Experience

Mizzouri

• United States
• Market Research
• 1 - 100 Employee

• Project Manager

  • Mar 2023 - 10 months

  Germany



DHL Express

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Global Sales Training & Development Coordinator

  • Jul 2022 - Feb 2023

  Bona, Renânia do Norte-Vestfália, Alemanha - Managed the design & implementation, and review of CIS (DHL Express Training Program) Sales training curriculum for over 220 countries using project management skills. - Supported the rollout of the new B2B Sales Training Programs for DHL Express worldwide as measured by the continuous improvement of sales force effectiveness across sales channels through the different work streams & communications. - Provided support to the countries and materials created for global communications by… Show more - Managed the design & implementation, and review of CIS (DHL Express Training Program) Sales training curriculum for over 220 countries using project management skills. - Supported the rollout of the new B2B Sales Training Programs for DHL Express worldwide as measured by the continuous improvement of sales force effectiveness across sales channels through the different work streams & communications. - Provided support to the countries and materials created for global communications by assuring the coordination & progress tracking of translation projects and vendors for the training platforms. - Tracking implementation progress and coordinating translation projects and vendors for the training platforms - Coordinated the regional and global trainings and train-the-facilitator sessions for all globe as measured by the total training completion & facilitators turnover rate, throughout effective program management techniques. Show less



AIESEC in Portugal

• Portugal
• Non-profit Organizations
• 100 - 200 Employee

• Business Development Country Lead

  • Jun 2021 - Jun 2022

  - Developed & implemented a go-to-market sales strategy, focusing on high-growth accounts & customers and strategic fit, yielding a result of 390% revenue year-on-year growth. - Grew the list of new businesses signings by 15 customers, and insured a retention rate of 100% through focusing on customer service excellence, and key relationship management. Top new customers include: PwC Portugal; PTC Group; Pipedrive; BNP Paribas; INEOS. - Supported and implemented an employee… Show more - Developed & implemented a go-to-market sales strategy, focusing on high-growth accounts & customers and strategic fit, yielding a result of 390% revenue year-on-year growth. - Grew the list of new businesses signings by 15 customers, and insured a retention rate of 100% through focusing on customer service excellence, and key relationship management. Top new customers include: PwC Portugal; PTC Group; Pipedrive; BNP Paribas; INEOS. - Supported and implemented an employee branding/excellence agenda with our HR business partners, by ensuring development plans for the sales teams, career focused trainings, and empowering leadership, resulting in a drop of turnover, and an uptake of 130% year-on-year talent acquisition rate. - Awarded with Global Recognition Performance Business Development Award.

• Marketing & Customer Excellence Manager

  • Feb 2021 - Jul 2021

  - Designed and led the implementation of standardized quality operations within the organization, to ensure diligent customer experience excellence. - Designed and implemented a shophisticated quality tracking system, taking into consideration multiple quality KPIs, with targeting systems in place enabling our relationship management strategy.

• Product Manager

  • Feb 2020 - Feb 2021

  - Managed and developed the new B2C sales strategy by implementing new training system for sales teams, and a new approach system to the customer, yielding a result of 163% year-to-year revenue growth, and a positioning of 7º place among Europe's product ranking. - Improved the customer experience throughout all the customer flow phases through joint efforts with Marketing team to develop communication and follow-up system. - Developed teams experience through career development plans and… Show more - Managed and developed the new B2C sales strategy by implementing new training system for sales teams, and a new approach system to the customer, yielding a result of 163% year-to-year revenue growth, and a positioning of 7º place among Europe's product ranking. - Improved the customer experience throughout all the customer flow phases through joint efforts with Marketing team to develop communication and follow-up system. - Developed teams experience through career development plans and learning & development models, with the return of 88% retention of people.

• Business Development Sales Manager

  • Aug 2020 - Jan 2021

  - Designed and implemented a new opportunity assessment model to enable our business development efforts to close better deals and focus on the right opportunities. The model prioritised the lead qualification process, a diligent win plan preparation, and joint marketing efforts. - Supported the Business Development Country Lead to close new customers and focus on key customer relationship building and management.

