Dinorah Bommarito Pantano
Customer Service Relations at Furniture Medic- Claim this Profile
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Topline Score
Bio
Shari Sauer
Dinorah was an asset to my retail team at Sur La Table St. Louis. She has amazing customer service skills and always strove for genuine interactions with our clients while building long term relationships for returning business. Dinorah has awesome retention of product knowledge and stood out as a trusted authority for both external and internal customers. I’ve know Dinorah to be a loyal, hard working, results driven retail professional for many years now.
Billie Powell SSLP
Dinorah is one of the most dedicated professionals I’ve worked with. Her willingness to go the extra mile with accuracy, carefulness, and efficiency contributed to the success of both external and internal customer satisfaction, creating a customer service centric atmosphere. Her expertise in improvement of organizational and operational processes was a huge support in helping lead our team to success, including effective Inventory Management processes and ways to anticipate issues and providing solutions to minimize customer service issues. In addition to her technical skills she is very talented in the use of soft skills when managing different personalities. Dinorah looks for ways to improve her job performance and can accept and implement feedback. I appreciated her excitement and willingness to continue to grow which was always a great example for the team! Dinorah was invaluable to the organization, the team, and to myself. I highly recommend her and would love to work together again.
Shari Sauer
Dinorah was an asset to my retail team at Sur La Table St. Louis. She has amazing customer service skills and always strove for genuine interactions with our clients while building long term relationships for returning business. Dinorah has awesome retention of product knowledge and stood out as a trusted authority for both external and internal customers. I’ve know Dinorah to be a loyal, hard working, results driven retail professional for many years now.
Billie Powell SSLP
Dinorah is one of the most dedicated professionals I’ve worked with. Her willingness to go the extra mile with accuracy, carefulness, and efficiency contributed to the success of both external and internal customer satisfaction, creating a customer service centric atmosphere. Her expertise in improvement of organizational and operational processes was a huge support in helping lead our team to success, including effective Inventory Management processes and ways to anticipate issues and providing solutions to minimize customer service issues. In addition to her technical skills she is very talented in the use of soft skills when managing different personalities. Dinorah looks for ways to improve her job performance and can accept and implement feedback. I appreciated her excitement and willingness to continue to grow which was always a great example for the team! Dinorah was invaluable to the organization, the team, and to myself. I highly recommend her and would love to work together again.
Shari Sauer
Dinorah was an asset to my retail team at Sur La Table St. Louis. She has amazing customer service skills and always strove for genuine interactions with our clients while building long term relationships for returning business. Dinorah has awesome retention of product knowledge and stood out as a trusted authority for both external and internal customers. I’ve know Dinorah to be a loyal, hard working, results driven retail professional for many years now.
Billie Powell SSLP
Dinorah is one of the most dedicated professionals I’ve worked with. Her willingness to go the extra mile with accuracy, carefulness, and efficiency contributed to the success of both external and internal customer satisfaction, creating a customer service centric atmosphere. Her expertise in improvement of organizational and operational processes was a huge support in helping lead our team to success, including effective Inventory Management processes and ways to anticipate issues and providing solutions to minimize customer service issues. In addition to her technical skills she is very talented in the use of soft skills when managing different personalities. Dinorah looks for ways to improve her job performance and can accept and implement feedback. I appreciated her excitement and willingness to continue to grow which was always a great example for the team! Dinorah was invaluable to the organization, the team, and to myself. I highly recommend her and would love to work together again.
Shari Sauer
Dinorah was an asset to my retail team at Sur La Table St. Louis. She has amazing customer service skills and always strove for genuine interactions with our clients while building long term relationships for returning business. Dinorah has awesome retention of product knowledge and stood out as a trusted authority for both external and internal customers. I’ve know Dinorah to be a loyal, hard working, results driven retail professional for many years now.
Billie Powell SSLP
Dinorah is one of the most dedicated professionals I’ve worked with. Her willingness to go the extra mile with accuracy, carefulness, and efficiency contributed to the success of both external and internal customer satisfaction, creating a customer service centric atmosphere. Her expertise in improvement of organizational and operational processes was a huge support in helping lead our team to success, including effective Inventory Management processes and ways to anticipate issues and providing solutions to minimize customer service issues. In addition to her technical skills she is very talented in the use of soft skills when managing different personalities. Dinorah looks for ways to improve her job performance and can accept and implement feedback. I appreciated her excitement and willingness to continue to grow which was always a great example for the team! Dinorah was invaluable to the organization, the team, and to myself. I highly recommend her and would love to work together again.
Experience
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Furniture Medic
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United States
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Furniture and Home Furnishings Manufacturing
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1 - 100 Employee
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Customer Service Relations
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Oct 2020 - Present
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Mitchell Gold + Bob Williams
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United States
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Retail Furniture and Home Furnishings
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200 - 300 Employee
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Operations Manager
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Aug 2020 - Oct 2020
Assist in closing the St. Louis Showroom at Plaza Frontenac Assist in closing the St. Louis Showroom at Plaza Frontenac
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Mitchell Gold + Bob Williams
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United States
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Retail Furniture and Home Furnishings
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200 - 300 Employee
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Operations Manager
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May 2016 - May 2020
Provided leadership for the back of the house operations and sales support of this retail furniture supplier focusing on the residential consumer. Oversaw customer service issues, inventory control, order processing and delivery process. Provided sales support and development, assisted with product and software training
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Customer Service Representative
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Sep 2014 - Apr 2016
Provided support to the General Manager, Operations and Showroom Manager and Sales Team regarding service issues, open order statuses, and scheduled deliveries. Processed, verified and received purchase orders. Reported inbound orders to our delivery partner for delivery to customers. Assisted in quarterly cycle counts and inventory management.
