Diogo Ferreira
Project and Administration Manager at Redda+- Claim this Profile
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Spanish Professional working proficiency
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English Full professional proficiency
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Bio
Nicolás Posada Álvarez
I worked with Diogo during O-I's brazilian implementation under the Global SAP template. He was assigned to us as the pricing debundling power-user/master data analyst, role that he performed execptionally under very tight schedules with a very complicated price structure for the company's nation wide operation. Diogo always delivered data with correct rules, and was always willing to be with the team performing any corrections needed at any hours of the day/night. Personally, Diogo was one of the warmest more welcoming persons I ever got to meet in Brazil. I regard him now as a friend and recommend his work to any employer in the sales adminsitration and planning departments.
Nicolás Posada Álvarez
I worked with Diogo during O-I's brazilian implementation under the Global SAP template. He was assigned to us as the pricing debundling power-user/master data analyst, role that he performed execptionally under very tight schedules with a very complicated price structure for the company's nation wide operation. Diogo always delivered data with correct rules, and was always willing to be with the team performing any corrections needed at any hours of the day/night. Personally, Diogo was one of the warmest more welcoming persons I ever got to meet in Brazil. I regard him now as a friend and recommend his work to any employer in the sales adminsitration and planning departments.
Nicolás Posada Álvarez
I worked with Diogo during O-I's brazilian implementation under the Global SAP template. He was assigned to us as the pricing debundling power-user/master data analyst, role that he performed execptionally under very tight schedules with a very complicated price structure for the company's nation wide operation. Diogo always delivered data with correct rules, and was always willing to be with the team performing any corrections needed at any hours of the day/night. Personally, Diogo was one of the warmest more welcoming persons I ever got to meet in Brazil. I regard him now as a friend and recommend his work to any employer in the sales adminsitration and planning departments.
Nicolás Posada Álvarez
I worked with Diogo during O-I's brazilian implementation under the Global SAP template. He was assigned to us as the pricing debundling power-user/master data analyst, role that he performed execptionally under very tight schedules with a very complicated price structure for the company's nation wide operation. Diogo always delivered data with correct rules, and was always willing to be with the team performing any corrections needed at any hours of the day/night. Personally, Diogo was one of the warmest more welcoming persons I ever got to meet in Brazil. I regard him now as a friend and recommend his work to any employer in the sales adminsitration and planning departments.
Credentials
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"A Comunicação da Emergência Climática. Desafio à ciência, aos direitos humanos e à democracia".
Universidade Estadual de CampinasJun, 2022- Sep, 2024 -
III Great Achievement Award
Federation of Canadian-Brazilian BusinessesDec, 2021- Sep, 2024 -
Agile
In Company -
Excel
In Company Education -
Lean 6 Sigma
In Company Education
Experience
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Redda+
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Environmental Services
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1 - 100 Employee
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Project and Administration Manager
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Aug 2021 - Present
Experience in management in all stages of project planning, including kick-off, planning (with schedule), negotiation with areas and customers, prioritization of activities, definition of deadlines and those responsible. Registration of planning and control activities in the project management tool PlanView and keep it updated throughout the project execution. Leadership of teams that work on projects, managing their various interests, customers and support areas, and ensuring the delivery of projects with the participation of all involved and contributing to the synergy of efforts. Planning the activities necessary to implement the project safely, with the responsibility matrix, together with the technical and operational teams, suppliers and customers, and agree on a return strategy (fall back) if necessary. Point out and document deviations in scope, cost and deadline in advance, generating a recovery plan with the project teams and escalating situations that bring concrete risks to the project with those involved. Show less
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Federation of Canadian-Brazilian Businesses
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Professional Training and Coaching
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1 - 100 Employee
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Head Of Customer Experience
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Jan 2022 - Present
