Dino Ding
Senior Support Engineer at Ab Ovo | Planning & Optimization AI | Advanced Analytics- Claim this Profile
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English Professional working proficiency
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Malay Professional working proficiency
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Chinese Full professional proficiency
Topline Score
Bio
Anjum Hirani
Dino and I have collaborated in multiple occasions serving same customers. I must say that the skills, technical knowhow, dedication, proactiveness and attitude that Dino brings on the table is extraordinary. Dino goes extra mile to help his customers and solve the problem resulting in great long term customer happiness and relationship. I wish Dino all the best in his career and I am sure he will be extremely good addition to the team wherever he goes.
Jackson Lim
Dino is a very passionate and dedicated person. He is a very good team player. He like to challenge himself with new and difficult challenges. He feels excited when he face a difficult question and will always put 200% of his effort to find out the solutions. When his friends and colleagues are encountering bad situation, he will always hop in to help. Even it's beyond his job scope or after his working hours. People feels secured when he's around.
Anjum Hirani
Dino and I have collaborated in multiple occasions serving same customers. I must say that the skills, technical knowhow, dedication, proactiveness and attitude that Dino brings on the table is extraordinary. Dino goes extra mile to help his customers and solve the problem resulting in great long term customer happiness and relationship. I wish Dino all the best in his career and I am sure he will be extremely good addition to the team wherever he goes.
Jackson Lim
Dino is a very passionate and dedicated person. He is a very good team player. He like to challenge himself with new and difficult challenges. He feels excited when he face a difficult question and will always put 200% of his effort to find out the solutions. When his friends and colleagues are encountering bad situation, he will always hop in to help. Even it's beyond his job scope or after his working hours. People feels secured when he's around.
Anjum Hirani
Dino and I have collaborated in multiple occasions serving same customers. I must say that the skills, technical knowhow, dedication, proactiveness and attitude that Dino brings on the table is extraordinary. Dino goes extra mile to help his customers and solve the problem resulting in great long term customer happiness and relationship. I wish Dino all the best in his career and I am sure he will be extremely good addition to the team wherever he goes.
Jackson Lim
Dino is a very passionate and dedicated person. He is a very good team player. He like to challenge himself with new and difficult challenges. He feels excited when he face a difficult question and will always put 200% of his effort to find out the solutions. When his friends and colleagues are encountering bad situation, he will always hop in to help. Even it's beyond his job scope or after his working hours. People feels secured when he's around.
Anjum Hirani
Dino and I have collaborated in multiple occasions serving same customers. I must say that the skills, technical knowhow, dedication, proactiveness and attitude that Dino brings on the table is extraordinary. Dino goes extra mile to help his customers and solve the problem resulting in great long term customer happiness and relationship. I wish Dino all the best in his career and I am sure he will be extremely good addition to the team wherever he goes.
Jackson Lim
Dino is a very passionate and dedicated person. He is a very good team player. He like to challenge himself with new and difficult challenges. He feels excited when he face a difficult question and will always put 200% of his effort to find out the solutions. When his friends and colleagues are encountering bad situation, he will always hop in to help. Even it's beyond his job scope or after his working hours. People feels secured when he's around.
Credentials
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Certified in Cybersecurity (CC)
(ISC)²Jul, 2023- Nov, 2024 -
edX Verified Certificate for Network and Security Foundations
edXJun, 2023- Nov, 2024 -
Delmia Quintiq L3 Technical Customer Support - Technical Operation Consultant
Delmia QuintiqMar, 2023- Nov, 2024 -
edX Verified Certificate for Analyzing Data with Python
edXMar, 2023- Nov, 2024 -
Oracle Cloud Infrastructure 2022 Certified Foundations Associate
OracleDec, 2022- Nov, 2024 -
Microsoft Certified: Azure Fundamentals
MicrosoftNov, 2022- Nov, 2024 -
Wireshark Essential Training
LinkedInDec, 2021- Nov, 2024 -
Quintiq R&D Software Forensic Level 3
Quintiq, a Dassault Systèmes companyNov, 2018- Nov, 2024
Experience
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Ab Ovo | Going Beyond Complexity
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Netherlands
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Support Engineer
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Nov 2021 - Present
Lead escalations towards customers and DQ support. Build improvements in support processes in close collaboration with other departments. Identify opportunities to propose new troubleshooting or performance analysis tools. Ensures customer success by debugging, performing root cause analysis and proposing fixes/workarounds to the complex customer issues. Troubleshooting a wide range of capabilities from software defects, configuration errors to external environment factor. Perform case reviews to identify trends and improvement areas and give feedback to project teams. Provide technical support to project teams and assist in setting up environment. Part of standby 24/7 support organization for critical customer escalations. Take complete ownership of escalations. Have strong problem solving and analytical skills. Creation and curation of knowledge-base articles and documentation. Show less
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Dassault Systèmes
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France
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Software Development
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700 & Above Employee
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R&D Software Forensic
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Aug 2016 - Oct 2021
Lead and facilitate the root-cause analysis of critical software problems with the help of your colleagues in R&D Participate in working out particular solutions for the identified problems Address difficult questions about the Quintiq software and about its design/capabilities Be involve and suggest Requests for Change in the software Occasionally productize software knowledge by communicating and documenting your findings, experience and lessons-learned Lead and own internal improvement projects (software quality, more effective support/development processes, etc.) Show less
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Quintiq, a Dassault Systèmes company
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Netherlands
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Software Development
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100 - 200 Employee
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R&D Software Forensic
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Jan 2013 - Aug 2016
Lead and facilitate the root-cause analysis of critical software problems with the help of your colleagues in R&DParticipate in working out particular solutions for the identified problemsAddress difficult questions about the Quintiq software and about its design/capabilitiesBe involve and suggest Requests for Change in the softwareOccasionally productize software knowledge by communicating and documenting your findings, experience and lessons-learnedLead and own internal improvement projects (software quality, more effective support/development processes, etc.) Show less
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Software Support
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Apr 2011 - Dec 2012
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First Line Support
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Jan 2010 - Apr 2011
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Kofax
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United States
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Software Development
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700 & Above Employee
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Software Support Engineer
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Jan 2007 - Sep 2009
Take ownership of customer issues and see problems through to resolution and provide enterprise level technical support to our customers via phone, web, and email and other support channels as required. Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use, design and configuration. Provide prompt and accurate feedback to customers. Effectively communicate complex technical issues to a broad range of customers and departments within Kofax, such as product management, software engineering, sales, and quality assurance. Mentor and provided advice to Associate Support Engineers and other Technical Support Engineers as needed. Take highly complex or sensitive issues elevated from Associate Support Engineers and Support Engineers as needed and directed by management. Use approved protocol to communicate with Development engineers on the analysis of software issues providing detail description of problems along with steps taken to analyze the problem. Elevate hot fix requests to support managers for processing based on approved protocol. Participate in regular support team meetings. Contribute to the body of knowledge by creating and maintaining knowledge base articles and other technical documents. Prepare test systems for replication of user issues. Documentation, FAQs and Application Notes (for internal and/or external audience). Prepare Software Problem Reports for Kofax’s Engineering Team. Lead in project transition from consulatant to support. Have experience in Kofax Indicius, scanner driver setting, and document imaging. Show less
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Education
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Multimedia University
Bachelor's degree, Information System Engineering
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