Information Technology Lead

• Oct 2022 - Present

Senior Systems Support Analyst

• May 2016 - Oct 2022

• Provided administrative oversight for clients using Google Workspace Enterprise and Microsoft Azure/O365. • Conducted training sessions to help prevent corporate phishing and ransomware attacks via personalized training and simulated attacks. • Installing Cisco switches, firewalls, access points, and administering them via Cisco Meraki. • Repairing & upgrading desktops, laptops, and servers. • Coordinating vulnerability scans using Qualys, Nessus, or Snort. • Assisted clients with tier 3 helpdesk support and tier 2 Network support. • Participated in IT policy reviews for multiple companies. • Partook in IT and security projects as required. • Documenting and thoroughly testing solutions prior to putting them in a KB article. • Consulted with clients on IT purchases that best suited their budgets and goals in mind. • Ensuring customer service excellence by establishing positive relationships with clients. Show less

Internship

• Aug 2015 - Dec 2015

• Installed and programmed Cisco routers and switches to provide reliable network traffic between various LANS across campus. • Conducted vulnerability assessments for a campus wide network using Sophos and Nessus to maintain and monitor up to 300 hosts. • Executed penetration testing on systems using the metasploit framework prior to, and after, deploying them onto a live network. • Performed network administration and troubleshooting for two LANS, i.e. router configurations, and host configurations. • Installed and set up A/V devices for sporting and recreational events across campus, streaming live footage for remote coverage. Show less

Restaurant Manager

• Jan 2007 - Oct 2015

• Supervised the organization of all front and back-of-house operations for a facility capable of holding 230 people. • Appointed tasks and delegated the direction of employees to ensure compliance with food safety procedures and quality control guidelines. • Accounted for credit card and cash transactions, as well as daily bank deposits. • Supervised the organization of all front and back-of-house operations for a facility capable of holding 230 people. • Appointed tasks and delegated the direction of employees to ensure compliance with food safety procedures and quality control guidelines. • Accounted for credit card and cash transactions, as well as daily bank deposits.

Computer Technician & Sales

• Jan 2003 - Mar 2006

• Managed and repaired a daily inventory of 20–40 computers within a specified time-frame. • Communicated personally with end users experiencing issues to identify and document any problems. • Provided knowledgeable guidance in retail sales of computers, peripherals, and software. • Trained new employees for tasks related to computer repair, sales, and customer relations. • Managed and repaired a daily inventory of 20–40 computers within a specified time-frame. • Communicated personally with end users experiencing issues to identify and document any problems. • Provided knowledgeable guidance in retail sales of computers, peripherals, and software. • Trained new employees for tasks related to computer repair, sales, and customer relations.