Responsible for Customer Experience Strategy (Customer Service, VoC, NPS) and supporting its implementation.Designing an efficient distributed Customer Service operating model (channels, outsourced/outsourced, scaling, KPIs SLAs) and the related high-level processesEnsure proper adoption and implementation of Customer Service, VoC, NPS/CSAT guidelines and booklets across all markets and ensure they are standardized, industrialized and can be performed in a consistent and repeatable mannerDefinition of KPIs and targets, ensuring relevant data, metrics and insights are provided to relevant reports and the executive group to monitor local performance and achievementsContinuous improvement and capturing and analyzing the appropriate data, insights and best practices and then acting on the strategies.Collaborate with operations and other teams to organize customer feedback follow-up at scale (close the loop)Making sure the company is working as effectively as possible to keep up with competitors. Show less
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Customer Service Coordinator
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Aug 2021 - Feb 2022
Account management and assistance with opportunities and leads for the Business Development team.Customer integration to ensure a world-class customer experience.Proactive engagement with customer groups to understand and analyze business needs.Partner with internal stakeholders to drive and implement the customer experience strategy throughout the entire customer lifecycle.Work closely with the Business Development team to deliver smart solutions and positive outcomes for customers.Adopt industry best practices and provide recommendations for improving operations efficiency.Prioritize customer retention and continually assess customer needs and resource gaps.Acting as a link between Customer Service (Customer Service, Account Managers) and Business Development for a continuous flow of information, including billing, pricing, account management, prioritization, etc.Helping create and implement growth pipeline strategy with the Business Development teamDemonstrate brand and business culture to customer groups to promote services and offerings.Monthly reporting and tracking for management and operationsFrequent customer engagement and follow-up through various methods and touch points to ensure customer queries and needs are resolved in a timely mannerImplementation of metrics (KPI's) NPS, CSAT and others. Show less
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Roche
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Switzerland
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Biotechnology Research
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700 & Above Employee
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Customer Service & Contact Center Coordinator
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Jan 2019 - Dec 2020
Main responsibilities: ➢ End2End flow (OTC & D) in the Supply Chain (Customers' focal point); ➢ Collaborative Management with the main KAMs to improve OTIF and S&OP flow; ➢ Level of service to our customers, through collaboration and improvements in Supply Service (OTIF) practices. ➢ Automation project with customers in EDI and VMI implementations. ➢ Support in Audits in Commercial and Financial processes. ➢ Lead weekly / monthly meetings to present KPIs (OTIF, NPS, Sales and Return, Discounts and Goal Achievement). • Standardization in the deliveries of the area and dissemination of the culture in the continuous improvement team in the processes, from the validation of the forecast of the incoming orders of the customer, as well as suggesting corrections according to availability, defining potential in the routines of the main customers, and action plan Measurable KPI's for increased accuracy; • Ensure the registration of seasonal strategies and accurate typing of manual orders; • Leadership in the analysis and implementation of a personalization model in demand management with the main customers (KAMs), working in partnership with the sales executive with the focus of obtaining advance information to reflect demand adjustment, thus avoiding potential disruptions, write off or loss of contracts, based on the scope of clients' routines projecting opportunities and potential for growth in demand; Projects & Results: Coordination of the distribution of the COVID-19 tests, where using the forecast and delivery priorities, we were able to meet the expectation / demand according to alignment in meetings; Implementation of the EDI system (automation) of order submission and processing, with gains in operating cost reduction. Coordination of the NPS and CSAT project, where it was possible in a structured way to correctly understand and apply the action plans, raising the level of service at an appropriate cost. Show less
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Infosys Consulting
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India
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Business Consulting and Services
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700 & Above Employee
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Senior Consultant Pricing (Vendavo)
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Aug 2017 - Dec 2018
