Dinh Van Tuan Anh (Kei D.)
B2B Sales Manager at PropertyGuru Vietnam- Claim this Profile
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English Professional working proficiency
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Vietnamese Native or bilingual proficiency
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French Elementary proficiency
Topline Score
Bio
Thach Tran Cam
Anh is one of the most trust-able employees for each project that we launched. He is quick learner, details oriented and listener. As a manager of Customer Services Department, he has contributed his knowledge and skills to build up a excellent team from nothing - procedure, customer care, and reward policy...Team building, together with team management are his nature characters. Proud of to found him & have him in the company.
Thach Tran Cam
Anh is one of the most trust-able employees for each project that we launched. He is quick learner, details oriented and listener. As a manager of Customer Services Department, he has contributed his knowledge and skills to build up a excellent team from nothing - procedure, customer care, and reward policy...Team building, together with team management are his nature characters. Proud of to found him & have him in the company.
Thach Tran Cam
Anh is one of the most trust-able employees for each project that we launched. He is quick learner, details oriented and listener. As a manager of Customer Services Department, he has contributed his knowledge and skills to build up a excellent team from nothing - procedure, customer care, and reward policy...Team building, together with team management are his nature characters. Proud of to found him & have him in the company.
Thach Tran Cam
Anh is one of the most trust-able employees for each project that we launched. He is quick learner, details oriented and listener. As a manager of Customer Services Department, he has contributed his knowledge and skills to build up a excellent team from nothing - procedure, customer care, and reward policy...Team building, together with team management are his nature characters. Proud of to found him & have him in the company.
Credentials
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Flight Dispatcher/ Operation Officer
Japan AirlinesFeb, 2011- Oct, 2024
Experience
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PropertyGuru Vietnam
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Vietnam
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Software Development
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100 - 200 Employee
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B2B Sales Manager
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Dec 2018 - Present
About the company Not only the No.1 website in Vietnam Real Estate industry for almost 14 years, but batdongsan.com.vn also officially joined Property Guru Group (Singapore) - the Singapore's Leading Property Site from 2019. We provide products Real Estate Solution from traditional (Listing, PR, Banner..) to new technology (IMC, Branding, Sales & Marketing Management Platform,etc.) with highest quality of service & efficiency. Position Description: - Establishes sales objectives by forecasting and developing annual sales quotas for Southern Region; projecting expected sales volume for existing and new products. - Implements sales programs by developing Key Account action plans. - Maintains Developer Solution sales staff by recruiting, selecting, orienting, and training employees. - Maintains Developer Solution sales staff job results by counseling and disciplining employees; planning, monitoring, coaching and appraising job results. - Contributes to team effort by accomplishing related results as needed Show less
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Key Account Sales Manager
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Apr 2016 - Dec 2018
About the company We are one of Asia’s leading online employment marketplaces. Helping facilitate the matching and communication of job opportunities between jobseekers and employers, in Malaysia, Philippines, Singapore, Indonesia and Vietnam. With our understanding and insights on each market, as well our passion for technology, we provide jobseekers the best opportunities and deliver exceptional value to employers. In November 2014, we became part of the Australian Stock Exchange-listed SEEK Limited – the world’s largest online employment marketplace by market capitalization. As part of the SEEK family, we leverage world-class products to match talented job seekers with reputable employers across the region. We are committed to continuously improving the value we provide to jobseekers and employers. To deliver on this, we continue to evolve our product and service offerings to better facilitate the matching of jobseekers to employers. Position Description: - Establishes sales objectives by forecasting and developing annual sales quotas for nationwide; projecting expected sales volume for existing and new products. - Implements national sales programs by developing Key Account action plans. - Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand. - Completes national sales operational requirements by scheduling and assigning employees; following up on work results. - Maintains national sales staff by recruiting, selecting, orienting, and training employees. - Maintains national sales staff job results by counseling and disciplining employees; planning, monitoring, coaching and appraising job results. - Contributes to team effort by accomplishing related results as needed Show less
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VINGROUP - Vietnam
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Hospitality
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200 - 300 Employee
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Customer Service Manager - Vincom Plaza Gò Vấp
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Oct 2015 - Apr 2016