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Lucky Brand
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United States
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Apparel & Fashion
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700 & Above Employee
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Part-Time Supervisor
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Mar 2013 - Oct 2014
Ensured customers have a consistent; quality experience while supporting management in meeting company expectations and initiatives. Opened and closed the store, as well as provided coverage during peak times to cover breaks and meetings.• Consistently met personal selling goals, using a personal, boutique-style selling method. • Coached and motivated associates to achieve personal sales goals.
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Sales Support/Visual Associate
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Nov 2012 - Mar 2013
Display expert product knowledge of product and merchandising.Provide assistance with floor sets, window changes and other merchandising and visual expectations.Perform POS transactions accurately and efficiently and follow all cash handling procedures.
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Sur La Table
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United States
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Retail
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700 & Above Employee
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Sales Associate
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Nov 2011 - Oct 2014
Greeted and engaged customers in conversation to discover personal needs, then made recommendations to build and close sales. Continuously stocked and replenished the selling floor in accordance with visual standards during downtime. Executed price changes and transfers per policy and directives. Greeted and engaged customers in conversation to discover personal needs, then made recommendations to build and close sales. Continuously stocked and replenished the selling floor in accordance with visual standards during downtime. Executed price changes and transfers per policy and directives.
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Pomme Restaurant and Pomme Cafe & Wine Bar
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St Louis, Missouri, United States
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Office Manager
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Jun 2006 - Oct 2011
Perform A/R and A/P duties; make deposits; maintain safe Manage bi-weekly payroll and ensure accurate, timely and efficient distribution of salaries; maintain employee records. Establish and maintain Human Resource related employee files reflection salary increases, deductions, garnishments, benefits, and W-2 with-holdings for 34 employees, exercising a high level of confidentiality. Maintain online menus, create email marketing advertisement, format signage and menus. Serve as the receiver of mail and documents. Serve as a a line of communication from the employees to the upper management. Maintain office records. Order supplies as needed. Show less
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Terrene
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St Louis, Missouri, United States
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Hostess
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Dec 2005 - Dec 2006
Supervised and coordinated activities of dining room personnel to provide courteous and prompt service to patrons. Scheduled dining reservations and arranged parties or special services for diners. Supervised and coordinated activities of dining room personnel to provide courteous and prompt service to patrons. Scheduled dining reservations and arranged parties or special services for diners.
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ISC Surfaces
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United States
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Wholesale Building Materials
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1 - 100 Employee
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Showroom Consultant
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Jun 2001 - Apr 2003
Assisted customers with the selection and design of ceramic and porcelain tile for their homes and businesses. Performed general office duties and maintained showroom samples and marketing literature. • Maintained communication with customers and builders, to collaborate effectively in the creation of tile design for their home spaces. • Created designs for showroom and vignettes using drafting and AutoCAD applications for effective merchandising and client use. Assisted customers with the selection and design of ceramic and porcelain tile for their homes and businesses. Performed general office duties and maintained showroom samples and marketing literature. • Maintained communication with customers and builders, to collaborate effectively in the creation of tile design for their home spaces. • Created designs for showroom and vignettes using drafting and AutoCAD applications for effective merchandising and client use.
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Phillips Furniture
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Kirkwood, Missouri
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Sales Consultant
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Nov 2000 - Apr 2001
Develop and maintain relationships with customers. Assist customers with the selection of home furnishings. Process sales orders and schedule furniture deliveries. Develop and maintain relationships with customers. Assist customers with the selection of home furnishings. Process sales orders and schedule furniture deliveries.
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Cassidy Turley
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Commercial Real Estate
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500 - 600 Employee
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Administrative Assistant
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Jan 1999 - Sep 2000
Support Property Managers with management of commercial properties Receive and process incoming calls, invoices, check requests, rent, correspondence, service contracts, service requests, and deliveries relating to management of properties Update property information (i.e. card access system, operation manuals, insurance certificates) Route tenant requests and work orders Proficient in Windows97: Microsoft Word, Excel, Access, Outlook, Explorer, Windows Explorer, and Property Management Program (Access based) Show less
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Saint Louis University
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United States
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Higher Education
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700 & Above Employee
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Cashier
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Jul 1992 - Dec 1998
Receive and process receivables, petty cash, and tuition. Create daily bank deposit. Maintain vault (money handling) and office records. Use 10-key calculator, Windows programs (Excel, Word, & Access), and university student account and financial programs. Receive and process receivables, petty cash, and tuition. Create daily bank deposit. Maintain vault (money handling) and office records. Use 10-key calculator, Windows programs (Excel, Word, & Access), and university student account and financial programs.
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Education
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2000 - 2003
St. Louis Community College
Associate of Arts - AA, Interior Design
Community
