Experience

Integrated Health Systems (IHS)

• IT Services and IT Consulting
• 1 - 100 Employee

• Project Engineer (Managed Service Provider)

  • Jul 2021 - Present

  IT Support Engineer | Integrated Health Systems | 12/2021 - Current • Create and update documentation on knowledgebase • Participate in on-call rotation. • Provide phone and email support to clients for a wide variety of technology issues • Assist with other projects or duties as assigned. • Fully support, configure, maintain and upgrade customer’s networks and in house servers. • Install and integrate new server hardware and applications. • Keep an eye out for needed updates. • Support and administer third-party applications. • Ensure network security and connectivity. • Assist Sales with quoting needs for potential and current customers. • Monitor network performance (availability, utilization, throughput, and latency) and test for weaknesses. • Set up user accounts, permissions and passwords. • Resolve problems reported by end user. • Assist project team with onsite installation issues and programming. • Define network policies and procedures. • Other duties as assigned. • Specify system requirements and design solutions. • Potentially travel to client locations to perform site survey, installation and/or troubleshooting. • Research and make recommendations on server system administration. Show less



Kinexus Group

• United States
• Strategic Management Services
• 1 - 100 Employee

• Help Desk Technician

  • Jun 2018 - Jul 2021

  • This is a help desk-side support position in person and also utilized by phone and remote repair. • I am deployed to repair/restore all issues within a company utilizing more than 100 workstations & laptops. • This is a Windows 10 and IOS environment with a huge Office 365 utilization. • Utilize Active Directory, troubleshooting skills to restore connectivity to the internet, network devices (printers) and servers, correction of Office 365 issues -Resolve various information technology tickets using Salesforce and remote management tools. • Installation of: Windows and Apple computers, wall-mounted televisions, and wireless access points -Connection and configuration of switches -Category 5e cable ran from switch/router to user stations, cable termination, and network cable connection. Show less



Lake Michigan College

• United States
• Higher Education
• 200 - 300 Employee

• Network Administrator

  • Jan 2018 - Oct 2018

  • Connection and configuration of switches. • Category 5e cable ran from switch/router to user stations, cable termination and network cable connection. • Connection and configuration of switches. • Category 5e cable ran from switch/router to user stations, cable termination and network cable connection.



uBreakiFix

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Technical Support Manager

  • Jan 2017 - Dec 2017

  • Managed daily operations, lead small staff, created schedules, promoted increased productivity, decreased expenses all while maintaining a high level of customer service -Completed electronic device repairs of smart phones, tablets, laptops & desktops, gaming systems etc; • Managed daily operations, lead small staff, created schedules, promoted increased productivity, decreased expenses all while maintaining a high level of customer service -Completed electronic device repairs of smart phones, tablets, laptops & desktops, gaming systems etc;



PNC BANK, N.A

• United States
• Banking
• 200 - 300 Employee

• Treasury Management Specialist

  • Jan 2010 - Dec 2016

  • Provided corporate technical support, product functionality training, resolution of complex issues reported by clients involving payroll and/or use of PNC's website per technical direction regarding the payment of third party company employees/internal service partners, addressed concerns using effective listening and problem-solving skills • Provided corporate technical support, product functionality training, resolution of complex issues reported by clients involving payroll and/or use of PNC's website per technical direction regarding the payment of third party company employees/internal service partners, addressed concerns using effective listening and problem-solving skills