Experience

Springbord

• United States
• Information Services
• 100 - 200 Employee

• Lead Generation Executive

  • Apr 2023 - Present



Campaign Burst

• India
• Information Services
• 1 - 100 Employee

• Quality Analyst

  • May 2022 - Apr 2023

  > Make sure that the data from the operations meet the client's expectations as specified in the statement of work.-> Analyze and provide actionable feedback to the analysts based on the trend found.-> Mentor and help new hires to ramp up with the projects quickly.-> Identify the root cause for the errors occurred and find trends based on data audit-> Individual attention and Training for the bottom performers to fix errors and prevent recurrence of the identified errors in the upcoming weeks.-> Reports for the audit performed will be shared on a weekly basis and if major criticality identified during the audit, it will be immediately forwarded to the specific lead or manager for the notice.-> Organize weekly Quality team meetings to review and discuss team’s ongoing performance.-> The analyst will be graded with the quality scores provided by us Show less

• Research Analyst

  • May 2022 - Jul 2022

  > Organizing, and inputting customer data into CRM> Export complete contact information Into SKY> Web Research In Real-Time CRM> Support for CRM and other discovery Tools> Analysing issues with existing discovery deployments, analyse and resolve the same> Ensure discovery data is uploaded into CRM and SKY Tools> Understanding of customer environment in terms of discovery domains, discovery parameters andto be able to verification of those parameters> Statistical analysis , data mining , statistical modeling , Google Analytics Show less