Experience

Blokotech

• United Arab Emirates
• IT System Custom Software Development
• 1 - 100 Employee

• Product Executive

  • Aug 2022 - Present

  - Performed the role of Product Executive where the intended product was the Bloko platform - Assisted the CEO with communication and coordination of the Tech Team - Developed and assisted in developing a product roadmap - Provided support to Whitelabel clients - Attended and assisted expos and trade exhibitions - Performed the role of Product Executive where the intended product was the Bloko platform - Assisted the CEO with communication and coordination of the Tech Team - Developed and assisted in developing a product roadmap - Provided support to Whitelabel clients - Attended and assisted expos and trade exhibitions



Salsa Technology

• IT Services and IT Consulting
• 1 - 100 Employee

• Sportsbook Product Owner

  • Aug 2021 - Jul 2022

  - Led the product development process from the beginning to delivery - Established and controlled key product metrics - Worked closely with project teams to define and deliver new features - Acted as an escalation point for crucial product issues - Led the product development process from the beginning to delivery - Established and controlled key product metrics - Worked closely with project teams to define and deliver new features - Acted as an escalation point for crucial product issues



Verse Technologies Inc

• United States

• Translator

  • Feb 2017 - Feb 2022

  - Reading through original material and rewriting it in the target language, ensuring that the meaning of the source text is the same - Using appropriate software for presentation and delivery - Research legal, technical, and scientific phraseology to find the correct translation - Proofreading and editing final translated versions - Providing clients with a grammatically correct, well-expressed final version of the translated text, usually as a word-processed document - Reading through original material and rewriting it in the target language, ensuring that the meaning of the source text is the same - Using appropriate software for presentation and delivery - Research legal, technical, and scientific phraseology to find the correct translation - Proofreading and editing final translated versions - Providing clients with a grammatically correct, well-expressed final version of the translated text, usually as a word-processed document



Gamingtec

• United Kingdom
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Project Manager - Lebull.pt

  • Feb 2020 - May 2021

  - Managing the operation setup and homologation process on the Portuguese-regulated market.- Identify ways and monitor for project risks to be minimized- Create and maintain comprehensive project documentation- Attend regular meetings with department heads and senior management to determine project priorities and communicate issues & risks with the current project- Planning and management of internal resources and setting of priorities

• CRM and Content Manager

  • Sep 2020 - Feb 2021

  - Planning and delivering CRM strategies to increase loyalty and retention across the different markets and brands- Identifying new target audiences to optimize ROI- In constant touch with Marketing Communication/ designers, Business intelligence, and Product Technologies teams to make sure we are all aligned and that our customer’s needs are covered along with all the business areas- Report on and own the KPIs for the market- Create, manage, and optimize sports betting promotions and bonuses- Manage and localize all relevant content present on various brands Show less



bet7.com

• Senior Account Manager

  • Feb 2019 - Feb 2020

  - Have a one to one knowledge of customer building profiles, including playing behaviors, interests, likes, and dislikes - Proactively track, report, contact & generate a strong relationship with VIP clients - Build one-on-one relationships and offer differential service to higher-tiered customers - Website translation and functionality testing - Creating offers and campaigns for the company’s sports customers - Monitor and evaluate campaign performance and provide relevant feedback to upper management - Responsible for competitive bonuses and incentive set-ups and monitoring their success - Point of contact for sports-related questions - Keep up to date with industry news, Sportsbook product innovation, and overall emerging and mobile technologies - Creating and delivering reports on a weekly and monthly basis Show less



GVC Group

• India
• Real Estate
• 1 - 100 Employee

• Key Account Manager

  • Mar 2017 - Nov 2018

  - Help identify and test essential product and promotional messages to deliver improvements and efficiencies in marketing activity - Have a one to one knowledge of customer building profiles, including playing behaviors, interests, likes, and dislikes - Proactively track, report, contact & generate a strong relationship with VIP clients - Build and maintain profiles and preferences on customers, allowing targeted marketing to specific segments using all available tools - Re-Activating clients via outbound call activity - Build one-on-one relationships with tiered customers – offer differential service to higher-tiered customers - Liaise with the events team to arrange VIP customer outings Show less



bet365

• United Kingdom
• Gambling Facilities and Casinos
• 700 & Above Employee

• European Customer Account Advisor

  • Apr 2013 - Jun 2014

  - Responding promptly to customer inquiries professionally and efficiently. - Keeping up to date with all the company's products, services, and procedures - Keeping track of all team deadlines and targets - Using the in-house system to record the necessary information and instigate actions as required. - Handling objections professionally - Responding promptly to customer inquiries professionally and efficiently. - Keeping up to date with all the company's products, services, and procedures - Keeping track of all team deadlines and targets - Using the in-house system to record the necessary information and instigate actions as required. - Handling objections professionally



Sony Computer Entertainment Europe

• United Kingdom
• 1 - 100 Employee

• Portuguese Localisation Tester

  • Dec 2010 - Apr 2013

  - Ensuring in-game language quality meets internal quality standards - To verify and check all related printed materials related to software in test in my native language - To test games internal and external development teams developed to agreed schedules - Provide reports on localization bugs/errors [spelling, grammar, and syntax/context] and third-party guidelines where appropriate - Provide translations, depending on the project - To test PlayStation® titles adhering to the proper internal guidelines - To complete packages of work within the time frames as defined by the Test Lead - To report issues in a clear, concise manner as defined by the Sony Procedures Responsible for Quality Control of Iberian Portuguese and team coordination in video games, such as: Uncharted Golden Abyss; Little Deviants; Uncharted 3: Drake’s Deception; Gran Turismo 5; Resistance 3; Heavy Rain; SingStar; Echoshift; SOCOM; idZone; Ape Escape2; The Last of Us. Show less