Experience

ALTUS Receivables Management | an ARMStrong RM Company
• United States
• Financial Services
• 100 - 200 Employee
• Operations Manager

  • Aug 2023 - Present

Pursuit Collection
• United States
• Hospitality
• 400 - 500 Employee
• Accounts Receivable Supervisor

  • Oct 2022 - May 2023


Funding Circle US

• Financial Services
• 100 - 200 Employee

• Team Lead Supervisor

  • Apr 2020 - Oct 2022

  Team Lead - Loan CollectionsSupervisor of 2 teamsQuality Control LeadTraining, Coaching, and DevelopmentTraining Manual Author

• Collection Specialist

  • Apr 2019 - Apr 2020



Sprint

• Non-profit Organizations

• Collections Analyst II

  • Jan 2008 - Apr 2019

  Responsible for management and collections on a monthly base of $3-7 million dollars.Project Management and coordination of several key personnel in managing and resolving customer issues, resulting in customer satisfaction and generation of incoming revenue. Monthly account reconciliation of a regional, corporate and government base, to obtain and surpass given monthly goals for accounts receivable and customer satisfaction. Monthly reporting on accounts carrying aged balances.

• Collections Specialist I

  • Jan 2001 - Dec 2008

  • Assisted the Supervisor Support team with questions and customer escalations.• Promoted to assist the Trouble and Repair team is handling long distance trouble and repair issues. • Author of several job aids to help coach teams understand job related information. • Assistance to legal department in resolution of disputed claims.• Member of the Beta testing team for development of new software for use of several calls centers nationwide.

• Supervisor Support Associate

  • Jan 2000 - Jan 2001

  Supervised a team of 13-17 members to help achieve a top rated team in the country.Use of advanced PC and communication skills to resolve escalated issues from representatives in a large call center.Processing and recording several reports for presentation to upper management.Creation of several job aids and tools needed to increase team productivity and understanding, help teams understand job related information.Assistance to legal department in resolution of disputed claims.

• Supervisor Local Re-Sale

  • Jan 1999 - Nov 1999

  • Supervisor Local & Re-sale department as well as 2-way paging accounts. • Supervising of small technical group of specialists for billing disputes and repair.• Tested and collected data in order to repair telecommunication related problems.• Resolution and assistance on billing and trouble related issues for National accounts. • Toll free number Specialist position; responsible for providing and troubleshooting of toll free and international toll-free services. • Coached and provided feedback to help new reps learn position and increase call quality and PC performance Show less

• Trouble and Repair Specialist II

  • May 1998 - Jan 1999

  Testing and collecting of data in order to repair telecommunication related problems. Managed repair tickets until resolution was completed and communicated to customer.Resolution and assistance on billing and trouble related issues for Major or National accounts.Obtained Toll Free number Specialist position; responsible for providing and trouble shooting of toll free and international toll free servicesTeam Lead for Local Re-sale and 2 way paging accounts. Supervisor of small technical group of specialists for billing disputes and repairProject Manager for installation of new services, change orders, and deactivation of lines and features. Member of the Beta testing team for development of new software for use of several call centers nationwide Show less