Experience

The Marlton Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Front Office Supervisor

  • Oct 2017 - Present

  Supervising front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services. Answering reservation emails, and messages on Booking.com, Expedia, etc. Assist and guide the front office staff through their daily duties and responsibilities. Train Front Office staff as designated and outlined in the Front Office Training Procedures. Maintain a positive work environment. Show less



SIXTY LES

• United States
• Hospitality

• Guest Service Representative

  • Sep 2015 - Oct 2017

  Performed check-in and check out functions, audited the sales of food, beverages, and outlets Prepared and distributed daily revenue reports and financial statements for management Utilized social media to help promote hotel functions and events, which worked to increase sales by 20%. Performed check-in and check out functions, audited the sales of food, beverages, and outlets Prepared and distributed daily revenue reports and financial statements for management Utilized social media to help promote hotel functions and events, which worked to increase sales by 20%.