Experience

RV Solutions Pvt. Ltd.

• India
• Technology, Information and Internet
• 200 - 300 Employee

• Project Manager

  • Apr 2022 - Present

  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.• Coordinated and set up meetings between all stakeholders.• Provided assistance with preparation of project-related reports, and presentations.• Implement and analyze the quality metrics in the practice, participates in the definition of the metrics. Show less

• Senior Technical Support Engineer at RV Solutions PVT Ltd

  • Jul 2021 - Apr 2022

  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.• Coordinated and set up meetings between all stakeholders.• Provided assistance with preparation of project-related reports, and presentations.• Implement and analyze the quality metrics in the practice, participates in the definition of the metrics. Show less



Silver Touch Technologies Ltd

• India
• Software Development
• 700 & Above Employee

• Deployment Lead

  • Jan 2021 - Jun 2021

  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks. • Coordinated and set up meetings between all stakeholders. • Provided assistance with preparation of project-related reports, and presentations. • Implement and analyze the quality metrics in the practice, participates in the definition of the metrics. Show less



RV Solutions Pvt. Ltd.

• India
• Technology, Information and Internet
• 200 - 300 Employee

• Senior Technical Support Engineer

  • Jan 2020 - Jan 2021

  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks. • Coordinated and set up meetings between all stakeholders. • Provided assistance with preparation of project-related reports, and presentations. • Implement and analyze the quality metrics in the practice, participates in the definition of the metrics. Show less



International Union Against Tuberculosis and Lung Disease (The Union)

• France
• Non-profit Organizations
• 200 - 300 Employee

• State PFMS Consultant

  • Apr 2018 - Jan 2020

  • Established timeframe and managed schedule throughout project. • Developed internal project management systems and communications to facilitate successful operations. • Applied knowledge of project management life cycle to keep project work moving smoothly. • Organized and participated in meetings and workshops to foster shared project approach and track progress. • Established timeframe and managed schedule throughout project. • Developed internal project management systems and communications to facilitate successful operations. • Applied knowledge of project management life cycle to keep project work moving smoothly. • Organized and participated in meetings and workshops to foster shared project approach and track progress.



Nelito Systems Pvt. Ltd.

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Operations Manager

  • Sep 2016 - Mar 2018

  • Kept projects on schedule by managing deadlines and adjusting workflows as needed. • Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress. • Developed executive presentations and reports to facilitate project evaluation and process improvement. • Trained staff during demonstrations, meetings, conferences and workshops. • Kept projects on schedule by managing deadlines and adjusting workflows as needed. • Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress. • Developed executive presentations and reports to facilitate project evaluation and process improvement. • Trained staff during demonstrations, meetings, conferences and workshops.