • Mar 2018 - Feb 2019

  I was promoted to Director of Business Solutions, with full P&L responsibility for US $43M in annual enterprise revenues encompassing ICT solutions, LTE mobile, wholesale, and fixed line across three entities including the Bermuda Telephone Company (BTC). Key achievements include: ◼️Transformed operations, sales, technology, marketing and communication, and customer experience functions into a cohesive, thriving and successful organization.◼️Generated new revenue by leading initiative to launch bundled solutions portfolio to commercial and residential customers from the newly deployed fibre infrastructure. ◼️Created an optimal customer experience by integrating BTC with Digicel operations via collaboration with leadership from both organizations, through a heavily unionized environment.

• Director of Corporate Sales, Haiti

  • Jun 2017 - Mar 2018

  I was responsible for the sale of products and services for Haiti, turning around underperforming enterprise sales team to achieve significant sales and profitability growth in a challenging economic climate. Key achievements include: ◼️Introduced improved sales processes, better management controls, performance measurements and an ambitious sales strategy. ◼️Grew the product and solutions portfolio and improved direct and indirect sales channels by redeveloping commercial propositions.



Cable & Wireless Communications

• United States
• Telecommunications
• 700 & Above Employee

• Regional Business Director, North Caribbean

  • Oct 2015 - May 2017

  I was responsible for sale of products and services for 5 Caribbean markets, ensuring profitable growth in sales and revenue through planning, execution and management of sales, technical operations and support teams. Total annual revenues of US$48m. Key achievements include: ◼️Led launch of C&W Business brand across the region. Executed and hosted roadshows and customer engagement events, executed complex sales, improved global sales performance and became the top performing territory within the Group. ◼️Achieved double-digit growth on revenue and over 30% improvement on sales performance while achieving strong EBITDA, NPS and EES results.

• General Manager, Anguilla, W.I.

  • Jun 2014 - Nov 2015

  I was hired as General Manager to define and develop country market strategy with full P&L responsibility for US $12m in annual revenues. Key achievements include: ◼️Drove 12% gain in revenue and grew market share and profit performance.◼️Successfully managed the launch of new products and technologies such as LTE, FTTX and IPTV, while achieving set financials and sales targets.◼️Built company’s brand, overseeing the merge of two large existing telecom operators. ◼️Managed technology overhaul and investment plan and rebranded business from LIME to FLOW.



Rogers Communications

• Canada
• Telecommunications
• 700 & Above Employee

• Commercial Account Executive

  • Jan 2013 - May 2014

• Project Manager - Public Sector

  • Jan 2012 - Jan 2013

• Inside Sales Representative, Eastern Canada Territory

  • Jan 2011 - Jan 2012

• Technical Writer

  • Jan 2010 - Jan 2011

• Enterprise Support Consultant

  • Jan 2008 - Jan 2010

• Customer Service and Retention Specialist

  • Jan 2005 - Jan 2008