Dinu Hotico
Project Manager / Scrum Master at +Pluswerk- Claim this Profile
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German Full professional proficiency
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English Full professional proficiency
Topline Score
Bio
Alexandru Valentin Ceausu
With a solid professional background, Dinu is always displaying a customer-oriented approach. His language skills are definitely a plus, as he's a proficient user when it comes to both languages, English and German. He's easily adaptable to any difficult or stressful situation and he's always solving any unexpected issues with a lot of care and promptness. Dinu is the kind of person that you know you can rely on, as he knows how to multitask efficiently, being very focused on everything that needs to be done by him. He's a great colleague, very friendly and has a good sense of humor.
Loredana Beca
I've been working with Dinu at Bosch for almost 1 year now and I can honestly say he has always been a reliable colleague, always willing to share his expertise with others. He treats all of his colleagues with respect and has a friendly attitude. He is willing to go that extra mile and is very much aware that a small detail can make a difference when it comes to customer's satisfaction. He's handling important clients with care, always trying to find the best solution that would help in solving a problem.
Alexandru Valentin Ceausu
With a solid professional background, Dinu is always displaying a customer-oriented approach. His language skills are definitely a plus, as he's a proficient user when it comes to both languages, English and German. He's easily adaptable to any difficult or stressful situation and he's always solving any unexpected issues with a lot of care and promptness. Dinu is the kind of person that you know you can rely on, as he knows how to multitask efficiently, being very focused on everything that needs to be done by him. He's a great colleague, very friendly and has a good sense of humor.
Loredana Beca
I've been working with Dinu at Bosch for almost 1 year now and I can honestly say he has always been a reliable colleague, always willing to share his expertise with others. He treats all of his colleagues with respect and has a friendly attitude. He is willing to go that extra mile and is very much aware that a small detail can make a difference when it comes to customer's satisfaction. He's handling important clients with care, always trying to find the best solution that would help in solving a problem.
Alexandru Valentin Ceausu
With a solid professional background, Dinu is always displaying a customer-oriented approach. His language skills are definitely a plus, as he's a proficient user when it comes to both languages, English and German. He's easily adaptable to any difficult or stressful situation and he's always solving any unexpected issues with a lot of care and promptness. Dinu is the kind of person that you know you can rely on, as he knows how to multitask efficiently, being very focused on everything that needs to be done by him. He's a great colleague, very friendly and has a good sense of humor.
Loredana Beca
I've been working with Dinu at Bosch for almost 1 year now and I can honestly say he has always been a reliable colleague, always willing to share his expertise with others. He treats all of his colleagues with respect and has a friendly attitude. He is willing to go that extra mile and is very much aware that a small detail can make a difference when it comes to customer's satisfaction. He's handling important clients with care, always trying to find the best solution that would help in solving a problem.
Alexandru Valentin Ceausu
With a solid professional background, Dinu is always displaying a customer-oriented approach. His language skills are definitely a plus, as he's a proficient user when it comes to both languages, English and German. He's easily adaptable to any difficult or stressful situation and he's always solving any unexpected issues with a lot of care and promptness. Dinu is the kind of person that you know you can rely on, as he knows how to multitask efficiently, being very focused on everything that needs to be done by him. He's a great colleague, very friendly and has a good sense of humor.
Loredana Beca
I've been working with Dinu at Bosch for almost 1 year now and I can honestly say he has always been a reliable colleague, always willing to share his expertise with others. He treats all of his colleagues with respect and has a friendly attitude. He is willing to go that extra mile and is very much aware that a small detail can make a difference when it comes to customer's satisfaction. He's handling important clients with care, always trying to find the best solution that would help in solving a problem.
Credentials
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Deutsches Sprachdiplom
DAAD German Academic Exchange ServiceApr, 2013- Sep, 2024 -
Certificate of Advanced English
University of CambridgeDec, 2012- Sep, 2024 -
ECDL Complet
ECDL ROMANIAApr, 2011- Sep, 2024
Experience
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+Pluswerk
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Germany
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IT Services and IT Consulting
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1 - 100 Employee
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Project Manager / Scrum Master
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Feb 2023 - Present
• Main point of contact for customer portfolio; • Effective use of Scrum, Agile and Waterfall Methodologies; • Definition of Project Goals together with the Product Owner and the customer; • Project planning, management, review and optimisation; • Team coordination during Project/Sprint; • Monitoring work progress during the Project/Sprint via Ticketing Tool; • Tracking and invoicing of work; • Keeping constant communication with customers via Weekly Meetings, Jour Fixes etc.; • Close collaboration with management on customer/project strategies.
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Heraeus
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Germany
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Chemical Manufacturing
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700 & Above Employee
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Team Leader & Deputy Customer Service Manager EMEA
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Sep 2021 - Feb 2023
• Back-up person for EMEA Customer Service Manager;• Team mentoring, coaching and evaluation;• Team management and task allocation;• Project management and optimisation;• Process standardization and improvement;• EMEA Customer Service representative in various task forces;• KPI tracking and reporting;• First escalation point for customers and internal stakeholders;• Onboarding and training of new colleagues;• SAP Regional Key User;• Audit responsible;• Administrative tasks;• Operational tasks.
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Customer Service Specialist
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Jan 2021 - Sep 2021
▪ Single point of contact for customer portfolio in relation to orders, pricing, stock and lead times;▪ Order booking and management;▪ Responsible for credit+debit notes, returns and samples;▪ Customer master data maintenance;▪ Receivables overview in collaboration with finance department;▪ Pricing maintenance + special pricing approver;▪ Bridge function for Customer, Sales, Planning, Production, Logistics and Top Management.
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Bosch Service Solutions
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Germany
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Subject Matter Expert & SPOC for Key Accounts
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Jul 2019 - Dec 2020
▪ Order Desk Single Point of Contact for Global Key Accounts▪ Supporting Supply Chain Managers with Order Management related information and actions▪ Responsible for training and testing new colleagues▪ IDOC monitoring and processing▪ Preparing special reports and documentation▪ Creating and administrating IT tickets on behalf of myself and the entire team▪ Supporting Team Leaders with operational tasks▪ Assisting teams with any operational difficulties they might encounter▪ Maintaining good communication with Planning, Sales and Management
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SAP Order Management Officer
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May 2016 - Jun 2019
▪ First point of contact for UK customers, sales, planning and management▪ Back-up person for German speaking customers (Germany, Austria, Switzerland and the Netherlands) ▪ Order Processing▪ Tracking orders and resolving transportation issues▪ Quoting prices and offering availability of items▪ Issuing credit and debit notes▪ Creating complaints in ticketing system▪ Constant and efficient communication with other departments
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Customer Service Representative
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Jul 2015 - May 2016
▪ Offering commercial support to customers and sales personnel ▪ Constantly communicating with our colleagues in Germany ▪ Making offers and orders for clients ▪ Responsible for the GRANIT Shopsystem ▪ Dealing with any number of invoice, order or product problems ▪ Tracking packages for clients and resolving transportation issues ▪ Offering commercial support to customers and sales personnel ▪ Constantly communicating with our colleagues in Germany ▪ Making offers and orders for clients ▪ Responsible for the GRANIT Shopsystem ▪ Dealing with any number of invoice, order or product problems ▪ Tracking packages for clients and resolving transportation issues
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Education
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2015 - 2017
West University of Timisoara
Master in Strategic Management, Business Administration and Management, General -
2012 - 2015
Universitatea de Vest din Timișoara
Bachelor's degree, Economics -
2008 - 2012
Liceul Teoretic "Nikolaus Lenau" Timisoara
High School, Biology/Biological Sciences, General
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