Experience

fieldwork.Quality

• United Kingdom
• Market Research
• 1 - 100 Employee

• Sales Manager

  • Feb 2022 - Present



Casa Nook

• Portugal
• Hospitality
• 1 - 100 Employee

• Partner

  • Jun 2021 - Present



NielsenIQ

• United States
• Information Services
• 700 & Above Employee

• Global Client Delivery - Senior Client Response

  • Feb 2021 - Feb 2022

• Associate Manager - Center of Excellence - Intelligent Analytics

  • May 2020 - Feb 2021



Nielsen

• United States
• Technology, Information and Media
• 700 & Above Employee

• Strategic Client Liaison - UK

  • Jun 2018 - May 2020

  - Accountable for building strong client relationships, ensuring deliverables meet their needs and that targets for quality, delivery timeliness, compliance are met/exceeded a long with all of the other operational tasks.- Being seen as a knowledgeable day-to-day contact for all clients enquiries and support client engagement within the account team.- Introduce clients to new product category offerings and services as products are developed.- Coordinate regional/global client/operational projects, working in collaboration with country SPOCs / Managers and Governance teams to deliver results on client initiatives.- Attend client meetings and prepare and present independently the Nielsen products and services. Show less

• SME Secondment - Poland

  • Jul 2019 - Dec 2019

  - 6 Months secondment in the Nielsen Operational Center in Warsaw.- Working closely with the operational management teams to identify and course correct any potential areas of improvement or concern.- Working across all areas of the business from on-boarding, training plans, day to day tasks, communication, hot-spot management, relationship building and final client delivery.- Driving both commercial team and client satisfaction by changing ways of working, understanding and supporting associates. Show less

• Client Liaison - Portugal

  • May 2016 - Jun 2018

  - Define, design, deliver and support ground breaking data for 4 of Nielsen's biggest clients in the household and personal care industry. - Key contact both externally (clients) and internally;- Category expertise and value added engagement to ensure close partnership with the clients;- Ensure clients understanding of the service, delivery strategy and process execution;- Support clients on day to day queries;- Attend client meetings and prepare and present independently the Nielsen products and services. Show less



Worldpanel by Kantar

• United Kingdom
• Market Research
• 700 & Above Employee

• Key Account Analyst

  • Dec 2014 - Apr 2016

  - Create and maintain KPI reports for key accounts based in Great Britain. - Work together with client service to manage client expectations and deliver key insights to the clients. - Create and maintain KPI reports for key accounts based in Great Britain. - Work together with client service to manage client expectations and deliver key insights to the clients.



João Portugal Ramos Wines

• Portugal
• Beverage Manufacturing
• 1 - 100 Employee

• Wine Bar Partner/Manager(entrepreneurial project)

  • May 2014 - Nov 2014

  Innovative Wine Bar tasting concept where customers are able to make their own wine. Innovative Wine Bar tasting concept where customers are able to make their own wine.