Salesforce Business Analyst

• Sep 2020 - Present

Salesforce Consultant

• Nov 2016 - Present

• Worked on Salesforce Standard Objects and Salesforce Out-of-the-box functionalities• Proficient with Declarative & Programmatic features of Salesforce• Proficient with Salesforce Out of Box functionalities Viz. Schema Builder, Process Builder, Report Builder, Chatters, Reports & Dashboards• Proficient with SOQL & SOSL• Worked On Setting up Organization-Wide-Default (OWD)• Created Profiles, Roles and permission sets based on Organization role hierarchy… • Worked on Salesforce Standard Objects and Salesforce Out-of-the-box functionalities• Proficient with Declarative & Programmatic features of Salesforce• Proficient with Salesforce Out of Box functionalities Viz. Schema Builder, Process Builder, Report Builder, Chatters, Reports & Dashboards• Proficient with SOQL & SOSL• Worked On Setting up Organization-Wide-Default (OWD)• Created Profiles, Roles and permission sets based on Organization role hierarchy, implemented Record and Field Level security, configured their sharing settings• Data Management using Data loader, Workbench.• Created Workflow Rules, Approval Process.• Created record types and page layouts, fields and field dependencies as per the data model• Created custom profiles and granted access to users• Created Master-Detail and Lookup relationships• Roll-up Summary fields to aggregate data from child records on the parent• Designed Validation Rules to maintain data quality and consistency• Created workflows for Lead conversion • Created lightning record page, Lightning service console.• Used Conga grid for identifying duplicate records using address.• Used Duplicate check app for merging records• Clean and prepare data for import into the Salesforce application using Apex Data Loader• Created sandbox environment, built application as per requirements and deployed to production environment using change sets• Have been a key resource for user support of Salesforce, including but not limited to system enhancements, break-fix items and projects• Trained users on the use of Salesforce application and provided documentations of the same as required• Coordinated with Architects, Analysts and other key stake-holders in the process of collecting functional & non-functional requirements to define requirements, designing data model, customize the platform and enable users to get the most out of Salesforce Show more Show less

Associate Project Manager

• Sep 2003 - Aug 2009

Software Engineer

• Dec 1998 - Sep 2002