Pricing Operations: Define and implement pricing policies that increase profitability, support sales and marketing strategies, and coordinate Global Pricing efforts. Development and maintenance (create, update and publish) of price per product and customer. Monitor profitability using gross margin analysis Respond to requests for prices and queries within established turnarounds in support of quotes and proposals Support new product launches and / or price updates for existing products. Interface with business development and sales to understand the competitive environment by region and markets. Provide guidance and support to all departments in ordering orders for all price items. Provide adequate communication, accurate information and a high quality of service to all internal customers and related areas; Project Implementation Pricing: Implementation of price development tools (Vendavo). Advanced experience and implementation of Vendavo software and present best practices in pricing with our customers, requirements and value. Lead business / functional requirements, evaluation and documentation of customer / business requirements. Analyze and map pricing requirements. Documentation of high quality functional requirements by Vendavo methodology. Work with multifunctional project teams to implement the designed solution and deliver sustainable customer value. Show less
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Toke e Crie
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Brazil
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Manufacturing
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1 - 100 Employee
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Sales Management Supervisor
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Jul 2016 - Jul 2017
Responsible for the team of 8 employees (4 demand analysts and 4 administrative analysts) and also the processes: commercial team planning / forecasting, SAC customer service, creation and reporting of KPI indicators, sales order processing and team support Of Sales and Marketing Representatives. Support to the Marketing team is given by the speed of feeding the managers of the area with regard to VPM information (potential market value) by positioning the product and customer in points with greater profitability and pointing deviations. Planning: planning process with analysis of sales indicators vs stocks vs production, reporting to the Board proactively for deviations and opportunities. All analyzes with visions Brazil, Region, Representative, Product Code, Family Group, Category / Product Segment and Market. Throughout this process, interaction takes place with the areas of Production, Sales and Marketing, Finance. SAC: responsible for the customer service process, offering support in product and service information both in the pre and post sale, using tools via web, whatssup and telephone. KPI's indicators: creation of managerial report and indexes of performance, projection of results and economic and financial feasibility studies of new products in Excel in dashboard format. Sales Orders: responsible for the entire sales order life cycle, which includes order picking, credit analysis, inventory, carrier and billing. In this process the differential is the speed of service and the customer in the shortest possible time. Sales Representatives: customer service and sellers regarding products, order invoicing, product inventory and delivery position. Supervision of salespeople focusing on the execution of the sales process according to the standard and orientation of the company, unfolding goals for the sales team, such as visits, positives, coverage and volume in order to achieve better sales results. Show less
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O-I
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Information Technology & Services
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Planning Coordinator and sales administration (Customer Service)
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Jun 2012 - Jun 2015
Planning, analysis, looking for opportunities and financial results, analysis and explanations of variances Actual vs. Forecast vs. Budget. Simulations through the presentation and structuring of investment studies by product, city, regional and cluster. Factory along with Supply available, retail customers and analyzing e-commerce available credit limit and planning deliveries along the logistics and carriers. Coordination of S & OP process for Budget, Forecast and effective in meetings. Logistics planning in inventory analysis on customers and customizations on the distribution network (modal, transport type, etc.) ensuring deliveries with the best cost/benefit ratio. Experience in construction of the budget for the logistics and the client. Projects SAP for implementation, Rollout and improvements, based PMI scope management. Process mapping (Blueprint) of modules SD, FI, BW, APO and Vendavo (pricing). Update of tables of costs and prices and knowledge of taxes/charges of each region and preparation of reports and presentations of simulation scenarios for decision making of the Board. Performance of service pricing, demand/supply analysis, conducting projects of high criticality with tracking and market shares of competitors, pricing policies and strategies, development and verification of indicators. Research analysis of competitor's pricing, margin by category, monitoring the impact on price changes, development of plans to adjust and improve the pricing process. Responsible for producing and servicing in tools to price and margin management including survey data of price competition to improve pricing process. Responsible for the lifecycle of the application acting proactively throughout the process, from the ticket request, scheduling, dispatch, delivery, ensuring the interface with different areas of the company according to the specificity of the customer/distributor. Show less
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Nidera
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Brazil
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Farming
