Dinesh Kumar Nandigama
Senior Manager at National Institute for Smart Government- Claim this Profile
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Telugu Native or bilingual proficiency
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Hindi Limited working proficiency
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Tamil Limited working proficiency
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English Full professional proficiency
Topline Score
Bio
Credentials
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BMC Certified Professional: Control-M Workload Automation 9.0
BMC Software -
IBM Certificated Specialist – System P Administration
IBM -
IT Information Library Foundations Certification (ITIL)
AXELOS Global Best Practice
Experience
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National Institute for Smart Government
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India
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Business Consulting and Services
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200 - 300 Employee
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Senior Manager
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Jan 2021 - Present
● Collaborated with service partners (TCS, HPE) and closed the projects - Private Cloud Migration, UHD, IPPB, DOU, NRC, DC-DR, Implementation of SLA, OMs and BAU/Operations activities ● 20K (mails), 5K (SRs) requests per month have reduced by streamlining the process and procedures ● 100+ critical Bug Fixes (Jira) accomplished in a year by coordinating with Ops and Development teams ● 20% of TAT improved by close monitoring packets workflow, identifying backlogs, supported automation ● 30+ Business reports have automated by collaborating with Business, MIS and BI teams ● Presenting status updates, assigned targets to CEO, higher management through PMC and SCOM Show less
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Airbus
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France
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Aviation and Aerospace Component Manufacturing
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700 & Above Employee
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Service Delivery Manager
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Dec 2019 - Oct 2020
● Business travel to a client locations Germany, France for project - Scientific Computing ● Managed and worked with 20+ members support team to close projects and operations activities ● Established new environment, involved in hiring, build a new team, prepared and assigned workflow ● Formed L2, L3 teams, set priority levels, categorizing issues/incidents and service requests ● Identified KPI, increased service efficiency by setting up SLA/OLAs, improved OTD, MTTR values ● Improved customer, end user satisfaction (CSAT), NPS documenting customer feedback/survey ● Creation of reports, road maps, knowledge articles, operations checklist, planning, scheduling activities ● Prepared Roster, RACI, managed team’s performance, workload, directing, motivating setting up goals Show less
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Service Delivery Specialist
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May 2017 - Dec 2019
● Supported multiple customers, operations activities, uninterrupted service, 24/7 support● Handled, managed multiple projects - upgrades, migrations, data center move, disaster recovery (DR)● Governed timely delivery, liaised with vendors and other IT personnel for problem resolution, review● Managed various initiatives to improve the quality and guided team to follow ITIL/ITSM processes● Building relationship with IT stakeholders and providing an escalation contact to key business● Reduced operations cost by incident reduction. Helped clients to select suitable product, licenses Show less
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Technical Services Specialist
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Feb 2014 - Apr 2017
● Played incident, change, problem manager role, ensured meet SLAs and seek improvement in the KPI● Schedule, hosts Change Advisory Board (CAB) meetings, conduct Post Implementation Review (PIR)● Plan, Create, schedule, coordinate, validate, estimate risk, effects, advantages, review RFCs, changes● Perform Incident, change and problem trend analysis, prepared weekly status reports, done follow ups● Initiate MIM bridge calls, drive communications, teams, handle client and produce documentations● Created problem tickets, supported to produce RCA for major incidents and conduct weekly meetings Show less
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Amdocs
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United States
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Software Development
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700 & Above Employee
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Senior Subject Matter Expert
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Dec 2011 - Feb 2014
● Business travel to client location AT&T, Dallas, USA twice for project - AT&T Telegence ● Provided technical support, maintained applications on 3000+ Linux, AIX, Windows and Cloud servers ● Developed customized automation scripts to speed up applications installations, patching and upgrades ● Administration on workload and batch automation, scheduling tools - IBM Tivoli - TWS, BMC Control-M, CA Autosys and supported other tools - ITM, BlueCARE, DB2, Oracle, Postgres and WebSphere (WAS) ● Worked on incidents, integrations, parameters, configuration changes, troubleshooting and finding RCA ● Involved in POC, server, HA builds, validations of software licenses, renewals and security patches ● Integrated TWS with ITM Bluecare for notification for major agent unlinks, LDAP with TDWC for security Show less
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Connectiva Systems
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United States
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Telecommunications
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1 - 100 Employee
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Software Engineer
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Sep 2008 - Dec 2009
● Supported Revenue Assurance project with 24/7 support along with the IBM INDIA ● Supported maintenances Servers, OS - Linux, AIX, HP-UX and DB2 maintenances ● User level administration, monitoring, servers’ Memory, CPU, Disk, Cronjobs ● Supported applications, tools TWS, ETL, JBOSS, MCS and Onereview (patches and fix packs) ● Supported Revenue Assurance project with 24/7 support along with the IBM INDIA ● Supported maintenances Servers, OS - Linux, AIX, HP-UX and DB2 maintenances ● User level administration, monitoring, servers’ Memory, CPU, Disk, Cronjobs ● Supported applications, tools TWS, ETL, JBOSS, MCS and Onereview (patches and fix packs)
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Education
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2003 - 2007
Viswanadha Institute of Technology and Management, Vishakapatnam
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering -
2001 - 2003
Srinivasa Junior College
Intermediate (+1,+2), Mathematics Physics Chemistry -
2000 - 2001
RCM ST JOSEPH'S High School
High School, Mathematics
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