Experience

Sands China

• China
• Hospitality
• 700 & Above Employee

• Market Development Senior associate (Asia team -Southeast Asia Region)

  • May 2023 - Present

  •Achieves client quotas, performance targets and goals as assigned by the Company • Assist and develop players to participate in company activities/promotion /event • Maintain customer relationship and increase return rate • Collect customer opinions and develop new marketing plans • Make contact with players through phone calls and build relationships and promote property events • Develop and oversee implementation of sales action plans specific to the assigned region/target market • Acquire new customers via marketing trips or customer referrals Show less



ENJOY VIP CLUB

• 菲律賓 馬尼拉大都會 馬尼拉

• vip service supervisor

  • Jul 2022 - Feb 2023

  •Assist VIP customers to buy in/rolling / cash out •Arranging customer visits to the Philippines: transportation /hotel / dining •follow up the rating and •Provide high-quality services to VIP customers, and handle customer inquiries or complaints •Maintain customer relationship and increase return rate •Manage and mentor work to ensure employees work according to company guidelines •Regularly make recommendations to optimize departmental management operations •Arrange Roster properly Show less



Galaxy Entertainment Group

• Hospitality
• 700 & Above Employee

• Executive Casino Host (VIP and premium mass)

  • Jun 2018 - May 2022

  • Responsible for maintaining and developing good relationship with existing and new patrons • Assist all promotions and functions (Christmas / Lunar New Year/Chips Promotion/ Gala dinner) to increase patronage numbers • Arrange Travel and Accommodation for VIP Guests •Identify potential new players through external sources and referrals. Making external player development trips to acquire new customers and foster deeper relationship with existing players •Provide excellent service to customers, respond promptly and courteously to customer requests •Use complimentary and amenities to properly reward players and build loyalty •Meet company monthly targets consistently through the increase in customer database, hotel room booking, event participation, player coding segmentation, player re visitation rate and other sales related targets •Make contact with players through phone calls and casino floor to build relationships and promote property events • Assist VIP customer to do table rolling & cage transaction • Settle the program Show less



Sands China

• China
• Hospitality
• 700 & Above Employee

• Paiza (VIP) host & Premium Mass gaming & Services executive host

  • Jan 2014 - May 2018

  •Create room bookings, arrange transportation and other authorized arrangement •Assist with various casino promotions as needed •Answer phone calls from guests and provide information and assistance accordingly •Continuously display a very high standard of customer service •Meet company monthly targets consistently through the increase in customer database, hotel room booking, event participation, player coding segmentation, player re visitation rate and other sales related targets •Assist VIP customer Rolling & cage transaction Show less



Honey Hope Honesty International Trading(Shanghai)Co

• 中國 江蘇省 蘇州市

• overseas sales representative

  • May 2013 - Oct 2013

  •Product sales •Customer service •Commodity management •Develop customers •Process order •Product sales •Customer service •Commodity management •Develop customers •Process order



Sheraton Grande Taipei Hotel

• Taiwan
• Hospitality
• 1 - 100 Employee

• Receptionist

  • Apr 2012 - May 2013

  •Accommodation arrangement, counter reception and other services for international tourism hotel guests •Assist Check-in and check-out •Receive customers, handle customer complaints, and provide related services •Handle accounts, such as: collection, accounting, auditing, •Provide customer service and hotel information, so that guests can enjoy good service products Quality and pleasant stay experience. •Accommodation arrangement, counter reception and other services for international tourism hotel guests •Assist Check-in and check-out •Receive customers, handle customer complaints, and provide related services •Handle accounts, such as: collection, accounting, auditing, •Provide customer service and hotel information, so that guests can enjoy good service products Quality and pleasant stay experience.



TAITRA Global (Taiwan External Trade Development Council)

• Taiwan
• International Trade and Development
• 200 - 300 Employee

• Exhibition sales assistant

  • Jun 2011 - Dec 2011

  •Assist in exhibition business •event planning •public relations activities •Itinerary planning and reception for media visits •Pre-show publicity and event plan during the show •Assist in exhibition business •event planning •public relations activities •Itinerary planning and reception for media visits •Pre-show publicity and event plan during the show



TAITRA Global (Taiwan External Trade Development Council)

• Taiwan
• International Trade and Development
• 200 - 300 Employee

• Editor

  • Nov 2010 - Mar 2011

  •Manuscript writing and planning •Information integration •interview and photoshoot •press release writing •Manuscript writing and planning •Information integration •interview and photoshoot •press release writing