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400 - 500 Employee
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Leader of operations/planning and implementing SAP (SD)
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Oct 2011 - Jun 2012
Responsible for the commercial operations (Southeast region), stock allocation, portfolio, contact with distribution centers. Participation in the planning of sales; Inventory planning and control in Strategic distributors; Tight integration with other areas (Supply/Sales/Marketing/Finance), to harmonize the processes in search of goals. Coordinating orderbook commercial teams; Responsible for sales/planning Report for Brazil and matrix Board (Switzerland), from billing, inventory and consumption; Result presentation meetings of Sales forecast and S & OP; Manual creation of internal processes as SOX; Volume control experience in logistic warehouses, picking, fractionation, preparation of fractional and full loads. Integration with areas: Supply Chain/Logistics/Business Planning Development of the whole internal commercial routine, such as reports, charts, billing and monitoring delivery of the products. Show less
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Commercial/Logistics Planning Supervisor
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May 2011 - Oct 2011
Organize the distribution of sales among the regional quotas; Survey of information and the needs of customers for building scenarios and business opportunity; Definition of the maintenance strategy, control, development of improvements and operationalization of existing systems/processes related to sales area (SFA, OTC, commissions, hierarchy, Customers, Leads, etc); Analysis of the impacts on sales processes and systems, new products, services and procedures. Prospecting for new business with retail accounts; Control and presentation of results x sales numbers ' goals; Develop and analyze all the commercial area statistics; Implement the strategies of price, taking into account aspects of regionalization and competitiveness of the company. Manage/control the implementation/maintenance of new processes/systems in order to support and achieve sales goals. Show less
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Syngenta Crop Protection
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Switzerland
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Retail
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1 - 100 Employee
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Planning and Senior Operations Analyst
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Apr 2002 - Mar 2011
Sales planning and Logistic Processes. Inventory planning and control in Strategic distributors; Tight integration with other areas (Supply/Sales/Marketing/Finance), to harmonize the processes in search of goals. Coordinating orderbook commercial teams; Report of sales/planning for Brazil and matrix Board (Switzerland), from billing, inventory and consumption; Result presentation meetings of Sales forecast and S & OP; Training for all representatives of the tools of the entire cycle, from planning to final delivery; Manual creation of internal processes as SOX; Revenue planning, portfolio management, stock management, expertise in tax law. Billing. Experience in administration of logistics warehouses, warehousing, picking, fractionation, preparation of fractional and full loads. Support the sales force: Technical Representatives and Regional Managers Integration with areas: Supply Chain/Logistics/Business Planning Cycle management applications; portfolio monitoring, follow-up of credit, production, logistics and SLA Extensive knowledge in product portfolio; vintages (phasing of delivery; planting; applications; harvest); sieves; quality indices of germination/force/plantabilidade) Knowledge in royalty operations; seed multiplication; basic seed Developments of markets, acting in partnership with Marketing in the Organization and mapping of field days, "roadside plantations" and "side by side" plantations Returns/Relocation/Transfers. Reports and Management Reports at the national level and LATAM. Show less
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Endress+Hauser
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Hong Kong
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Mechanical or Industrial Engineering
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Assistant Foreign Trade
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Mar 2000 - Aug 2001
Inventory Control Responsible for the processes of import of equipment, from the preparation of calculations of import to the conference materials Billing drafting contracts with carriers to reduce freight costs. Inventory Control Responsible for the processes of import of equipment, from the preparation of calculations of import to the conference materials Billing drafting contracts with carriers to reduce freight costs.
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Education
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2023 - 2024
Faculdade UNISE
Pós-graduação Lato Sensu - MBA, ESG e Compliance -
2015 - 2015
St Giles International Canadá
Immersion English language, Teaching English as a Second Language -
2009 - 2010
Impacta Tecnologia
Projetos, Project -
2006 - 2007
Universidade Presbiteriana Mackenzie
POST-GRADUATE COURSE, Sales and Business -
2000 - 2003
Universidade Ibirapuera
Graduação em Administração de Empresas, Vendas, Distribuição e Marketing
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