• Communication Manager - National Conference

  • Oct 2020 - Dec 2020

  - Managed all the communication with attendees. - Supported all the attendees experiences throughout the event.



Restaurant Manuel Padeiro

• Waiter

  • Jul 2016 - Jun 2021



AIESEC in Portugal

• Portugal
• Non-profit Organizations
• 100 - 200 Employee

• Product Support Specialist

  • Feb 2020 - Jul 2020

  - Co-created the Network Education Cycle with the National Product Lead. - Managed all the communication and touchpoints with all product managers from the entity for downscaling knowledge, consultancy & understanding of local context; - Delivered competency-building education to members and Product managers. - Delivered webinars/sessions during conferences. - Supported the Country Product Lead in Standard Operational Procedures Implementation on the local level, and with tracking… Show more - Co-created the Network Education Cycle with the National Product Lead. - Managed all the communication and touchpoints with all product managers from the entity for downscaling knowledge, consultancy & understanding of local context; - Delivered competency-building education to members and Product managers. - Delivered webinars/sessions during conferences. - Supported the Country Product Lead in Standard Operational Procedures Implementation on the local level, and with tracking and analysis of plan achievement of teams.

• Product Development Team Lead

  • Aug 2019 - Jan 2020

  - Implemented the sales strategy with my team by crating a strong onboarding process and a clear training follow-up system, returning in a 80% year-to-year growth, and team distinction performance award. - Co-created b2c strategy with main product manager and marketing team.

• Audit & Accounting Junior Manager

  • Aug 2019 - Jan 2020

  - Improved the financial internal audit system by creating a clear tracking and routine system with the other offices. - Worked on the legal audit systems ensuring this way accuracy and physical/virtual storage of contracts for both legal membership and legality purposes. - Developed the entity risk management plan by putting into place a risk log & assessment, and co-build the mitigation plan for sustainability management purposes.

• Junior Product Manager

  • Feb 2019 - Jul 2019

  As a junior Product Manager my main tasks were: -Reporting to my direct leader regarding ongoing jobs; -Keeping all the tracking tools updated in 24 hours; -Approaching all the youth contacts in 24 hours; -Sale of opportunities regarding our partners, and according to local and national marketing strategies; -Regarding Customer experience, giving all the support to each volunteer process and respective experience; -Supporting the volunteers while they were on they… Show more As a junior Product Manager my main tasks were: -Reporting to my direct leader regarding ongoing jobs; -Keeping all the tracking tools updated in 24 hours; -Approaching all the youth contacts in 24 hours; -Sale of opportunities regarding our partners, and according to local and national marketing strategies; -Regarding Customer experience, giving all the support to each volunteer process and respective experience; -Supporting the volunteers while they were on they international experience.



CECRI - Centro de Estudos do Curso de Relações Internacionais

• Portugal
• Higher Education
• 1 - 100 Employee

• Logistics Department Director

  • May 2019 - May 2020

  CECRI is an organization with legal personality, independent but headquartered, at the School of Economics and Management of the University of Minho. Its members are students of both the Bachelor's degree in International Relations and the Master's degree in International Relations As Director of the Logistics Department, my responsibilities are: -Ensuring the preparation of all logistics details for all our events, such as coffee breaks, spaces reservations, gift bags, welcoming our… Show more CECRI is an organization with legal personality, independent but headquartered, at the School of Economics and Management of the University of Minho. Its members are students of both the Bachelor's degree in International Relations and the Master's degree in International Relations As Director of the Logistics Department, my responsibilities are: -Ensuring the preparation of all logistics details for all our events, such as coffee breaks, spaces reservations, gift bags, welcoming our guests, etc; -Organizing all the partnerships with our center; -Planning and organizing with our team the CECRI OPEN DAY, an open day for all students of International Relations, mostly for the new students.

• Fiscal Council President

  • May 2019 - May 2020

• Member of Logistics Department - CECRI

  • May 2018 - May 2019

  As member of Logistics Department my main responsibilities were: -Collaborating for the creation of partnerships with our center; -Preparing and ensuring logistics details as spaces reservations, coffee breaks, gift bags, etc; -Preparing the CECRI Open Day for the new students of the Bachelor in International Relations.