Experience

AbroadWorks Inc.

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Customer Service Representative

  • May 2023 - Present

  Provides excellent customer experience to our clients . Handles the graveyard shift for monitoring the CCTVs and Noise Warnings for every properties. Assists with client’s concerns and request regarding their booking. Creates floor plans for each houses. Oversees the operation for the graveyard shift. Provides excellent customer experience to our clients . Handles the graveyard shift for monitoring the CCTVs and Noise Warnings for every properties. Assists with client’s concerns and request regarding their booking. Creates floor plans for each houses. Oversees the operation for the graveyard shift.



dnata Travel Group

• United Arab Emirates
• Travel Arrangements
• 500 - 600 Employee

• SME (Subject Matter Expert)

  • Jul 2022 - May 2023

  In charge of Social Media support account for customer inquiries.Has an experience with CSR (Customer Support Request), Supplier Support, Customer Support (Derwent & Mailbox), In Resort. Has experience with allocation of workload to agents.Has experience with conducting trainings for onboarding staff.Assists agents with their day-to-day concerns.Handles Escalations/Supervisor Calls. Handles the weekly report of the whole team Oversees the reports of the social media and CSR team. Handles reporting of presentation of social media data to United Kingdom counterparts. Show less

• Travel Consultant

  • Jul 2018 - Jul 2022

  As a Travel Consultant I assist clients with their Flight, Accommodation, Transfers, and Extras. The main role is to assist customers if they wish to amend, cancel, and verify their bookings. In addition to being a Travel Consultant, I also have experience with handling our Mailboxes for our suppliers and I am also trained for In-resort inquiries. I also do allocations of workload to my fellow agents and I am in charge of the Social Media account of our department. I am also trained for handling our department's Social Media accounts (facebook, Instagram, twitter, and TrustPilot). What we do in Social Media is we make sure every customer query gets answered or asissted within 30 minutes. Those queries on social Media are mostly amendments, cancellations, sales queries, and general queries. I have also mastered doing Outbound calls and Inbound calls. Show less



Gaylord Opryland Resort & Convention Center

• United States
• Hospitality
• 100 - 200 Employee

• Front Desk Attendant

  • Nov 2016 - Nov 2017

  The duties and responsibilities as a Front Desk Agent in one of the largest hotels in the world was to always make sure we provide our guests the best Hotel Experience they ever had. We usually have a volume of 2000 check-ins and 2000 check outs per day. As a Front Desk Agent, I usually check people in, give them a map to locate their rooms easily, and make sure each guests feels the well-known Southern Hospitality that the state offers. I also worked on the Mobile Check-In Area (this is for express check-ins) and Concierge and was awarded Star of the Month. I have also experienced working as a Supervisor for our training while on the Front Desk/Reception. Show less