Experience

OMEGA SA

• Switzerland
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• IT System Administrator

  • Feb 2010 - Present

• Helpdesk Support

  • Feb 2005 - Feb 2010

  - IT 1st & 2nd level of support for Omega and some other SwatchGroup companies- IT 1st & 2nd level of support for Omega Boutiques- Event IT Support (Olympic Games 2006 and 2010, Golf event, bobsleigh event)- Administration of accounts, groups, distribution lists in Active Directory- Mailboxes and shared mailboxes creation, mailboxes recovery- Configuration, installation and troubleshooting of workstations, laptops, accessories and softwares- Backup verification and media backup replacement- Print Server administration- User accounts administration for Blackberry devices- Responsible for racking new servers and patching



Etat de Neuchâtel

• Government Administration
• 700 & Above Employee

• IT Helpdesk Trainee

  • Sep 2004 - Feb 2005

  - IT 1st level of support by phone or by email- Win95 to WinXP migration - IT end-user hardware upgrades- Virtual PC images creation for E-Voting project



Autodesk

• United States
• Software Development
• 700 & Above Employee

• IT Helpdesk Trainee

  • Sep 2003 - Mar 2004

  - IT 1st level of support by phone or by email- Norton Ghost and VMware images creation and deploy- Windows Updates, service pack and anti-virus update- Product tester Autocad 2004