Experience

Advantage Ford

• Canada
• Retail Motor Vehicles
• 1 - 100 Employee

• Customer Service Representative

  • May 2015 - Present

  Customer service representative / Service advisor Customer service representative / Service advisor



Sunridge Nissan

• Calgary, Canada Area

• Customer Service Representative

  • Feb 2013 - Apr 2015

  • Welcoming customers • Inspecting every vehicle upon repair order write up • Confirming Clients concerns, effectively communicating that information into a proficient repair order • Confirming warranty start dates and checking for recalls • Estimating, increased sales and processing repair orders • Processed/ collected payment and closed finished repair orders • Assisted with shop dispatch/ work distribution on several occasions • Seasonal preparation for tire storage thru Tire Hotel • Exclusively handled the fleet account for Enterprise /National and Hertz Rental Car • Managed \processed claims for Fleet card accounts as well as 3-4 different Aftermarket warranty companies on a daily basis. • Temporary Assistant service manager (6 months) and a dealership key holder Show less



Lone Star Mercedes-Benz

• Canada
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Advisor

  • 1995 - 2012

  On a day to day basis at Lone Star Inc. I greeted clients aquired information about their vehicle needs to start a repair order due to their concerns and needs. I became the liason between the client and the service technician working on their vehicle. This included face to face corrospondance, telephone conversations, estimate building and selling of work required. Building a trusted and business relationship with customers, other related businesses and internal staff throughout the dealership. During my time with Lone star Inc. I also held the internal administrative role for new vehilce process. Developing work orders for PDI and accessory installation, assembling new vehicle packages and intializing the internal vehicle stock in. I also learned a portion of the warranty administration , processing claims, warranty determination ,MB pre-authorization requirements and work order reconciliation. Show less



Maclin Ford

• Service Advisor

  • 1990 - 1995

  Aquired service appointments, greeted clients , wrote repair orders, estimating/selling of work required to vehicles. Customer corrospondance, invoicing, payment collection and filing. Aquired service appointments, greeted clients , wrote repair orders, estimating/selling of work required to vehicles. Customer corrospondance, invoicing, payment collection and filing.



BMP Engery Systems - Calgary

• Calgary

• Chart integration assistant

  • 1987 - 1989

  Learned the procedure for reading gas measurement charts and organized these charts for process and then filed. This was a summer position for '87,'88,'89. Learned the procedure for reading gas measurement charts and organized these charts for process and then filed. This was a summer position for '87,'88,'89.