About the company Vingroup Joint Stock Company (Vingroup JSC), formerly known as Technocom, was founded in Ukraine in 1993 by an ambitious group of Vietnamese youths. Technocom began with food production and quickly found great success with the Mivina brand. During the early years of the 21st century, Technocom was ranked among Ukraine’s Top 100 largest and most influential companies. In 2000, Technocom - Vingroup returned to Vietnam with ambition to contribute the country’s development. Emphasizing sustainable long-term development, Vingroup initially focused investments on real estate and hospitality through two key brands, Vincom and Vinpearl. Ten years of hard work and dedication turned Vincom into one of Vietnam’s premier real estate brands with a number of mixed-used developments in major cities, combining modern shopping malls, offices and luxury apartments in a single complex, leading the trend towards smart, eco-luxury urban projects in Vietnam. Alongside Vincom Vinpearl has also become the leader in Vietnam’s tourism industry, featuring international 5-star and above hotels, resorts, beach villas, amusement parks and golf courses. Position Description • Ensure that the needs of customer and store owners are being satisfied • Co-operate with other departments to conduct promotional events/ marketing activities to attract more customers, helping to develop & implement a customer service policy for company • Manage a team of CS staffs • Reporting directly to the Director of Management Board of shopping Centre Show less
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Customer Service Manager
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Nov 2014 - Oct 2015
About the Company foodpanda, the world’s largest online food ordering platform was initiated by the globally leading startup incubator Rocket Internet (www.rocket-internet.de). Rocket Internet establishes promising internet models like foodpanda. Headquartered from Berlin yet located based, foodpanda launched in 2012 & is fully operational in 41 countries, employing +800 people globally. The internet star continues growth impressively. foodpanda established itself in Vietnam in 2012 & is one of foodpanda's fastest growing ventures holding a market leading position in 6 local cities; Ho Chi Minh City, Hanoi, Can Tho, Da Nang, Hai Phong & Nha Trang. "We provide a level of service that's unrivaled! We pride ourselves on providing our customers the widest selection of the best restaurant's to choose from at affordable prices and in the fastest possible delivery time!" – foodpanda Vietnam Position Description • Lead Customer Service Department. • Handle customer with professionalism assure smooth operations of sales order processing (tracking, execution, recording and confirmation and training) • Manage customer inquiries/feedback by pro-actively setting up procedures. • Maintain customer’s loyalty. • Recruit & train new CS agent. • Implementing production, productivity, quality, and customer-service standards • Other duties required by Board of Management. Show less
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Japan Airlines
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Japan
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Airlines and Aviation
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700 & Above Employee
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Senior Passenger Trafffic Representative & Flight Operation Dispatcher
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Oct 2008 - Sep 2014
About the company: The business service of Japan Airlines include scheduled flights transportation, nonscheduled transport service, aircraft maintenance service and other businesses related to air-cargo transportation. In 2007, it joined the international aircraft alliance "One World". Since 1951 when Japan Airlines went into operation, it is always engaged in operating the long-term domestic and international routes. The flight route network covers Europe, Asia, North America, Guam, Brazil and Australia. There are over 1,000 domestic flights a day, and over 1,700 international flights a week. Its aims are to tie the hearts of passengers from every corner of the world and to make contributions to the prosperity and peace of Japan and the entire world. By the way, the JAL Group, the parent company of Japan Airlines, is the largest aviation corporation in Japan. It includes JAL ways, Japan Transocean Airways, J-Air, JAL Express, Japan Asia Airways, Japan Air Commuter, Ryukyu Air Commuter and Hokkaido Air System. Official Website: http://www.jal.com/en/ Position Description: • Supervise ground handling agent directly at check-in counter, arrival handling, Lost&Found counter. • Make decision about irregularities. • Passenger Care. • Special passenger services. • Report to the deputy chief of Station Coordination (So called, Airport Station Manager). • Safety corporate, daily flight operation in-charge. Emergency response in-charge. • Weather forecast, flight course, routes, NOTAM in-charge. Crew management. Crew briefing. • Weight and Balance Agent. • Flight permission in-charge for all JAL and JALWAYS’s flight fly over/to/from Vietnam territory/FIRs. • Contract, invoice in-charge. • Assistant to the Station Coordinator (S/C) in case of irregularities. • Report irregular operations to the S/C directly. • Advisor to the S/C to decide delay time or earlier departure, schedule changes. Show less
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Owner & Co Founder
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Oct 2013 - Aug 2014
Armybox.vn - The leading store in Outdoor equipment field was established from Oct,2013. The main purpose is sharing our experiences, spirit in Outdoor Sports to the beginner people, also provide the equipment which needed for every trips they have. Besides of providing outdoor equipment, Armybox.vn is a coffee shop, which gathered many travelers after their jouney, for friendship & charity activities. - VTV1 Channel's Interview: http://www.youtube.com/watch?v=DP-FyAhwpMM - Vietnam National Defense Television Channel's interview: http://www.youtube.com/watch?v=PaVcgdBcGEU - Other articles: 1, Ione: http://ione.vnexpress.net/tin-tuc/nhip-song/the-army-box-coffee-cafe-cua-dan-di-phuot-2406274.html 2, Foody: http://www.foody.vn/ha-noi/the-army-box-cafe-the-gioi-phuot 3, Cafe.odau: http://cafe.odau.com/cafe/the-army-box-cafe-the-gioi-phuot-trung-tu Show less
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Education
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2009 - 2010
Japan Airlines - Head Quarter (Tokyo, Japan)
Flight Dispatch degree, Weight & Ballance Degree, Flight Instructor -
2003 - 2007
Vinh University
Bachelor's degree, English/Language Arts Teacher Education
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